As a Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.
Responsibilities
Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
Accountable for overall data center service compliance and quality.
Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
Requirements: Required Qualifications
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with technical teams.
1+ year(s) experience directing, supervising, or managing others.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Background Check Requirements:
Ability to meet us, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Our Cloud Background Check: This position will be required to pass the Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
Associate degree in Computer Science or related field and/or equivalent work experience.
4+ years experience supporting IT equipment or related technology.
3+ years experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
2+ years experience leading diverse, technical, or IT workforce of up to ten employees.
This position is open to all candidates.