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An international company is needed-
LINUX System Administrator
The role consists-
Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries and community support cases or forum threads.
Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards.
Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
Reactively file issue reports, build documentation, procedures, document desired behavior and suggested code-level resolutions for complex product bugs, assist customer to drive bugs to resolution.
Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product.