דרושים » תוכנה » Operations Manager, Middle East

You don't need a traditional technology background to succeed here. What we're looking for is someone who is genuinely passionate about AI, technically sharp, and capable of owning complex projects end to end. The technology operations side of the role is learnable; the drive, curiosity, and communication skills are not.
You'll be the person who shapes how our company uses AI internally, builds the systems that keep our technology running smoothly, and ensures our security and compliance obligations are met on time.
Responsibilities
Gen-AI & Intelligent Tools
You'll own this from day one. we are actively building AI into how every team operates, and you'll be the person making that happen.
Continuously explore the generative AI landscape and bring forward clear, well-reasoned recommendations on what our company should adopt
Lead the full lifecycle of AI tool rollouts, from identifying the right solution, building the business case, managing the rollout, and driving adoption across teams
Build and automate workflows using AI and no-code/low-code tools that remove friction and free up people to focus on higher-value work
Become the internal go-to for anything AI related, running training sessions, writing guides, and helping teams get practical results from the tools they use
Track and report on the ROI and adoption of deployed tools, and adjust course when something isn't working
Stay obsessively current on what's happening in AI, new models, new agent frameworks, new use cases, and translate that knowledge into concrete action
Technology Operations
Take ownership of our company's internal technology stack, including devices, software, user accounts, and day-to-day support
Manage employee onboarding and offboarding from a technology perspective
Keep SaaS tools, licenses, and vendor relationships organized and up to date
Maintain clear documentation so nothing lives only in your head
Security & Compliance
Keep ISO certification requirements on track by managing audit schedules, documentation, and coordinating evidence collection across departments
Drive SOC 2 readiness by maintaining the evidence library (access reviews, training records, change management logs) and supporting auditor visits
Vet new suppliers before onboarding by collecting security documentation, ensuring agreements are signed, and keeping the vendor register current.

We are seeking an Engineering Manager with a solid background in Software Development and people leadership. As a leader within the Engineering team, you will manage a team of Full Stack Engineers in a fast-paced environment while collaborating with QA, Product, UX, Senior Management, and Customer Support teams. You will be responsible for guiding your team through designing and developing both enhancements to existing product features and entirely new ones, ensuring delivery excellence and continuous team growth.

Responsibilities
Lead, mentor, and grow a team of full stack developers, fostering a culture of collaboration, accountability, and continuous improvement.
Champion Agile practices across the team, ensuring sustainable development through good estimation, effective branching strategies, automated testing, and continuous deployment.
Partner with Product, UX, and other stakeholders to translate business needs into technical roadmaps and priorities.
Oversee the analysis of needs and requirements for existing and proposed systems, ensuring alignment with business objectives.
Guide the development of technical specifications and review architectural decisions made by the team.
Ensure the team delivers high-quality software on schedule through effective planning, code reviews, and quality standards.
Articulate the interdependencies and impact of design choices to both technical and non-technical stakeholders.
Drive the adoption and enhancement of engineering processes, tools, and best practices across the team.
Remove blockers, manage risks, and escalate issues proactively to keep delivery on track.
Coordinate with operations and support teams to resolve production issues and improve system reliability.
Conduct regular one-on-ones, performance reviews, and career development conversations with direct reports.
Participate in hiring, onboarding, and workforce planning to build and retain a high-performing team.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Engineering Manager - Linux Cloud Workload Security, you will be tasked with taking end-to-end ownership of product capabilities and strategic initiatives from ideation to production within the Linux & Cloud Workload Security ecosystem.
We require a leader with a proven track record of success in building and developing high-performing managers and teams, managing operational risks, and driving architectural excellence while fostering a world-class engineering culture.
What Will You Do?
Primary responsibilities include:
You will have the chance to lead a group of 10+ engineers and team leads on the Linux & Cloud Workload Security, solving the most complicated real-world problems.
You will continuously enrich your knowledge and experience with Linux OS architecture, kernel internals, and the Cloud Workload security landscape.
You will be a core part of designing and developing the capabilities that will improve the product's stability and make the user experience smoother.
You will be directly accountable for production stability and operational integrity while mentoring a global managerial bench.
Your mandate is to ensure reliable, high-quality delivery against strategic goals, making decisive trade-offs that balance innovation, security, and long-term organizational health.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Engineering Manager - Windows Endpoint, you will be tasked with taking end-to-end ownership of product capabilities and strategic initiatives from ideation to production within the Windows Endpoint Ecosystem.
We require a leader with a proven track record of success in building and developing high-performing managers and teams, managing operational risks, and driving architectural excellence while fostering a world-class engineering culture.
What Will You Do?
Primary responsibilities include:
You will have the chance to lead a group of 10+ engineers and team leads on the Windows Endpoint, solving the most complicated real-world problems.
You will continuously enrich your knowledge and experience with Windows OS internals and the EPP/EDR ecosystem.
You will be a core part of designing and developing the capabilities that will improve the product's stability and make the user experience smoother.
You will be directly accountable for production stability and operational integrity while mentoring a global managerial bench.
Your mandate is to ensure reliable, high-quality delivery against strategic goals, making decisive trade-offs that balance innovation, security, and long-term organizational health.

