We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs
Requirements: Experience in a client facing role preferably in a SaaS, e-commerce, or marketing environment
Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
Hunger to work in a hyper-fast paced and ever changing environment
Superior organization and prioritization skills, along with focused attention to detail
Commercial savvy
Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
General understanding of the digital marketing space including SEO/SEM, Social Media, Email marketing and eCommerce best practices- HUGE advantage!
Willingness to work Mon-Fri work week
French native level
This position is open to all candidates.