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This role leads a world-class global support organization for capital equipment products. It establishes governance, processes, and strategies that drive service excellence.
Key Responsibilities:
Provide strategic and operational leadership for the Service Development Engineering (SDE) team, ensuring alignment with business objectives, customer needs, and organizational priorities.
Lead the capital equipment lifecycle across our company, from concept and development through commercialization, post-market support, and continuous improvement.
Drive quality, regulatory compliance, and patient safety, ensuring adherence to Quality System requirements, company policies, and applicable regulations.
Establish and execute capital equipment strategies and improvement plans, ensuring effective prioritization of resources, investments, and business objectives.
Partner with global and cross-functional stakeholders (Marketing, R&D, Supply Chain, Sourcing, Engineering, Commercial, and external suppliers) to drive alignment and successful execution of strategic initiatives.
Develop and lead high-performing teams through coaching, performance management, succession planning, and talent development.
Drive a customer-centric culture by improving customer satisfaction, employee engagement, operational effectiveness, and financial performance.
Champion operational excellence and continuous improvement to enhance equipment reliability, serviceability, customer experience, and overall business performance.
Build and maintain a global framework for the Capital Equipment Service business, promoting standardization, best-practice sharing, and operational consistency across regions.
Manage organizational resources and budgets, ensuring effective allocation of personnel, infrastructure, tools, training, and investments to support business goals.

We are seeking a dynamic Field Service Engineer to join our, playing a critical role in advancing our renewable energy solutions. As a Field Service Engineer, you will contribute significantly to the future of various renewable energy products and solutions, serving as an interface between our customers and us.
Responsibilities:
Serve as the primary interface between customers and us, taking ownership of dispatched customer issues across various renewable energy solutions.
Provide comprehensive service and customer support during field visits or dispatches, running diagnosis on errors or technical problems.
Deliver on-site installation, repair, maintenance, testing tasks, upgrades, or rework activities for diverse renewable energy products.
Provide remote support to clients as needed.
Leading projects during commissioning and site acceptance services for various renewable energy solutions.
Adhere to operational procedures, processes, and practices consistently, ensuring compliance.
Follow applicable health and safety instructions and regulations for various renewable energy installations and services.
Maintain updated documentation, work instructions, and processes for existing and upcoming service contracts and agreements, including reports creation.

Were hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.
Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve our cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

Required Production Services
Description
As part of the Production Services team, you will work closely with cross-functional teams to investigate and resolve production issues, perform data analysis using SQL, support call centers with technical inquiries, and help ensure smooth operations in a dynamic, fast-paced environment.
Responsibilities
Support and maintain production environments, ensuring system stability and smooth operations
Investigate and troubleshoot production issues, including deep-dive analysis and data investigation using SQL (Redshift, MongoDB)
Collaborate with Product, R&D, QA, Support, and business teams on cross-functional tasks
Implement and update production configurations, including campaigns, promotions, and system changes
Assist call centers with technical support inquiries.

Reporting to the Israel Service Manager (ISM), the Field Service Engineer (FSE), troubleshoots, services, installs (deploys) and repairs Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Computed Tomography (CT) equipment at customer sites. An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers. Possess solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on all products serviced in the field, and displays proficiency in servicing all equipment across the product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.

Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Duties:

Responsible for meeting daily service repair needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field; provides customer training as required.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
Ensures that tools and test equipment are properly maintained and calibrated
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the companys X-Ray and CT products.
Maintains clear and concise business communication proficiency, both oral and written
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs.
Travel, overtime and work hours other than Sunday -Thursday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.

we are looking for a Enterprise Professional Services Engineer.
As an Enterprise Professional Services Engineer, you are the technical architect and relationship lead for our most strategic global accounts. You own the technical success of the customer journey, focusing on Solution Design and the Integration Strategy required to make the heart of a modern IT stack.
This is a high-impact role for a consultant-engineer hybrid. You will be expected to leverage deep API architecture knowledge, advanced scripting, and creative problem-solving to design bespoke solutions that bridge the gap between and complex enterprise ecosystems. You are the "Bridge" between business requirements and technical reality.