דרושים » שירות לקוחות » Account Manager, SME & Growth

As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get . Youll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.

Responsibilities

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across product suite

Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities

Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention

Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities

Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success

Be proactive in identifying and solving client challenges before they become risks

Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets

Ensure the best possible customer experience throughout onboarding and beyond

Were looking for a Senior Account Executive who wants to have real ownership, real impact, and the opportunity to help shape how we partner with high-growth, technology-forward Digital Native customers across the region. A true sales leader who can both expand existing relationships and secure new logo business.

This role requires an intelligent salesperson who can engage in a highly consultative manner with Development and Operations/IT teams within Digital Natives. The Senior Account Executive will be responsible for territory development, prospect qualification, proposing and closing sales opportunities for our products and services. The ideal candidate is a self-starter, biased toward action, with prior experience selling database or infrastructure solutions into Digital Native accounts.

What Youll Do
Source, develop, and close new business opportunities to consistently exceed quarterly sales targets.
Build a deep understanding of our products, value proposition, and competitive landscape.
Build trusted relationships across all levels, from hands-on engineers to senior executives.
Develop and execute effective territory planning and account management strategies.
Proactively engage target prospects and evangelize our solutions and customer success stories with Development leaders and technical teams.
Deliver compelling presentations using industry knowledge, market trends, and customer case studies to clearly articulate our value.
Own forecasting, pipeline, and opportunity management in Salesforce.
Develop and execute sales strategies in a fast-paced, small-team environment.
Provide the highest level of customer service and act as a trusted advisor to customers.
Contribute to broader sales strategy and share best practices and success stories with peers.
Attend and support regional events, meetups, and customer-facing activities.

We are looking for an experienced Account Executive to join our SME & Growth Team in Israel. aspires to partner with the most ambitious businesses globally. The SME & Growth Team is where this partnership begins. Your primary focus will be bringing on new customers in Israel and leveraging your skills in pitching, negotiating and driving internal processes to set up our partnerships for success. Were looking for someone with an entrepreneurial, builder mindset who can develop a territory from the ground up, has a passion for building relationships, selling, and negotiating, and a desire to revolutionize the way companies transact globally.

If you have a customer-first mentality, are solution-focused, obsessively curious about everything, and have the desire to make an impact and grow yourself, our market, and our customers, then you have found your calling!

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What Youll Be Doing

Own the full sales cycle and territory management from prospecting through close, building pipeline across the Israeli market from the ground up through a focused, AI-assisted outbound motion and close collaboration with SDR and Marketing.

Be accountable for new client acquisition and revenue growth across Israel, with disciplined pipeline generation, coverage, and conversion.

Develop and execute territory and account strategies, identifying high-potential verticals, businesses, and decision-makers.

Represent in client meetings and at industry events across Israel, tailoring our value proposition to different stakeholders and business needs.

Maintain rigorous CRM discipline and forecasting accuracy, with high standards for data hygiene, pipeline management, and operating cadence.

Were looking for an experienced Account Executive to drive growth across Israel and selected European markets and help expand our companys presence in the cybersecurity market.
In this role, youll own the full sales cycle - from identifying and developing new opportunities to closing strategic enterprise deals. Youll work closely with our Solutions Engineer, as well as our marketing, product, and technical teams, to deliver meaningful value to customers throughout the sales process.
As the Account Executive responsible for this territory, youll have significant ownership over developing the market, building the pipeline, and establishing strong relationships with customers and partners.
Youll play a key role in bringing our companys vision to life by helping enterprises adopt cutting-edge, AI-powered offensive security technology.
This is a high-ownership individual contributor position for a driven, entrepreneurial sales professional who thrives in dynamic environments, enjoys building markets, and knows how to turn relationships into business opportunities.
Responsibilities
Own and manage the full sales cycle- from prospecting and pipeline development to negotiation and contract closure.
Develop our companys commercial presence across Israel and selected European markets.
Proactively generate new business opportunities through direct outreach, industry relationships, partners, events, and conferences.
Build and nurture long-term relationships with key prospects, customers, and relevant industry stakeholders.
Work closely with the Solutions Engineer throughout the sales process, including discovery, demonstrations, technical evaluations, and proof-of-value processes.
Collaborate with marketing, sales development, product, and technical teams to execute effective go-to-market strategies.
Accurately forecast sales performance, maintain pipeline visibility, and report progress and results to leadership.
Stay up to date on industry trends, customer needs, and the competitive landscape to identify new opportunities and potential risks.

we are looking for a Customer Success Enginee.
As a Customer Success Engineer (CSE), you will own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted technical advisor, you'll ensure our clients achieve measurable outcomes with Security's solutions, foster long-term partnerships, and identify opportunities for growth.
You will work cross-functionally with Sales, Support, Engineering, Product, and Marketing to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.
WHAT YOU'LL DO:
Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
Account Strategy: Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning capabilities to customer objectives.
Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
Pre-Sales Collaboration: Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
Customer Advocacy: Serve as the customer's voice within , providing actionable feedback to influence product enhancements.
Cross-Functional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.

As a Senior Enterprise Account Lead (Senior Customer Success) at our company, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. Youll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes.

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

Job responsibilities
Build our companys presence and pipeline within strategic non-tech sectors in Israel.
Identify and penetrate high-value target accounts across financial services, insurance, retail and other relevant industries.
Develop relationships and create opportunities with key decision-makers and influencers.
Generate pipeline through self-prospecting, cold outreach, networking, referrals, partners and market relationships.
Own the full sales cycle from account strategy and prospecting through discovery, business case development, evaluation, negotiation and close.
Navigate complex organizational structures and build multi-threaded relationships across HR, IT, Finance, Procurement, Legal, Security and executive leadership.
Lead strong discovery and qualification processes and develop compelling value-based sales narratives and business cases.
Coordinate internal resources including SE, BDR, Marketing, Partners and executive sponsors to progress strategic opportunities.
Develop account plans and winning strategies for priority target accounts.
Accurately manage pipeline, forecasting and opportunity data in Salesforce.
Represent our company at relevant industry events, executive forums and networking opportunities.
Build relationships with consultants, partners and market influencers who can help establish our company within these sectors.
Bring market intelligence back into our company- including buyer requirements, competitive dynamics, product/localization needs and barriers to entry.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .

This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.

What youll do:

Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.