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לפני 8 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a Customer Integration Engineer to own the full integration lifecycle for our clients - from onboarding through to ongoing support - and to help establish and enrich our integration capabilities with media vendors and various platforms.
As a Customer Integration Engineer, your role will be:
Own the full integration life cycle from definition to deployment, serving as the primary point of contact for clients during the integration phase.
Client facing, responsible for orchestrating the integration process of every new client - translating customers business objectives into technical requirements and executions.
Serve as a resource for clients, guiding them in navigating complex marketing to ensure a successful and speedy data and analytics integration.
Monitor, work to improve, and ensure that clients integration and data pipeline are functioning well.
Collaborate with clients to understand their technical needs and provide tailored solutions.
Troubleshoot, scope, and debug integration issues - handling complex technical problems through collaboration across teams.
Monitor changes on partner platforms (e.g., new API versions, breaking changes) and coordinate accordingly.
Gather feedback from clients and internal teams to continuously refine the technical side of the onboarding experience.
Identify and implement tools to facilitate easier integration and onboarding for clients.
Liaise between clients and internal teams to communicate client needs and expectations effectively.
Participate in cross-functional meetings to provide insights and updates on client integration progress.
Create specification documents and improve integration documentation, including platform tours, instructional explanations, and potentially videos.
Initiate and execute automation planning.
Requirements:
3+ years of experience in a similar role in a SaaS, marketing technology, or adtech company.
2+ years of hands-on experience as a Technical Engineer, Customer Support Engineer, or Integration Engineer in a mobile/web space.
Incredible written and verbal communication skills for both technical and non-technical audiences.
Great project management skills and ability to communicate effectively with different stakeholder groups across a diverse set of industries, sizes, and experience levels.
Problem solving attitude and analytical thinking; self-motivation and dedication to solving customer problems based on understanding the true pain of the customer and finding data-driven solutions.
Technical savviness, with the ability to understand business cases and requirements to build out technical solutions.
Experience working with SQL queries - Must.
Familiarity with AWS, JSON/YAML, Linux command line interaction.
Experience with Client Server architecture.
Experience working with Python notebooks - Big Plus.
Good Excel skills.
Ability to multitask and prioritize several projects simultaneously.
Curiosity and desire to learn more about the product and the customers you will be working with.
Native-level English speaker.
This position is open to all candidates.
 
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Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a motivated and tech-savvy Technical Support & Integrations Engineer to join our team. In this role, you will play a key part in supporting our MVP customers and internal field departments. You will bridge the gap between field operations, strategic clients, and our internal technical teams, collaborating closely with R&D and Product to handle technical escalations, assist with integration projects, and help optimize our support workflows.
This is a fantastic opportunity for someone looking to grow their technical depth in integrations and scale with a fast-growing team.
What Youll Be Doing:
Integration Support & Troubleshooting: Assist in managing the integration lifecycle. Help connect, implement, and troubleshoot data flows between our core platform and external SIEM/SOAR solutions to meet the needs of strategic clients.
Escalation Management: Collaborate with field departments and Customer Success teams to resolve technical issues, providing responsive, high-touch guidance to our MVP customers.
Ticket & Workflow Management: Manage and resolve incoming technical tickets efficiently using Zendesk (agent level), ensuring accurate documentation, tracking, and adherence to SLAs.
Technical Troubleshooting: Investigate and diagnose system behavior by analyzing logs, metrics, and performance data to identify root causes for complex deployments.
Field Tooling & Workarounds: Utilize, maintain, and help optimize internal scripts, documentation, and utilities to facilitate quick workarounds for the field team.
Requirements:
ExAt least 1+ years with proven experience in a technical support, application support, or junior integration engineering role.
At least 1 year of experience working directly with international customers in a customer-facing role, with the ability to manage technical conversations and provide excellent customer support.
Helpdesk Tools: Solid working knowledge of Zendesk at the agent level (ticketing, macros, views, and basic SLA tracking).
Integration Concepts: Familiarity with APIs, webhooks, and data exchange formats like JSON and XML.
Database Familiarity: Practical experience querying and troubleshooting databases, with exposure to SQL, MongoDB, or Elasticsearch.
Basic Scripting: Ability to read, modify, or write basic scripts (e.g., Python, JavaScript) to help automate tasks or troubleshoot issues.
Communication: Exceptional verbal and written communication skills in English; capable of translating technical details into clear, digestible language for MVP customers.
Bonus Point:

Experience working directly with SIEM, SOAR, or related cybersecurity technologies.
This position is open to all candidates.
 