We are looking for a Senior Release Manager with 5+ years of experience to own the orchestration of our software delivery lifecycle in the cloud native domain.
In this role, you will move beyond traditional coordination to build automated, high-integrity deployment highways.
You will leverage GitOps principles to ensure our cloud-native applications are delivered with speed, safety, and auditability across multiple environments.
As a Release Manager, you will drive the end-to-end release lifecycle, ensuring alignment among teams and stakeholders. You will track and monitor release tasks across Development, QA, DevOps, and Documentation, acting as the central contact for milestone tracking and updates using tools like Slack, JIRA, and GitHub. Identifying and escalating delays, risks, or blockers for timely resolution is crucial to your role.
You will manage dependencies, resolving or escalating gaps to ensure smooth integration of incremental feature development into the main branch. Monitoring feature milestones and readiness for QA, you will communicate intermediate deliverables and coordinate the verification of deliverables merged into GitHub, with JIRA tickets linked to PRs. Ensuring successful CI/CD pipeline completion and system tests, you will escalate issues as needed and facilitate the timely creation and release of builds to QA, ensuring testing readiness.
By overseeing feature verification progress using JIRA dashboards, you will facilitate bug screening with QA, Development, Product, and Architecture teams. Executing security scans and managing vulnerabilities for compliance and release readiness are essential tasks. You will maintain and enforce compliance with predefined release criteria, compiling and reviewing release communications with stakeholders to ensure everyone is informed and aligned.
In this role, your ability to manage multiple moving parts and communicate effectively across teams will be key to ensuring successful and timely releases.
Your role orchestrates cross-functional activities to ensure smooth progression through all release milestones, from kickoff to General Availability (GA).
Your position is reporting to the Director of Operations, and working in close collaboration with Product Managers, R&D Team Leads and developers (QA, DevOps, Dev. Teams).

We are looking for an experienced SRE Team Lead to drive the reliability, observability, and automation practices across our private cloud infrastructure and operations. In this role, you will lead a team of site reliability engineers, own the engineering roadmap for monitoring and automation, and act as a key liaison between development, operations, and platform teams. You bring at least 3-4 years of hands-on people management experience and a deep technical background in SRE or DevOps disciplines.



What will you do?

Leadership & Team Management

Lead, mentor, and grow a team of SREs, providing technical direction, career development guidance, and day-to-day management.

Own the team roadmap for reliability, observability, and automation initiatives - prioritizing work, removing blockers, and driving delivery.

Conduct regular 1:1s, performance reviews, and hiring processes to build and sustain a high-performing team.

Foster a culture of operational excellence, blameless post-mortems, and continuous improvement.

Act as an escalation point for complex incidents and reliability issues, leading post-incident reviews and ensuring follow-through on action items.


Automation & Infrastructure

Design, develop, and maintain automation tools to support infrastructure and operations teams at scale.

Manage pipelines and infrastructure workflows using Jenkins, Ansible, Python, and Bash.

Drive the adoption of infrastructure-as-code practices across the organization.

Collaborate with system engineers to improve scalability, performance, and fault tolerance of critical systems.


Monitoring & Observability

Build and extend monitoring and alerting systems using Grafana, the ELK (Elastic) stack, Zabbix, and custom scripts.

Implement and enforce observability best practices to ensure full visibility into systems, applications, and infrastructure.

Define and track SLIs, SLOs, and error budgets across key services.

Partner with development teams to embed observability earlier in the software development lifecycle.


Database & Platform Support

Support monitoring and infrastructure integration for databases including MongoDB and PostgreSQL.

Maintain documentation and champion knowledge sharing around automation, monitoring, and reliability practices.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Escalation Manager- Prompt Security, you will be tasked with leading and coordinating complex customer escalations, focusing on resolving complex issues and ensuring our customers receive timely, high-quality technical support as we scale our Generative AI security platform. We are seeking a highly collaborative, approachable, and customer-focused individual who will serve as the primary liaison between Technical Support, Product Management, Engineering, and Customer-facing teams, ensuring that high-impact issues are triaged quickly, prioritized correctly, and driven to resolution with clear and consistent communication.
What will you do?
The bulk of your time will be spent deflecting Jira tickets by providing solutions, KBs, and 1-on-1 training directly to the Support team. You will validate priority, review, and manage Jira tickets before engaging Development.
You will also perform trend analysis to identify top product defects and collaborate with the Documentation, Learning and Development (L&D), and Product Management teams to create and update knowledge. Code review may also be applicable, and suggestions for code improvements shared with engineering and Product Management.
For customer escalations, you will help engage the relevant stakeholders in internal and customer-facing conversations, and may lead those conversations from a technical perspective.
Key Responsibilities:
Develop key contacts and relationships with assigned product PM/Dev leadership.
Drive product supportability with PM/Development.
Share support knowledge through available channels (KB, training, videos etc.).
Trend analysis: Identify and track top impacting issues or product defects.
Manage communication and response to Backline Support (Jira).
Act as SME and be the focal point for assigned products.
Research the code to expedite the investigation.
Resolve Defects when possible.
Quality Assessment for Support Jira tickets.
Prioritize Jiras based on customer and support qualifications.
Work to eliminate duplication.
Deflect Jira tickets (Provide solution whenever possible).
Validate severity.
Maintain clarity and quality.
Prioritize and maintain escalations to Dev.
Create/maintain hot escalation board and review with relevant stakeholders.
Create/Maintain support Defects Kanban.
Communication - oversee response/information requests from Dev.

We are seeking a Senior Customer Program Manager - OEM, to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
What are we looking for?
As a Engineering Manager - Windows Endpoint, you will be tasked with taking end-to-end ownership of features from ideation to production within the Windows Endpoint Ecosystem.
We require a leader who can explore, design, recommend, and drive innovative ideas from scratch, ensuring architectural excellence and a strong engineering culture.
Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
What will you do?
Primary responsibilities include:
You will have the chance to manage a team of engineers on the Windows Endpoint, solving the most complicated real-world problems.
You will continuously enrich your knowledge and experience with Windows OS internals and the EPP/EDR ecosystem.
You will be a core part of designing and developing the capabilities that will improve the product's stability and make the user experience smoother.
You will be directly accountable for production stability and operational integrity while mentoring a global engineering bench.