דרושים » מחשבים ורשתות » Lab Manager

In this role, you will own and lead all Information Systems and IT operations in a fast-growing global company. You will be responsible for managing end-to-end IT processes, including equipment procurement, infrastructure planning and implementation, security governance, and ensuring reliable, scalable systems across the organization.

This is a key role within the company, requiring a proactive, Hands -On leader who can drive efficiency, support business growth, and provide a seamless technology experience for our teams

Responsibilities - what you will be doing:
Build, scale, and manage the companys IT infrastructure and operations.
Own and optimize all company Information Systems and internal platforms.
Define IT processes, SLAs, and operational standards to ensure reliable service.
Lead the companys security posture, including policies, tools, and procedures.
Design and maintain Business Continuity and Disaster Recovery strategies.
Ensure compliance with relevant security and regulatory frameworks.
Manage identity, endpoint, and access management systems.
Improve operational efficiency through automation and system integrations.
Optimize internal SaaS platforms and business applications.
Manage IT vendors, procurement, and budget planning.
Maintain organized documentation and structured IT processes.
Support a global workforce by improving employee technology experience.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

We are seeking an experienced IT Director to lead the companys global IT operations and infrastructure services across multiple locations. This role will oversee the IT support and systems teams and ensure the reliability, scalability, and security of the organizations technology environment across our sites in Israel and Manhattan.
The IT Director will be responsible for managing daily IT operations, service delivery, infrastructure platforms, and vendor relationships while working closely with Cyber Security, DevOps, and Business Applications teams.
What you will do?
Lead and manage global IT operations across the companys sites in Israel and Manhattan.
Manage the IT support (Helpdesk) and infrastructure teams to ensure high-quality service delivery and operational excellence.
Oversee the performance, availability, and security of corporate IT systems, cloud services, and network infrastructure.
Define and monitor SLAs and operational KPIs to ensure consistent and reliable IT services across locations.
Drive continuous improvement of IT processes including onboarding, offboarding, asset management, and incident management.
Act as the primary escalation point for complex or critical IT operational issues.
Collaborate closely with Cyber Security, DevOps, and Business Applications teams to ensure secure and efficient technology services.
Manage IT vendors, service providers, and procurement processes.
Plan and manage IT operational budgets and cost optimization initiatives.
Mentor and develop IT team members while fostering a strong service-oriented culture.

Were looking for an experienced & talented IT Infrastructure Team Leader to join our growing IT department and lead our IT and Cloud Corporate Infrastructure.
Youll be suggesting, implementing and deploying new IT solutions together with maintaining our existing IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Lead a team of IT Infrastructure & Cloud engineers, managing their day-to-day operational work including prioritizing tasks and meeting team goals.
Be a focal point for escalations requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls and cloud services.
Support a variety of IT cloud-related SaaS services and platforms such as AWS, Okta, Google Workspace, MDM, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Define network policies and procedures, including design and planning network communication systems.
Assure and monitor high network performance (availability, utilization, throughput, QoS, latency, etc.)
Suggest, implement and deploy new solutions together while maintaining the existing infrastructure, assure that all our systems are in optimal condition, and provide the best service to our clients.
Identify IT related business requirements and propose innovative solutions to enhance efficiency and productivity.
Set roadmap objectives, goals, and KPIs for the IT infrastructure team.
Design and implement the IT Infrastructure in new offices worldwide contributing to our global expansion.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.
Lead IT purchasing decisions and processes as needed.

As a Support Manager based in Israel, you will be responsible for hiring, mentoring, and managing a team of support engineers focused on delivering exceptional customer service, driving data-driven improvements, and fostering a high-performing, customer-centric culture. Reporting to the Director of Support, you will play a key role in building and shaping the Israeli support centre, ensuring alignment with Armis from Service now operational standards and ongoing commitment to service excellence.

What Youll Do:
Lead and mentor technical support engineers, assigning tasks and ensuring efficient issue resolution.
Support, coach, develop and lead a team of technical support engineers to deliver world-class service.
Motivate team members and address challenges that may arise in daily operations.
Identify areas for training and skills development to continuously improve team capability.
Communicate organizational goals, priorities, and business needs to ensure clear expectations across the team.
Monitor daily activities, including backlog management and workload distribution, ensuring SLA adherence and operational efficiency.
Drive the Technical Support team to achieve high customer satisfaction and success, measured through defined KPIs and performance goals.
Maintain a deep understanding of us from Service now products, solutions, and technical environments to provide guidance and subject-matter expertise.
Provide managerial oversight and serve as an escalation channel for internal and external customers.
Implement Knowledge-Centered Support practices to capture, share, and leverage knowledge for faster, higher-quality resolutions.
Partner closely with Customer Success, Product Management, Program Management, and Engineering to develop and refine support processes and influence product quality.
Develop, communicate, and enforce team policies, procedures, and operational standards.
Review case updates from team members, providing coaching and feedback to improve communication and case handling.
Conduct customer follow-ups and survey reviews to ensure feedback is addressed and service excellence is maintained.

We are looking for an experienced SRE Team Lead to drive the reliability, observability, and automation practices across our private cloud infrastructure and operations. In this role, you will lead a team of site reliability engineers, own the engineering roadmap for monitoring and automation, and act as a key liaison between development, operations, and platform teams. You bring at least 3-4 years of hands-on people management experience and a deep technical background in SRE or DevOps disciplines.



What will you do?

Leadership & Team Management

Lead, mentor, and grow a team of SREs, providing technical direction, career development guidance, and day-to-day management.

Own the team roadmap for reliability, observability, and automation initiatives - prioritizing work, removing blockers, and driving delivery.

