דרושים » תוכנה » VP, Global Support

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are looking for an Application Support Specialist to join the Business Applications team. The role includes day-to-day support for a wide range of business applications across the organization, working closely with business users, internal IT teams, external vendors, and cross-functional stakeholders. The Application Support Specialist will serve as a key point of contact for application-related support, troubleshooting, user guidance, documentation, testing, and implementation activities. The role requires strong service orientation, technological understanding, independent learning capabilities, and the ability to understand business processes and translate them into system-related needs. In addition, the role will support broader departmental and OCIO-related activities, including coordination, follow-up, preparation of materials, reporting, and support for cross-organizational technology initiatives. Over time, after gaining a deep understanding of the organization’s systems, users, and business processes, the role may develop into broader responsibility for specific systems, process improvements, vendor coordination, and management of application-related projects.

Responsibilities:

* Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
* Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organization’s daily operations.
* Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
* Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
* Identify business needs and opportunities to improve processes through existing or new system capabilities.
* Support the management of change requests, system enhancements, developments, and application improvements.
* Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
* Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
* Participate in application-related projects and cross-organizational technology initiatives.
* Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
* Perform additional tasks according to departmental needs and direct manager guidance

City:
Petah Tikva

We are looking for an ILS Project Manager to manage and lead complex projects with customers in Israel and abroad, from the quotation stage through delivery, implementation, and ongoing customer support.
The role includes matrix management of all relevant stakeholders within the organization, supporting development, procurement, production, and logistics processes, alongside the management of service, technical support, and ILS frameworks for operational and technological systems.
Responsibilities:
Manage the companys support framework (ILS) for customers in Israel and abroad
Manage service and support contracts (Support / SLA)
Lead implementations and engineering upgrades at customer sites
Define service and support packages for customers
Write maintenance and support requirements for tenders
Work with engineering, production, integration, and customers
Manage LSA / FMECA / Reliability analysis
Support projects with customers in Israel and abroad
Establish and manage technical documentation and maintenance frameworks
Work with suppliers and subcontractors in the field of service and maintenance

In this role, you will focus on discover and understanding customers needs and articulate the value proposition of our solutions, working with the extended team to bring the best solution to our customers, working with local and multinational accounts in Israel, achieving growth, accurately forecast business pipeline, discover and build business opportunities in coordination with the account teams.

In addition, you will be responsible for:
Maintain solid customer relations from engineers level, to team managers and up to senior technical managers
Develop and grow relationships with key players of the Israeli semiconductor industries and represent cadence in the local market