דרושים » אבטחת מידע וסייבר » Director of Managed Security Services - SOC Security Operations

The Services Operations Center (SOC) is a team within Customer Success whose function is to monitor the quality of service of our company clusters deployed in the field, and take the necessary actions in the case of service degradation or outage. The person that works in a SOC is a SOC Operator. This person will be looking at a dashboard of monitored items, and when green lights turn red, they will click on the red light, read a runbook, and endeavor to resolve the issue. If they can fix the problem in 30 mins, they will. If they can not fix the problem, they will declare an incident and page in Support who will begin troubleshooting, and begin keeping a timeline of events. If Support can't fix the problem, the SOC Operator will page in R&D. The SOC Operator will 'run' the incident until the issue is resolved. Once resolution occurs, the SOC operator close out ticket, and publish a Preliminary Findings Report in the ticket. All the while, the SOC Operator will provide a play-by-play in the internal slack channel to keep everyone aware of what's happening.
Job Description
Job Summary: As a SOC Operator, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 operations environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.
Responsibilities:
Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
Perform initial investigation and diagnosis of problems, escalating complex issues to support or R&D.
Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
Conduct routine checks and audits to identify potential problems or vulnerabilities.
Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage in the SOC.
Maintain up-to-date knowledge of storage technologies, industry trends, and best practices.
Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
Contribute to the development and improvement of SOC processes and procedures.
Provide excellent customer service to internal and external stakeholders during incident resolution and communication.
High school diploma or equivalent; a degree or certification in information technology or a related field is a plus.
Proven experience as a SOC Operator or in a similar network monitoring role is preferred.
Strong understanding of networking concepts, protocols, and technologies (TCP/IP, SNMP, DHCP, DNS, etc.).
Ability to work independently and collaboratively in a team-based environment.
Excellent problem-solving and analytical skills, with the ability to multitask effectively.
Good communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
Willingness to work in a 24/7 shift-based environment, including nights, weekends, and holidays.
Detail-oriented and committed to maintaining accurate documentation.
Demonstrated commitment to continuous learning and self-improvement.

Technical Leadership: Provide authority guidance within the Splunk security domain, exhibiting deep expertise in SIEM, SOAR, and Observability integrations.

Strategic Advisory: Lead sophisticated, multi-functional security projects, acting as a trusted partner to CISO and IT leadership.

Solution Delivery: Lead the strategic planning, compose, and implementation of tailored Splunk security architectures to mitigate risk and maximize technology investments.

AI-Driven Security: Apply sophisticated AI and automation tools to optimize security operations, automate incident response, and improve detection efficacy.

Customer Management: Develop and maintain high-value relationships, ensuring technical alignment with customer security objectives.

Documentation Excellence: Define and implement documentation standards for sophisticated security deployments, ensuring transparency and structure for technical assets.

Authority Support: Build and apply advanced simulation environments; provide expert support for sophisticated security issues and platform challenges.

Mentorship & Growth: Build technical skills across the team, serving as a domain expert on Plan, Design, Implement, and Optimize (PDIO) methodologies.

Product Influence: Synthesize customer feedback to prioritize and advocate for Splunk product and service improvements.

Innovation: Apply expertise in security orchestration, automation, and AI Ops to deliver innovative, scalable customer outcomes.

Intellectual Capital: Lead the creation of digital assets, procedures, and standardized methodologies for Splunk security engagements.

multi-functional Partnership: Collaborate with Product Management to track security trends, influence service offers, and share actionable customer insights.

Required Sr MSIAM SOC Engineer (Unit 42)
Job Summary
As a Senior SOC Engineer within Unit 42, you will drive the creation, validation, and optimization of custom detection rules and automated playbooks across our global customer base. Acting as a trusted advisor, you will collaborate closely with clients to maximize their security posture using Cortex XSIAM and Unit 42 expertise. This highly analytical role leverages your deep understanding of detection lifecycles, proactive automation, and threat intelligence to secure enterprise environments. You will architect end-to-end security lifecycles that seamlessly connect data ingestion with high-fidelity detection engineering.
Key Responsibilities:
Own the full lifecycle of custom detections and response automations, deploying them as high-fidelity Cortex XSIAM correlation rules and playbooks through a rigorous engineering process of development, testing, staging, and soft implementation.
Drive the continuous refinement of correlation rules to ensure strict standards for performance, accuracy, and operational relevance.
Translate Unit 42 threat intelligence research and emerging adversary TTPs into actionable, robust detection logic.
Champion proactive automation by engineering sophisticated playbooks to resolve emerging security challenges and optimize operational workflows ahead of demand.
Architect the end-to-end security lifecycle within Cortex XSIAM, seamlessly connecting data ingestion, high-fidelity detection engineering, and sophisticated response automation.

