דרושים » שירות לקוחות » Director of Customer Success - UK / IL

we are looking for a Customer Success Enginee.
As a Customer Success Engineer (CSE), you will own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted technical advisor, you'll ensure our clients achieve measurable outcomes with Security's solutions, foster long-term partnerships, and identify opportunities for growth.
You will work cross-functionally with Sales, Support, Engineering, Product, and Marketing to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.
WHAT YOU'LL DO:
Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
Account Strategy: Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning capabilities to customer objectives.
Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
Pre-Sales Collaboration: Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
Customer Advocacy: Serve as the customer's voice within , providing actionable feedback to influence product enhancements.
Cross-Functional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .

This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.

What youll do:

Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

We are looking for a Customer Success Program Manager to lead cross-functional initiatives that improve customer outcomes, operational efficiency, and scalability across our global CS organization. Based in Israel, you will serve as the strategic anchor bridging our US commercial teams and local R&D/Product pods.

In this role, you will optimize post-sales infrastructure, manage high-stakes account escalations, and translate customer requirements into technical product reality to maximize net retention. The ideal candidate is a highly organized, data-driven operator who can seamlessly collaborate across CS, Product, Engineering, and Operations teams.

Responsibilities
Escalations & Risk Management: Own the operational management of commercial escalations and at-risk accounts, building health frameworks and early-warning mechanisms to identify risks and execute cross-functional remediation plans proactively.
Cross-Functional Programs: Lead strategic, cross-functional customer programs and initiatives, acting as the central project lead to orchestrate alignment and timely execution across US clients, CSMs, and local R&D pods.
Global Team Alignment: Act as the operational bridge between US commercial teams and local R&D/Product, establishing prioritization cadences and translating customer feedback and risks into clear technical context.
Infrastructure & Analytics: Design and scale core CS infrastructure, processes, and tools, partnering with cross-functional teams to optimize the technology ecosystem, refine lifecycle workflows, and operationalize performance dashboards.

We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities
Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
Guide customers in adopting and optimizing Cloud Runtime Security platform.
Lead technical onboarding sessions, product training, and best-practice workshops.
Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
Manage technical escalations and coordinate internal resources to ensure timely resolution.
Develop Success Plans with customers, define measurable goals, and track progress over time.

Come shape the future of privacy & AI governance.
Were building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.
We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.
Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.
You will:
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to our users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with our strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

We're looking for a Senior Executive Leader with extensive experience in building, leading, and scaling complex service organizations.
This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.
The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.
Responsibilities:
Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

As a Senior Enterprise Account Lead (Senior Customer Success) at our company, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. Youll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes.

We are looking for a Senior Customer Success Manager to lead strategic customer relationships, drive product adoption, and maximize customer value.

This role works closely with key customers and internal teams to create long-term partnerships and exceptional customer experiences.

What youll do:

Manage a portfolio of strategic and high-value customers
Lead onboarding, adoption, retention, and growth processes
Build trusted relationships with stakeholders and decision makers
Identify upsell and expansion opportunities
Conduct strategic customer meetings and business reviews
Work closely with Product, Sales, Support, and R&D teams
Represent the voice of the customer internally
Improve Customer Success processes and methodologies
Drive high customer satisfaction and retention

What drives us is simple: were stronger together, always evolving, and radically transparent. Collaboration fuels our best work, innovation keeps us ahead, and honesty builds lasting trust with our colleagues, partners, and customers. We are proudly backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and others.

Now were growing our team-and thats where you come in. Were building a place where talented people make an impact, ideas spark change, and everyone has a seat at the table.

What Youll Do:
Lead strategic relationships with a portfolio of global Online Video and Connected TV (CTV) publisher accounts, building trusted executive relationships and guiding customers through every stage of the customer lifecycle to maximize retention, growth, and long-term success.
Manage a global book of business across multiple regions and time zones, ensuring proactive communication, timely execution, and a consistent, high-quality customer experience.
Partner cross-functionally with Business Development, Ad Operations, Product, Engineering, and other key stakeholders to deliver seamless customer onboarding, accelerate product adoption, and drive ongoing business growth.
Identify expansion and upsell opportunities by leveraging customer performance data, market trends, and new product capabilities to increase account value and support revenue growth.
Lead strategic business planning sessions, define customer success objectives, and deliver executive-level Quarterly Business Reviews (QBRs) that communicate business outcomes, performance insights, and growth opportunities.
Act as the voice of the customer by advocating for publisher priorities internally, influencing product enhancements, and providing executive leadership with regular updates on customer health, risks, opportunities, and strategic initiatives.
Demonstrate deep technical and industry expertise by leveraging self-service platforms, navigating complex advertising technology ecosystems, and applying programmatic advertising knowledge to resolve customer challenges and optimize business outcomes.