דרושים » שירות לקוחות » Customer Success Manager

What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term.

Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Avivs top SaaS scale-ups!
Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
Own the customer relationship - serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization - ensure clients are maximizing adoption of platform and achieving measurable ROI.
Executive engagement - build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy - represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning - lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution - anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership - educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

we are looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. Youll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customers strategic advocate to Product and R&D, ensuring their voice shapes Tensorleaps innovation and growth.

Responsibilities
What youll do

Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
Own renewals and proactively de-risk churn.
Evaluate and off qualified up-sell/cross-sell opportunities to Sales

We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment.
What You'll Do:
Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on.
Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines.
Translate customer requirements into implementation plans, timelines, and clear success criteria.
Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment.
Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases.
Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account.
Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship.
Build and maintain documentation, runbooks, and reusable assets as the customer base scales.
Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early.
Track and report on time-to-value, adoption, and account health metrics across your portfolio.

Were looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with us. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Key Responsibilities:
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning our capabilities to evolving customer needs.
Build a deep understanding of each customers Salesforce architecture, GTM processes, and data structure to guide adoption of our platform.
Configure and optimize us within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.

We're looking for a Customer Success Lead to own the post-sale relationship with our enterprise clients and make sure they get real, measurable value from us. You'll be the trusted advisor our customers rely on - guiding onboarding, driving adoption, shaping their compliance and QA programs, and turning insights into outcomes. This isn't a traditional CS role: you'll also build the AI workflows, agents, and automations that scale your impact across dozens of customers at once.
What You'll Do:
Own the full post-sale lifecycle for enterprise clients - onboarding, adoption, expansion, and renewal
Build deep relationships with stakeholders from ops managers up to C-level, especially in contact center and compliance functions
Translate customer goals into measurable success plans, and track KPIs tied to ROI, compliance coverage, and agent performance
Lead QBRs and executive reviews with data-driven narratives (presenting to VPs and CEOs)
Partner closely with Product and R&D to feed customer signals back into the roadmap
Build and own our AI-powered CS stack - design agents and workflows that automate health monitoring, meeting prep, account summaries, usage analysis, churn signals, and customer communications
Develop internal tooling using Claude, Cowork, and our own platform to make the CS function scale 10x without 10x headcount
Identify expansion opportunities and drive upsell/cross-sell in partnership with Sales
Manage escalations calmly and act as the customer's voice internally.

Were looking for a Vice-President of Customer Success to oversee and grow our Customer Success team and activities globally! As part of the executive leadership team and reporting to the CEO, youll be responsible for a team that is crucial to our success and growth. Youll bring expertise in modern Customer Success methods and approaches, in addition to delivering mission critical systems that are at the heart of public transit. Youll also be responsible for employee engagement globally, under a diverse Customer Success organization. This global team is made up of Customer Success Engineers, Support Engineers, Education Specialists, and Project Managers. Youll also foster collaboration across the global Customer Success team, in addition to cross-functional collaboration with teams such as Revenue, Product, Marketing, and Legal.

Responsibilities:

Drive Customer To Value
Focus on reducing churn, driving product adoption, increasing customer satisfaction, and identifying expansion opportunities.

Optimize the Customer Lifecycle
Define the customer journey, adopt industry best practices, and drive long-term strategic planning for the department.

Develop Expertise in Transportation Management
Become deeply familiar with the transit space to effectively educate clients and help them hit milestones throughout their journey.

Demonstrate Business Acumen and Value Delivery
Craft compelling narratives and prove out customer value through comprehensive business reviews and strategic touch-points.

Advocate for the Voice of the Customer
Act as the learning engine of the organization to infuse customer feedback and insights into all aspects of the business.

Maintain Operational Excellence
Apply a metrics-driven, results-oriented, and process-focused approach to solve problems with a high attention to detail.

Build and Develop Talent
Recruit, mentor, and grow a team of world-class customer success professionals as the companys customer base expands.

Improve Organizational Efficiency
Drive team productivity, increase automation and AI-adoption, and enhance customer self-service options.

Foster Cross-Functional Alignment
Build strong partnerships with peers across Sales, Product, Marketing, Finance, and other internal departments.

Deliver Executive-Level Communication
Utilize excellent written and oral communication skills to document and present complex ideas to senior executives both internally and externally.

Were looking for an Account Manager to own and grow relationships with existing customers and become a trusted partner in their long-term success.
As an Account Manager, youll be responsible for a portfolio of strategic accounts, building strong relationships with key stakeholders, understanding how our customers use data infrastructure, and identifying opportunities to deepen and expand our partnerships. Youll combine strong relationship management with a commercial mindset - ensuring customers see continued value while driving retention, renewals, and account growth.
This role is ideal for someone who is proactive, customer-oriented, and commercially driven, with the ability to build trust, uncover opportunities, and navigate relationships across both business and technical stakeholders.
Key Responsibilities:
Own and manage a portfolio of existing customers, serving as their primary commercial point of contact throughout the relationship.
Build strong, trusted relationships with key stakeholders and develop a deep understanding of each customers business, needs, and strategic priorities.
Drive customer retention and renewals by proactively managing account health, identifying risks, and ensuring customers continue to see strong value.
Identify and execute expansion opportunities within existing accounts, including upsell and cross-sell opportunities.
Develop account plans and growth strategies for key customers, identifying new use cases, teams, and opportunities to expand the partnership.
Lead commercial conversations, including renewals, pricing discussions, negotiations, and contract expansions.
Work closely with Customer Success, Solutions Engineering, Product, and other internal teams to ensure a seamless customer experience and address customer needs.
Maintain accurate account information, opportunities, forecasts, and activities in the CRM.
Consistently meet or exceed retention, renewal, and expansion targets and KPIs.

We're looking for an Enterprise Customer Success Manager to join our team in Tel Aviv. This is a revenue-driving role with a project management core: you'll own retention, upsell, and cross-sell targets for a portfolio of top-tier EMEA accounts, and you'll hit them by running tight, structured execution across every function that touches the account. You'll represent both the voice of Justt and the voice of the customer - partnering with diverse payment stakeholders externally and orchestrating multiple internal teams to deliver measurable revenue growth.
What you'll do
* Identify and execute upsell and cross-sell opportunities end-to-end, from opportunity to signed revenue
* Build and run structured account plans that protect and grow revenue against clear retention goals
* Analyze portfolio performance, combining data and customer feedback to build the commercial case for growth
* Lead business review meetings and manage senior stakeholders to strengthen multi-level relationships and open new revenue conversations
* Project-manage account issues end-to-end - coordinating Solutions Engineering, Product, data, Legal, and Support to close gaps fast and keep deals and renewals on track
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities