The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.
The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.
Provide Technical Support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.
Perform onboarding of new employees, as well as off-boarding of exiting employees.
Maintain and manage all IT assets in IL.
Requirements: Minimum of 3 years of hands-on experience supporting internal users in a large organization.
Strong communication skills and ability to communicate information about technology and IT services to employees.
Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
Exceptionally self-motivated and ability to set and manage priorities properly.
Experience working in a team environment.
Ability to support the following:
Hardware (PC/ LT installation and internal troubleshooting)
Microsoft Products (SCCM, Office 365, Office 2016, Office 2010, Outlook, Excel Word, SharePoint, One Drive, etc.).
User Identity management (Azure, Active Directory, MS Exchange, Exchange online).
NOC (Network Operation Center) monitoring servers, network traffic and services.
Networking (Cisco, TCP/IP, DNS, FTP, DHCP).
Operation Systems (Win7-11, MAC OS, Linux ).
This position is open to all candidates.
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