דרושים » מחשבים ורשתות » it support specialist - part time

Required it support specialist 2598
responsibility for the operation and proper functionality of computer server rooms, required to be available 24/7, in terms of hardware infrastructure, passive and active communication systems, and electro-mechanical systems
responsible for the specification, installation, and maintenance of server room infrastructure
leading and managing activities with service providers, performing quality control for projects in the field, serving as a knowledge center and professional mentor for various hardware technologies, including equipment cabling
responsible for hardware updates and configurations of servers
configuring server hardware settings
monitoring server health and proactively addressing potential hardware failures
requires a strong understanding of server hardware architecture

abra is looking for a hands-on, technically minded, and service-oriented professional to join our team on a part-time basis! In this role, you will be the go-to person for office maintenance, equipment functionality, and logistical support for the IT team. The position combines day-to-day office maintenance, minor repairs, furniture and equipment assembly and relocation, and setting up and organizing workstations. No prior computer or networking knowledge is required - we’ll teach you everything you need to know! Key Responsibilities
* Perform routine office maintenance and minor repairs.
* Assemble, disassemble, install, and relocate furniture and equipment.
* Set up workstations, including connecting monitors, docking stations, cables, and peripherals.
* Move equipment between storage areas, organize workstations, provide basic printer support, and ensure meeting room equipment is functioning properly.
* Identify and report equipment malfunctions and maintenance issues, coordinating with vendors and service providers as needed.

we are looking for a IT Helpdesk Specialist - Student Position.
As an IT Helpdesk Specialist, you'll join global IT team providing first-line technical support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive.
What you'll do:
Provide Helpdesk support for our Israel office as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

As an IT helpdesk Specialist, you'll join our global IT team providing first-line Technical Support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive. What you'll do: Provide helpdesk support for our Israel office as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.

ensuring the operational survivability of key systems, crucial for the organization's success, monitoring the value chain, and providing professional and rapid response to the analysts and field officers relying on them.
עוד על התפקיד:
overseeing the status and integrity of critical systems providing operational responses, including ongoing support.
conducting monitoring and research to identify system gaps and early detection of failures.
managing and maintaining acquisition systems, adapters, and data flows, while leading optimization processes to improve system performance.
leading the professional interface with development and engineering bodies, including fault analysis and managing complex escalation processes.

We're looking for a motivated student who wants to take their first step into the high-tech world - and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues.
Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed.
Build strong relationships with customers and maintain a professional, supportive tone.
Help create and update support documentation, and log interactions in the support system.
Continuously build your technical skills through ongoing training and mentorship.