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5 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.
Requirements:
1-3 years of experience in technical support, support engineering, implementation, QA, or a similar customer-facing technical role.
Experience with SaaS B2B support.
Familiarity with tools like Zendesk, Jira, Datadog, Postman, SQL, or similar.
Experience supporting integrations, APIs, data pipelines, or security/compliance products.
Basic scripting ability in Python, JavaScript, or similar.
Experience working directly with Product and Engineering teams.
Strong troubleshooting skills and curiosity about how systems work.
Excellent written communication in English.
Ability to explain technical concepts clearly to both technical and non-technical audiences.
High ownership, attention to detail, and good judgment around urgency and escalation.
Willingness to work in shifts when needed to support global customer coverage.
Comfortable working in a fast-moving startup environment.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities

- Lead investigation and resolution of complex technical issues, performing deep root cause analysis across application, network, security, and platform layers.

- Use logs, APIs, telemetry, and AI-powered tools to troubleshoot product behavior and accelerate issue resolution.

- Partner closely with R&D and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.

- Own critical customer escalations, driving communication, coordination, and timely resolution.

- Participate in customer meetings to provide technical guidance, explain findings, and support resolution plans.

- Act as a technical focal point for customers and internal teams on product, integration, and security-related topics.

- Identify recurring issues and recommend improvements to product functionality, support processes, and automation.

- Create and maintain knowledge base articles, troubleshooting guides, and technical documentation.

- Support onboarding, training sessions, and knowledge sharing across teams.
Requirements:
- 3+ years of experience supporting enterprise SaaS, cybersecurity, or cloud platforms.

- Strong understanding of web and network security concepts.

- Proven ability to perform deep technical investigations and drive issues to resolution.

- Experience working directly with Engineering and Product teams on complex technical problems.

- Hands-on experience with log analysis, APIs, troubleshooting, and system diagnostics.

- Familiarity with AI-assisted troubleshooting or code analysis tools.

- Strong understanding of SaaS architectures, integrations, and cloud environments.

- Excellent communication skills and ability to explain technical concepts to diverse audiences.

- Customer-focused mindset with strong ownership and prioritization skills.

- Previous startup experience is required.

- Fluency in English.
This position is open to all candidates.
 
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05/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
In this role, you will build and manage integrations with enterprise environments, security platforms, cloud infrastructures, and third-party systems. You will work on complex technical challenges involving APIs, data flows, automation, scalability, and system connectivity.

What you will do

Design, implement, and maintain integrations between multiple products and systems via APIs.

Solve complex data and scalability challenges, ensuring the platform efficiently handles large volumes of data.

Collaborate with cross-functional teams to understand requirements and deliver integration solutions that meet business needs.

Define best practices for data handling, API usage, and integration workflows.

Ensure the integrity, reliability, and performance of integrated systems.
Requirements:
3+ years of professional software development experience, with strong fundamentals in backend development.

Hands-on experience working with APIs - authentication flows, pagination, rate limiting, and error handling.

Strong code comprehension and system-level thinking - able to trace data end-to-end across an integration, from API response parsing through failure handling and edge case reasoning.

Familiarity with cloud environments (AWS, GCP, or Azure) and experience working with queuing or event-driven patterns (e.g. SQS, Kafka, or similar).

Proactive problem-solver who identifies gaps and drives improvements in infrastructure, tooling, and processes.

Strong problem-solving skills and the ability to work in a fast-moving environment.

Experience working with multiple data sources, schemas, and storage technologies; familiarity with data transformation patterns is a plus.

Prior experience as a Data Analyst, Data Engineer, or similar role is a plus.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.
Requirements:
At least 1-2 years of experience in Technical Support/Sales Engineer/Escalation customer-facing or any other similar position under the Customer Success department for B2B.
Experience with APIs (especially REST APIs), SQL, and Postman.
Experience with inspecting and diagnosing logs.
Strong ability to understand the design of complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions.
Have the Support bug in you - curious and motivated to provide the best for each incoming issue, and have great problem-solving skills.
A people person, team player, strong can-do mentality, great communication skills, ability to work independently, and multitasking abilities.
Excellent English - Verbal and written
Familiarity with Jira and Confluence - Advantage
Proven resume in the FinTech Industry domain - Advantage.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a Solution Engineer to join our Government Business Unit, based in Israel. In this high-impact role, you will bridge the gap between complex AI/data technologies and real-world intelligence operations. Working closely with the Sales team, you will serve as the technical authority during the pre-sales cycle for international and Israeli prospects, driving solution design, technical validation, and client engagement for defense and intelligence stakeholders.

The ideal candidate brings strong pre-sales experience, a deep technical background, and a proven background in intelligence or military operations (experience with the Israeli Navy or Defense/Intelligence agencies is a major advantage).

