Upstep is seeking Customer Care representatives for its customer care winning team! A fascinating eCommerce company, which operates in the USA market is looking for customer care representatives who are fluent in English, to provide excellent customer service in multiple digital communication channels, including an online chat and via phone.
Key Job Duties:
* Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer retention and promoting sales
* Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, email, social media, and instant messenger or chat tools
* Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status inquiries, problem resolution, and any other issues that may arise
* Project a professional company image through phone, chat and email interactions and uphold high customer service standards
* Recognize, document and alert supervisors of trends in customer interactions
* Follow detailed verbal and written instructions
* May perform other duties as assigned
About Us:
Upstep is changing peoples lives! We are the industry leader in the design and manufacturer of custom foot orthotics and reinventing the way people shop for their custom orthotics. We stand for top-quality products, an amazing customer experience, and outstanding customer care.
We offer a training program, generous compensation, and advancement opportunities.
Upstep is an equal opportunity employer.
The hours of this position vary between 5:00pm to 6:00am (GMT+2 - Israel) Sunday-Thursday
**This is a remote/work from home position
Requirements:
* Excellent verbal/written English communication and interpersonal
skills
* Passion for helping customers
* Previous Customer Service experience, preferably in a call center
* Strong desire to be part of a team achieving personal and company financial goals
* Able to solve problems by thinking analytically and creatively
* Regular and reliable attendance is an essential function of this position.
Essential Job Functions:
Computer and internet connection is required. You must provide a workspace that is free from noise or distraction. You must be able to devote your full undivided attention during your shifts