דרושים » הנדסה » Customer Support Specialist

We are seeking a highly skilled, motivated, and customer-focused Customer Engineer to join our team.
As a Customer Engineer, you will be responsible for providing technical expertise, support, and guidance to our valued customers. Your primary goal will be to ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions. You will also play a crucial role in driving revenue growth by providing technical expertise and support throughout the sales process. You will collaborate closely with the sales team and engage with prospective customers to understand their needs, present solutions, and demonstrate the value of our products or services. This position requires strong technical acumen, excellent communication skills, the ability to effectively articulate complex concepts to both technical and non-technical audiences, and a passion for delivering exceptional customer experiences.
Responsibilities:
Collaborate with the sales team to identify and qualify potential customers, and actively participate in the sales process from discovery to closing deals.
Conduct product demonstrations and deliver compelling presentations that effectively showcase our products or services' features, benefits, and value propositions.
Understand customer requirements and business challenges, and develop innovative solutions tailored to their specific needs.
Provide technical expertise and guidance to customers, addressing their questions, concerns, and objections during the pre-sales phase.
Prepare and deliver technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices.
Collaborate with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases and updates.
Conduct proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of our solutions, ensuring customer satisfaction and building trust.
Stay current with industry trends, emerging technologies, and competitive landscape to effectively position our products or services against competitors.
Attend industry events, conferences, and trade shows to represent the company and actively engage with potential customers.

We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are looking for a Customer Support Engineer.
As a Customer Support Engineer, you will:
Be in charge of our customers happiness by delivering amazing service.
Become a product expert who knows the ins and outs of everything we has to offer.
Proactively identify opportunities and optimization points to help our customers grow.
Act as the voice of the customer by giving feedback and insights to the rest of the company.

We are looking for a Solution Engineer to support the rapidly growing user community and help drive customer success.

What you will do:
Partner closely with the sales team to develop a strategy to win net new customers and drive expansion in our base to meet or exceed quarterly revenue targets
Work closely with R&D teams
Operate in a consultative process with customers and prospects to define their challenges and opportunities.
Educate and become a trusted advisor and challenge assumptions and current status while delivering value to the prospects and customers.
Support technical and business discovery activities including workshops, demonstrations, across multiple opportunities
Deliver high impact product demonstrations based on the customers environment and testing needs

We're looking for Technical Support Engineer as part of the Support Team, based at our technically advanced R&D Center located in Tel Aviv. As a member of the world wide support team, the Technical Support Engineer will provide product support services to Impervas customers and prospects.

we are looking for a Post-Sales Enablement Manager
ROLE AND RESPONSIBILITIES
Employee Onboarding: Develop and oversee a comprehensive onboarding program for each function in the team globally.
Process Alignment: Act as a liaison between different regions to ensure alignment and effective implementation of processes.
Knowledge Management: Capture, organize, and make insights repeatable, ensuring that valuable learnings are shared and utilized effectively.
Gap Analysis: Identify gaps within teams and formulate lesson learned and action plans to address and close these gaps.
Career Development: Build and implement a career development program tailored to the specific needs of different functions within the post-sales teams.
Implementation Methodology: Manage the ongoing evolution ' Implementation Methodology, ensuring its relevance and effectiveness.
Playbook Development: Build repeatable implementation playbooks to enhance team effectiveness.
Program Management: Oversee internal training programs and team routines, ensuring their successful execution.
Metric Definition: Identify and define key metrics to assess the effectiveness of all enablement material and programs.

We seek exceptional Senior Solution Consultants (Presales) based in Israel to join our growing team.
This role will report to our Director of Solutions Consulting EMEA and will play an integral role in creating a vision for our customers, being the trusted advisor on our automation best practices, and helping scale and drive adoption to achieve their strategic initiatives.
In order to be successful in this role, you must be able to articulate technology and communicate the value of our products to prospective business and technical users and buyers with a focus on SAP-related use cases.
You will also help shape the product and direction of the company by communicating market needs to the Product Management team
As a Snr. Solutions Consultant, you will be part of our Presales Team and Architecture community and you will own the technical alignment with the customer during the pre-sales lifecycle through workshops and interactions that will define the customers future state for Integration and Automation.
In this role, you will also be responsible to:
Be our customers most trusted advisors by realizing our value propositions and platform capabilities to achieve their business outcomes.
Own the technical diagnosis, prescription, and validation phases of the sales cycle and provide a consultative approach in advising customers.
Effectively team with AEs, Solution Architects, and other functions to evangelise our platform, approach, and architecture tailored to the customers business and drive the technical sales stages to completion.
Work in very close alignment with Customer Success to make the solution a reality for the customer.
Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management
Sell the value of our products using multiple formats/channels, including phone, presentation, and live/online product demonstrations
Create and deliver custom product demonstrations to support the sales cycle
Perform business and technical discovery with customer prospects and be able to architect/build proposed solutions using our products
Successfully manage and execute technical workshops and proof of concepts (POCs), on-site or remote
Able to respond to functional and technical elements of RFIs/RFPs
Collect feedback from the field, synthesize, analyze and channel to Product Management and Engineering for product roadmap
Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
Support Marketing with developer marketing and evangelism activities, including writing blogs, participating in demo-driven webinars, and speaking at industry events