Key Responsibilities:
Lead the technical side of the sales cycle, translating complex customer needs into tailored, winning solution architectures.
Design, build, and deliver high-impact product demonstrations, technical trials, and Proof of Value (PoV) projects for key stakeholders.
Conduct discovery sessions to analyze client infrastructure, operational workflows, and domain-specific challenges.
Drive the technical responses for RFPs, RFIs, and complex defense tenders, working closely with internal R&D, Product, and Customer Success teams
Serve as a trusted advisor on Maritime Domain Awareness (MDA), API integrations, and hybrid SaaS deployments.
Provide client feedback and market requirements back to Product and R&D teams to shape the future of our platforms.
Requirements:
Must-Have Qualifications:
as a Pre-Sales / Solution Engineer / Technical Sales Specialist in a SaaS, Defense, or High-Tech company.
Solid experience with API integrations, API-based solution architecture, and modern software environments.
Operational or intelligence experience within the Israeli Defense Forces (IDF), defense ecosystem, or intelligence agencies (experience with the Israeli Navy / חיל הים is a strong advantage).
Hands-on experience with GenAI tools and familiarity with modern AI workflows.
Excellent verbal and written English and Hebrew, with the ability to communicate technical concepts to both senior non-technical decision-makers and technical experts.

Advantages:
Strong local defense network and familiar relationships within the Israeli defense ecosystem.
Experience within the international defence industry.
Background in Space-based collection platforms (GEOINT, SIGINT, AIS, RF, Imagery).
Direct sales or business development experience.
Security Clearance.
Background with Hybrid SaaS or Agentic AI solution deployments.
Experience with CRMs (e.g., Salesforce).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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לפני 11 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: More than one
We are looking for a skilled and motivated Field Engineer to join our technical team. In this role, you will be responsible for the end-to-end installation and configuration of our systems at customer sites worldwide. This position is ideal for a hands-on professional who enjoys working with both complex software environments and physical infrastructure. The role includes significant on-site work and frequent travel to support clients in Israel and abroad.
Responsib\ilities:
On-site Installation: Lead physical deployments, including racking, cabling, and connecting power and networking infrastructure at client sites
System Configuration: Install and configure Ubuntu/Linux-based environments and ensure seamless integration with client networks
Tier 2 Support & Maintenance: Provide technical support to international customers during installation and as part of ongoing post-installation support
Networking: Troubleshoot and optimize network connectivity (TCP/IP, DNS, firewalls) to ensure system stability
Documentation: Maintain technical deployment guides and site visit reports
Requirements:
Experience: At least 2 years of experience in technical support or field engineering, working with international customers
Technical Expertise: Proven experience with Ubuntu/Linux distributions (CLI proficiency is required)
Hands-on Capability: Physically capable and highly motivated to perform manual infrastructure work, including wiring, power connections, and mechanical assembly
Availability: Willingness to travel frequently and work on-site (approximately 30% travel)
Languages: Full professional proficiency in English (written and verbal) - mandatory
This position is open to all candidates.
 
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04/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, youll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams.

Responsibilites
Serve as the primary technical point of contact during customer POCs - supporting deployment, configuration, and troubleshooting so prospects see value fast.
Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform.
Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations.
Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system.
Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly.
Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap.
Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides.
Track support activity and flag trends or recurring issues that point to product or process improvements.
Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling.
Requirements:
3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling).
Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus.
Solid grounding in application security concepts and vulnerability triage - able to understand a finding well enough to explain it, not just route it.
Pen test background - is a strong plus.
Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams.
Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers.
Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity.
This position is open to all candidates.
 
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8768229
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Location: Tel Aviv-Yafo
Job Type: Full Time
As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Requirements:
4+ years of experience as a Support Engineer.
Previous experience with Endpoint Security software.
SIEM experience, including a deep understanding of how SIEMs work, creating custom collections, data parsing, and creating complex correlation rules, reports and dashboards.
Experience working with EDR tools.
Required basic networking knowledge with the ability to independently debug broad, complex, and unique environments with mixed applications and protocols.
Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging).
Excellent written and verbal communication skills.
Strong customer advocacy skills and experience, with an ability to work in difficult customer situations.
Preferred Qualifications
Knowledge of Cloud infrastructure.
Experience in incident response.
Experience with scripting.
Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange).
This position is open to all candidates.
 
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04/08/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities
Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
Guide customers in adopting and optimizing Cloud Runtime Security platform.
Lead technical onboarding sessions, product training, and best-practice workshops.
Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
Manage technical escalations and coordinate internal resources to ensure timely resolution.
Develop Success Plans with customers, define measurable goals, and track progress over time.
Requirements:
5+ years of experience as a Technical Customer Success Manager, Customer Success Engineer, Technical Account Manager, or a similar customer-facing technical role.
Strong troubleshooting and problem-solving skills with a hands-on technical approach.
Experience working with customers and managing technical relationships.
Excellent communication and presentation skills, with the ability to engage both technical and executive audiences.
Self-driven, proactive, and comfortable working in a fast-growing startup environment.
Experience with cloud platforms such as AWS, Azure, or GCP, and services including Kubernetes, ECS, Fargate, and containerized environments.
Familiarity with Cloud Security technologies such as CNAPP, CDR, Runtime Security, CSPM, or related domains is an advantage.
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
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