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The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.

The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.
Provide Technical Support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Work with

Key Responsibilities:
system Design: Convert business requirements into technical specs, architecture, and design inputs.
Technical Leadership: Lead integration and V&V activities (validation & verification) across R&D teams.
Product Lifecycle: Manage performance, quality, and regulatory compliance throughout development.
Problem Solving: Perform root cause analysis (RCA), lead ECOs, and resolve complex technical escalations.
Collaboration: Partner with project managers on schedules and support sales/marketing activities.