We're looking for a Technical Product Manager to own the next chapter of that product: keeping our real-time depth unmatched while bringing agentic AI, automation, and proactive remediation into the virtual desktop world.
This role is for someone who has lived in EUC - who knows why a logon takes 90 seconds, what a broker actually does, and why "it's slow" is the hardest ticket in IT. You'll work with customers who are among the most technical in our base and who will tell you exactly what's wrong. Your job is to turn that into a product they love, not just tolerate.
What Youll Own:
Own the VDI roadmapend to end - discovery, definition, delivery, and adoption - as an integrated part of the ONE platform
Go deep with customers and the community. Run discovery with VDI and EUC admins, join escalations, and translate raw operational pain into prioritized product decisions
Define how AI shows up in VDI.Partner with the Pulse AI team to bring anomaly detection, root-cause analysis, and automated remediation to virtual desktop workloads
Own the ecosystem.Track platform and API changes across Citrix, Omnissa, Microsoft AVD, Parallels, and the hypervisor layer (Broadcom/VMware, Nutanix, Microsoft, XenServer), and make sure we're ready before our customers are
Lead competitive and market analysisin DEX, VDI monitoring, and endpoint management - and turn it into differentiation, not feature parity
Write clear, testable requirementsand detailed specs, and stay close to Dev and QA through the entire cycle
Own product quality and reliability as a first-class outcome, including upgrade experience, backward compatibility, and how we handle customer-reported defects
Drive go-to-marketwith Marketing, Sales, Sales Engineering, and Support - enablement, positioning, launch, and adoption tracking
Make decisions with evidence.Use telemetry, usage data, and customer feedback to test hypotheses and iterate
Requirements: Proven product management experience at a product company in IT infrastructure, IT operations, or endpoint management
Hands-on familiarity with VDI/DaaS and EUC- Citrix, Omnissa Horizon, Azure Virtual Desktop, or equivalent - and an understanding of what IT teams actually do all day
Strong technical background: comfortable discussing APIs, agents, telemetry, and system architecture with engineers as a peer
Track record of developing and executing go-to-market strategy
Proven ability to partner effectively with Dev, QA, Sales, and Sales Engineering
Confident decision-making and the ability to influence internal and external stakeholders without authority
Strong data literacy and a habit of making data-driven decisions
Genuine passion for product design and user experience
Excellent verbal, written, and presentation skills in English
Ability to work effectively in a geographically distributed team
Bachelor's degree or equivalent practical experience
Nice to Have:
Experience with DEX, observability, or monitoring products
Familiarity with AI/ML-driven product capabilities, agentic workflows, or automation platforms
Background as an IT/EUC practitioner or consultant before moving into product
Experience with an active technical community or open script/automation ecosystem.
This position is open to all candidates.