Required Email Security Research Manager (Cortex - XDR)
Job Summary:
As an innovator at heart, you will lead the Email Security Research team and shape the future of AI-driven email protection. You will define the technical vision, drive the research roadmap, and lead a team developing advanced detection capabilities. Working closely with Engineering, Product, Threat Intelligence, and AI teams, you will build cutting-edge security solutions that protect customers against evolving email threats while fostering innovation and technical excellence.
Key Responsibilities:
Lead, mentor, and grow a team of Email Security researchers and analysts.
Define and execute the Email Security research, detection, and analytics roadmap.
Drive innovation in AI and LLM-powered email security.
Lead the design of advanced detections for phishing, Business Email Compromise (BEC), malware, account takeover, and emerging email threats.
Improve detection efficacy through behavioral analytics, threat research, and large-scale data analysis.
Collaborate with Engineering, Product, Threat Intelligence, and cross-functional teams to deliver scalable security capabilities.
Promote technical excellence through design reviews, coaching, and knowledge sharing.
Represent the team internally and externally through technical presentations, blogs, white papers, and industry conferences.
Foster a culture of innovation, collaboration, and continuous learning.

As a Senior SOC Engineer within Unit 42 at Palo Alto Networks, you will drive the creation, validation, and optimization of custom detection rules and automated playbooks across our global customer base. Acting as a trusted advisor, you will collaborate closely with clients to maximize their security posture using Cortex XSIAM and Unit 42 expertise. This highly analytical role leverages your deep understanding of detection lifecycles, proactive automation, and threat intelligence to secure enterprise environments. You will architect end-to-end security lifecycles that seamlessly connect data ingestion with high-fidelity detection engineering.
Key Responsibilities
Own the full lifecycle of custom detections and response automations, deploying them as high-fidelity Cortex XSIAM correlation rules and playbooks through a rigorous engineering process of development, testing, staging, and soft implementation.
Drive the continuous refinement of correlation rules to ensure strict standards for performance, accuracy, and operational relevance.
Translate Unit 42 threat intelligence research and emerging adversary TTPs into actionable, robust detection logic.
Champion proactive automation by engineering sophisticated playbooks to resolve emerging security challenges and optimize operational workflows ahead of demand.
Architect the end-to-end security lifecycle within Cortex XSIAM, seamlessly connecting data ingestion, high-fidelity detection engineering, and sophisticated response automation.

we are looking for an experienced Incident Responder to join our newly established team in Israel, and spread the power of our company!
Responsibilities
Investigate real-world cyber-attacks on customers cloud environments and cloud workloads, understanding their root causes and the full scope of compromise, leveraging the company platform.
Perform proactive threat hunting to identify undetected cyber-attacks and cloud threats within customer environments.
Collaborate with customer teams during engagements to effectively respond to threats.
Develop and deliver professional engagement reports, including high-level summaries and deep dives into technical findings.
Develop and document incident response methodologies, best practices, and standard operating procedures tailored to cloud environments and cloud workloads.
Collaborate with the threat research and engineering groups to refine and enhance incident response detections, tools, and features, based on real-world investigation experiences.

we are looking for a MXDR Analyst to join the team of cybersecurity analysts monitoring services 24/7. The role includes development of detection analyses, triage of alerts, investigation of security incidents, proactive threat hunting and enhancement of sensors and overall visibility status.
The suitable candidate should be a team player with previous experience in SOC, SecOps or security monitoring, independent, and with a can-do attitude.
Responsibilities:
Working across all areas of Sygnias SOC, including continuous monitoring and analysis, threat hunting, security compliance, security event auditing and analysis, rule development and tuning, and forensics.
Solving security incidents in accordance with defined service level agreements and objectives.
Prioritizing and differentiating between potential incidents and false alarms.
Addressing clients enquiries via phone, email, and live chat.
Working side-by-side with customers, providing insightful incident reports.
Working closely with peers and higher-tier analysts to ensure that your analysis work meets quality standards.
Identifying opportunities for improvement and automation within the MXDR Operation Lead, and leading efforts to operationalize ideas.
Identifying and offering solutions to gaps in current capabilities, visibility, and security posture.
Correlating information from disparate sources to develop novel detection methods.

We are looking for a Project Manager to be responsible for:
Manage development projects across the Workforce AI Security area - endpoint clients, browser extension, cloud services, and AI/agentic security capabilities
Be part of an R&D group targeting competitive and successful products in one of the fastest-moving security markets
Manage the project full cycle - from ideas through requirements, high-level plan, design, execution and alpha, ending in a release
Own the content, focusing on addressing real customer needs and emerging AI threats
Own the quality by leading the interactions with QA
Lead the project plan, drive its productive execution and address challenges as they arise
Manage interactions with external parties within the projects - other R&D areas, security research, product management, and customer-facing teams
Manage the development processes across the area
Work directly with POC and design-partner customers, turn their feedback into product direction, and help shape where the platform goes next
Track the AI security landscape - new AI applications, agent platforms, and attack techniques - and translate it into concrete project scope.

we are looking for highly capable Incident Response Expert. The Incident Response Expert role includes conducting in-depth forensic analysis, investigation and response to real-world cyber threats. A significant part of our investigations is performed onsite at the client location, in collaboration with the clients IT and security teams.
Main Responsibilities:
Participate in forensic and incident response investigations, including large scale sophisticated attacks, conduct log analysis, host and network-based forensics and malware analysis.
Participate in threat hunting: proactively hunt for targeted attacks and new emerging threats in clients networks; as well as security assessments and simulations.
Identify indicators of compromise (IOCs) and tools, tactics, and procedures (TTPs) to help ascertain whether and how breaches have occurred.
Utilize and develop tools and methodologies to improve Sygnias existing investigative and hunting technological stack.
Collaborate with IT and Security teams during investigations.
Generate and present a comprehensive and professional report of findings from investigations.