Responsibilities
Business Impact
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Articulates the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the company value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Strategically consults with, actively listens to, and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, anticipates, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps both existing and novel architecture and digital transformation solutions to customer/partner business outcomes. Proactively anticipates and captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with our company's Customer Engagement Model.
Anticipates, identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption for complex customers/scenarios. Proactively applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Orchestrates and collaborates across our company and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
Requirements: Bachelor's Degree in Computer Science, Information Technology, Engineering, OR equivalent experience
7+ years of experience in data platforms (e.g., SQL Server, PostgreSQL, MySQL, Cosmos DB).
5+ years of expertise with SQL-based relational databases, performance optimization, and complex data modeling.
Proven experience designing and delivering production-grade data solutions on cloud.
5+ years of experience in a customer-facing role, managing senior stakeholders and driving technical digital transformation.
Additional or preferred qualifications
Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
This position is open to all candidates.