דרושים » שירות לקוחות » Account Manager

We seek an Account Executive to drive Automat-it's business growth in the Israeli territory, focusing on Greenfield accounts while delivering an outstanding customer experience. You will own the full sales cycle, from prospecting to close, and act as a trusted advisor connecting high-growth startups with the DevOps, FinOps, and GenAI expertise they need to scale.



Work location: hybrid from Tel Aviv



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Key Responsibilities
Develop and execute targeted territory plans to achieve or exceed revenue, growth, and margin targets
Manage all phases of the business development cycle, including proposal negotiations, statements of work (SoWs), and contract finalization
Prospect new customers and communicate regularly with AWS representatives to co-sell and identify joint opportunities
Maintain and grow strategic vendor relationships with AWS
Articulate Automat-it's value proposition and competitive differentiation to technical and business stakeholders
Attend industry events and meetups to promote Automat-it and educate prospective clients
Collaborate cross-functionally with Marketing, Operations, Delivery, and Solutions Architects
Leverage AI-powered sales tools to research prospects, personalize outreach, and derive actionable pipeline insights
Commit to regular business travel, locally and internationally

we are looking for a Account Manager, Mid-market and Enterprise.
What youll do:
Own the relationship for a portfolio of 50 strategic Mid-market and enterprise accounts, acting as their main point of contact and keeping a clear, current picture of account health across every entity and region
Build and maintain executive-level relationships with CFOs, Controllers, VPs of Finance, and Procurement, establishing executive sponsorship on both sides and multi-threading across business units
Develop and execute strategic account plans for each customer, with clear growth targets, risk mitigation, and success milestones
Drive growth in spend across your book: retention, deeper adoption across entities and departments, and expansion into new products and regions
Lead renewals and commercial negotiations end to end, working through procurement, legal, and security review processes
Lead executive business reviews with senior stakeholders and C- Level to align on strategic priorities, demonstrate ROI, and shape the joint roadmap
Mitigate and mirror customer needs to cross-department teams to drive product adoption and satisfaction.
Act as the voice of our customers internally, feeding insight to Product, Support, and Marketing and influencing the roadmap for large-account needs
Forecast renewals and expansion accurately and keep CRM data current

What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term.

This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.

Responsibilities:

Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training)

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

Client Relationship Management: Build and maintain strong, long-lasting relationships with our post-sale customers.
Act as the primary point of contact for existing customers, addressing their needs and concerns.
Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
Monitor and report on account performance (business and technical) and relay customer feedback.
Revenue Growth: Identify opportunities for upselling and cross-selling within our existing customers.
Perform engaging product demos for additional stakeholders while collaborating with the sales team.
Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
Problem Resolution: Identify and resolve issues and challenges proactively.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
Document client requirements, feedback, and any changes in scope.

we are looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. Youll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customers strategic advocate to Product and R&D, ensuring their voice shapes Tensorleaps innovation and growth.

Responsibilities
What youll do

Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
Own renewals and proactively de-risk churn.
Evaluate and off qualified up-sell/cross-sell opportunities to Sales

As a Startup Account Executive for Israeli Start-up companies, you will be driving digital transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses. You will establish our Web Services as the key cloud technology provider across the world's highest-potential startups from conception to exit in France, promoting the entire AWS products and services portfolio to Startups.

You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise.

Key job responsibilities
* Ensure customer satisfaction.
* Meet or exceed revenue and goal targets in a defined territory.
* Develop and execute a comprehensive account/territory plan to manage and grow numerous accounts concurrently.
* Create & articulate compelling value propositions around AWS services.
* Accelerate customer adoption.
* Maintain a robust sales pipeline.
* Work with partners to extend reach & drive adoption.

In this role, you will also establish our Web Services as the key cloud technology provider across the companies you manage, promoting the entire AWS products and services portfolio to Startups Customers. You will be at the heart of latest trends like artificial intelligence (AI), machine learning (ML), serverless and IoT, helping your customers to leverage state-of-the-art technologies on AWS to innovate and become the next disrupters, like todays AirBnB, Slack, DoorDash, and Lyft.

The Startup Central Sales focus on acquiring new customers and accelerating AWS adoption of existing customers. We deliver targeted customer experience throughout their AWS journey by being trusted advisors in our customers industries. Underpinned by a Learn and Be Curious culture, we are agile in looking for specific initiatives that can be programmatically repeated to accelerate similar groups of prospects/customers at scale. Working backwards from the customer, we use end-to-end data and analytics to make real-time decisions, experiment with new concepts and respond to trends to innovate on behalf of our customers.

As an SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. Youll act as the bridge between the customer and the wider team, bringing an in-depth understanding of each customers needs and how can support them. Youll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy.

Responsibilities

Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements

Identify, develop and close upsell and expansion opportunities, proactively managing them through the sales cycle from identification to close and revenue realisation

Act as a trusted advisor to customers, understanding their business, industry and goals to help them maximise the value and identify opportunities to support their growth

Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities

Translate customer needs into solutions, understanding technical requirements and working across multiple products to develop compelling, commercially viable solutions

Operate with ownership and agility, working independently, navigating ambiguity and adapting quickly in a fast-paced, changing environment

Consistently achieve or exceed KPIs and revenue targets, staying curious about an evolving technology landscape and able to articulate its value to customers

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.