Conduct regular 1:1s, performance reviews, and hiring processes to build and sustain a high-performing team.

Foster a culture of operational excellence, blameless post-mortems, and continuous improvement.

Act as an escalation point for complex incidents and reliability issues, leading post-incident reviews and ensuring follow-through on action items.


Automation & Infrastructure

Design, develop, and maintain automation tools to support infrastructure and operations teams at scale.

Manage pipelines and infrastructure workflows using Jenkins, Ansible, Python, and Bash.

Drive the adoption of infrastructure-as-code practices across the organization.

Collaborate with system engineers to improve scalability, performance, and fault tolerance of critical systems.


Monitoring & Observability

Build and extend monitoring and alerting systems using Grafana, the ELK (Elastic) stack, Zabbix, and custom scripts.

Implement and enforce observability best practices to ensure full visibility into systems, applications, and infrastructure.

Define and track SLIs, SLOs, and error budgets across key services.

Partner with development teams to embed observability earlier in the software development lifecycle.


Database & Platform Support

Support monitoring and infrastructure integration for databases including MongoDB and PostgreSQL.

Maintain documentation and champion knowledge sharing around automation, monitoring, and reliability practices.

We are looking for an experienced Staff Technical Program Manager. This role involves overseeing the planning, execution, and delivery of technical projects within our organization, while also managing deployments to production environments. The ideal candidate will possess strong project management skills, technical understanding, and the ability to effectively communicate with cross-functional teams.

What you will do:
Project management Lead and manage the end-to-end lifecycle of complex technological projects - understands projects goals and details, proficient in crafting project roadmaps, overseeing scope, backlog, and timelines, monitoring crucial milestones, managing KPIs, and navigating essential dependencies.
Identify and mitigate risks, resolve issues, and make adjustments as necessary.
Establish continuous improvement as part of the culture, processes and tools.
Define and enforce best practices and standards for the production environments operations.
Facilitate and guide R&D teams in the release planning and delivery process, ensuring effective collaboration & execution while defining and implementing best practices and tools.
Ensure cross organizational communication and process coordination, serving as the focal point for project health visibility and strategic status reporting to senior executives
Identify problems by observing and studying system functions and performance results.

This is a dual-track role combining a forward-looking mandate to identify, implement, and maintain AI tools that improve how we work, with day-to-day IT management. You'll be the internal point of contact for all things technology, and a key partner to leadership on compliance initiatives.
Responsibilities
Gen-AI & Intelligent Tools
This is where you'll make your biggest impact. we are actively embedding AI into how we operate internally, and this person will be the engine behind that transformation. You won't just support tools, you'll shape the way the company works.
Scout and evaluate the latest generative AI tools (LLMs, agents, workflow automation, AI-assisted ops) and build a clear view of what's worth adopting
Own the end-to-end rollout of AI tools, from business case and procurement through integration, employee enablement, and change management
Design AI-powered workflows that eliminate manual work and unlock capacity across teams (automated reporting, intelligent document handling, AI-assisted customer interactions, and more)
Build internal expertise by running hands-on sessions, creating guides, and helping colleagues get real value out of the tools
Monitor adoption, performance, and ROI of deployed AI tools, and iterate continuously
Stay on the front edge of the gen-AI landscape, new model releases, emerging agent frameworks, evolving enterprise use cases, and translate what's relevant into action at our company
IT Management
Own and manage our company's internal IT infrastructure, including hardware, software, user access, and helpdesk support
Onboard and offboard employees, provisioning accounts, devices, and access permissions
Manage SaaS tools and vendor relationships, ensuring licenses, renewals, and integrations are up to date
Maintain IT documentation, asset registers, and internal knowledge bases
Security & Compliance
Maintain ISO certification requirements by tracking audit schedules, required documentation, coordinating departmental evidence collection, and filing certificates and reports centrally
Drive SOC 2 audit readiness by maintaining the evidence library (access reviews, training records, change management logs), tracking all controls and their status, and scheduling and supporting auditor visits
Vet new suppliers before engagement by collecting security documentation, ensuring NDAs are signed, and keeping the vendor register up to date.

In this position, you will have the autonomy to choose the best tools for the job, manage our corporate environment from the ground up, and have a direct impact on protecting the financial data of global enterprises while ensuring our team has the best technical tools to succeed.
What youll do
IT Operations & Employee Experience
Youll work closely with the CTO, engineering, and business teams, combining hands-on execution with real ownership and impact.
Manage corporate SaaS platforms, identity management (SSO), and Google Workspace.
Compliance & audits (SOC2, PCI)
Acting as the security point of contact for customers, auditors, and internal teams
Act as the primary technical point of contact for all employees, providing hands-on support and troubleshooting.
Deploy and operate endpoint security and management tools (EDR, MDM, DLP) across a distributed workforce.
Cloud & Infrastructure Security
Improve and maintain the security posture of our AWS/GCP-based cloud infrastructure.
Operate cloud security platforms, such as Upwind / Wiz / Oligo, or similar solutions to prioritize and remediate risks.
Design and enforce secure access controls and least-privilege IAM policies.
Investigate cloud security alerts and support incident response.
Application Security
Integrate security into the SDLC and CI/CD pipelines by automating SAST, SCA, and secret scanning.
Secure containerized workloads (Kubernetes / EKS) focusing on runtime protection and image hardening.
Provide guidelines and safeguards for AI-powered development processes and AI models within our SaaS platform.
Compliance & Security Culture
Support SOC2 and PCI DSS compliance initiatives and audit readiness.
Serve as the primary security focal point for external auditors.
Contribute to security awareness and best practices across the company, explaining the rationale behind security requirements.

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.