דרושים » מחשבים ורשתות » it support specialist 2598

responsibility for the operation and proper functionality of computer server rooms, required to be available 24/7
responsible for the specification, installation, and maintenance of server room infrastructure: receiving requirements, analyzing the current state, specification, planning, installation, maintenance, and troubleshooting
leading and managing activities with service providers, performing quality control for projects in the field
responsible for hardware updates and configurations of servers
configuring server hardware settings
monitoring server health and proactively addressing potential hardware failures.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how youll make an impact:
Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects - planning carefully to minimize business impact
Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
Collaborate with Legal, Security, and HR on compliance requirements - including GDPR and Israeli Privacy Law - and contribute to internal security initiatives such as penetration testing and DLP
Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
Keep our Jira ticketing system clean and current - resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks

abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: • Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software. • Install, maintain, and update operating systems and applications. • Diagnose and resolve hardware and software issues. • Work with servers, backup systems, and communication networks. • Document technical issues and solutions in the service desk ticketing system.

Service Desk Specialist We are looking for a hands-on Service Desk Specialist to serve as the primary IT focal point at our new site. This position combines Service Desk support with local IT infrastructure ownership. You will support employees, maintain workplace technology, troubleshoot systems and connectivity, manage incidents, and coordinate with central IT teams. The role combines end-user support with local systems and infrastructure responsibilities, including:
* Providing on-site and remote technical support
* Installing and troubleshooting computers, software, printers, and meeting-room equipment
* Supporting Microsoft 365, Active Directory, permissions, MFA, DNS, DHCP, and NAC
* Troubleshooting local networks, switches, Wi-Fi, and connectivity
* Managing incidents and service requests through our ticketing system
* Supporting employee onboarding, offboarding, IT assets, and documentation
* Coordinating escalations and infrastructure activities with central IT teams
* Managing an extensive VMware virtual environment
* Maintaining backups and replications and safeguarding company data

about the company:
the company is the platform where you can trade, invest, save, and spend. founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way, we've built a regulated, nasdaq-listed platform used by millions of people in 75 countries.
we believe there is power in shared knowledge. by combining the collective intelligence of our community with ai-powered tools, we've created a collaborative investment community designed to help you grow your knowledge and wealth.
on the company, you can hold a range of traditional and innovative assets and choose how you invest: trade directly, invest in a portfolio, copy other investors, or invest with an ai agent. visit our media centre for the latest news.
you can find out more about the company:here.
we are constantly growing and are excited to share that we are looking for an it specialist to join our fantastic team!
what you'll be doing?
diagnose and resolve it technical issues involving internet connectivity, servers issues (vm and cloud), email clients, vpn, and various operating systems.
leverage ai tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
monitor and resolve customer incidents, ensuring accurate classification and timely updates. adhere to customer slas for swift service restoration. expertly
manage users and permissions in active directory, azure ad, g-suite, terminal services, and address hardware, software, and network-related issues.
install, configure, and maintain desktops, laptops, printers, meeting rooms, and other it equipment.
write scripts to optimize automation across the organization.
troubleshoot software applications and operating system issues for seamless it operations.
look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other it team members to escalate and resolve complex technical issues.
create procedures and create new documentation for both technical and end-user roles.
stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
provide comprehensive support to our entire organization, both locally and remotely.
collaborate with vendors to procure hardware and software solutions as needed.
stay updated on industry trends and advancements to recommend improvements in it systems.
our hiring philosophy:
at the company, ai is changing how we build, work and make decisions, and our hiring approach reflects that. we are building an ai-first organisation where people are encouraged to use ai thoughtfully.
that starts with how we hire.

about us
founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
description
we are looking for a skilled and service-oriented it support specialist to join our global it & security team.
in this role, you will be responsible for providing tier 1 and tier 2 Technical Support, maintaining corporate it infrastructure, and ensuring reliable, secure, and efficient it operations across our global organization.
you will work in a dynamic, cloud-first environment, supporting modern technologies, managing endpoints and network infrastructure, and contributing to continuous improvements in it services and security.
we are looking for a proactive professional who takes ownership, works independently, and is passionate about solving technical challenges while delivering an excellent Employee Experience.
key responsibilities
Technical Support & troubleshooting: provide tier 1 and tier 2 support for hardware, software, operating systems, network connectivity, and corporate applications across a global user base.
it infrastructure & operations: maintain, monitor, and troubleshoot corporate it systems, cloud services, and office network infrastructure to ensure availability, performance, and security.
endpoint & device management: deploy, configure, maintain, and secure windows and macos endpoints, as well as IOS and Android devices, using enterprise management platforms.
microsoft 365 & identity management: support and administer microsoft 365, microsoft entra id, and related identity, authentication, and access management services.
networking: troubleshoot and maintain office networking infrastructure, including switches, wireless access points, vlans, vpn connectivity, and firewalls.
employee lifecycle management: independently manage technical onboarding and offboarding processes, including equipment provisioning, account management, access permissions, and compliance requirements.
security & compliance: implement and maintain it security controls, support endpoint compliance, and follow corporate cybersecurity policies and best practices.
incident & problem management: take ownership of technical incidents from initial investigation through resolution, perform root cause analysis, and implement preventive measures.
documentation & asset management: maintain accurate technical documentation, operational procedures, knowledge base articles, and it asset inventories.
continuous improvement: identify opportunities for automation, process optimization, and improvements to the overall it service experience.
global support: participate in scheduled on-call rotations to support global business operations, including weekends and holidays when required.

abra professional services is seeking an experienced Field Service & Technical Support Engineer to provide hands-on technical support, installation, and maintenance of advanced multidisciplinary systems combining mechanical, electrical, electronic, and control technologies. This is a full-time position located in central Israel. Key Responsibilities:
* Install, operate, and maintain advanced technical systems at customer sites in Israel and abroad.
* Diagnose and troubleshoot mechanical, electrical, and electronic system issues.
* Perform system testing, calibration, and commissioning.
* Provide on-site and real-time technical support to customers.
* Document technical issues, solutions, and recommendations for improvement.
* Collaborate closely with Development, Engineering, and Production teams.
* Train customers and maintenance personnel on system operation and maintenance.
* Support system installations, maintenance activities, and upgrades.
* Travel within Israel and internationally according to project requirements.

We're looking for an experienced IT Support Specialist to join our global IT support team. You'll be the first point of contact for our employees worldwide, resolving hardware, software, and access issues, leading onboarding and offboarding, and collaborating on IT workflow improvements and automation.
Day-to-Day Support:
Provide first-line technical support to employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot hardware, software, and network issues, primarily on macOS with some Windows.
Support cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools.
Provide AV support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies.
Process Ownership & Projects:
Administer and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services.
Lead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance.
Partner closely with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation.
Participate in IT projects and initiatives with other teams to improve internal systems and the employee experience.

Required IT Support Specialist
The role:
As a Helpdesk Technician, you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.
This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.
The day-to-day:
Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.