דרושים » תוכנה » Senior Technical Support Engineer, Network

We are looking for an experienced networking software engineer. An awesome candidate is highly technical who is also comfortable with dealing with enterprise customers. You will join a team of Solution Engineers focused on the Mellanox Networking, DGX Platforms, Container Orchestrators, Deep Learning containers, and other Enterprise related system software.

Solution Engineers spend approximately 50% of their time helping customers with their most complex problems and 50% of their time doing development related work. This individual should have proven grasp of datacenter and networking technologies, to provide comprehensive solutions for complex installations, maintenance, or operations for a broad scope of leading-edge networking products.

What you'll be doing:

Develop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including, but not limited to Networking/switching products.

Work with our Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with our Networking products.

Take ownership and drive customer issues with Ethernet or InfiniBand switch network deployments from inception to resolution.

Bring independent analysis, communication, and problem-solving to customer experience.

Collaborate with engineering to document, recreate and solve issues.

We are looking for a Team Leader to build and run our Customer Facing Architects group focused on Spectrum-X in Israel. This team serves as the technical connection between our internal AI Networking compose group and our top customers. These include hyperscalers, cloud service providers, sovereign AI initiatives, and corporate AI solution developers rs.

What youll be doing:

Team Leadership, Build and guide a team of senior Spectrum-X customer-facing architects. Set technical direction, own hiring and mentoring, and establish clear roadmap for customer early engagement, onboarding and tracking lifecycle.

Customer Architecture & Technical Ownership, Serve as the senior technical authority for Spectrum-X deployments at hyperscalers, national AI programs, and enterprise AI factories. Drive E2E solution adoption, lead sophisticated technical architecture issues in the solution, and guide customers through configuration, tuning, and performance debugging at the NIC, switch, and fabric level. Convey customer's needs, and lead strategic PoCs and benchmarks to demonstrate Spectrum-X advantages.

Product Feedback, Turn field findings and customer difficulties into concrete feedback for R&D, ASIC, and software teams while partnering with AI Networking Architecture to make sure our deployment realities shape next-gen Spectrum-X design.

Work with Product Management to influence reference architectures and go-to-market strategy and represent Spectrum-X at customer briefings and industry events such as SC, OCP, and Hot Interconnects

We are seeking a Networking Software Engineer to join our RDMA Transport Software team, driving the development of next-generation RDMA solutions for AI, cloud, HPC, and storage. You will research and develop innovative transport algorithms that push the limits of performance and scalability. You will work in a fast-paced, collaborative environment alongside talented engineers from around the world, supporting the data needs of the worlds largest enterprises

What you'll be doing:
Take part in research, design, and development of advanced RDMA transport mechanisms and algorithms, enhancing performance, reliability, and scalability.
Collaborate closely with hardware engineers, software developers, and system architects to align on project objectives and requirements.
Keep up with industry trends and emerging technologies, integrating new ideas and innovations into the development process

We are looking for a Software Engineer to join NSV tools (Network Solutions Validation) group. As a team member, you will be part of a development effort of high-performing software automation systems for our Data Center environments. You will interact with NIC, OS, Switch, HCA, CPU and GPU compute as well as architects, network engineers, and developers. We drive the data growth of the worlds biggest companies. With talented engineers around the globe, the work environment is dynamic, meaningful, and fast-paced. Are you ready for the challenge?



What youll be doing:
Design and develop an automation platform used to provision, configure, and monitor HPC data centers.
Implement scalable, reliable, and maintainable services that enhance cluster visibility and improve operational efficiency.
Collaborate closely with internal and external stakeholders to understand requirements and deliver robust full-cycle solutions.
Improve stability and performance across the provisioning pipeline through architectural enhancements and code optimizations.
Troubleshoot issues in distributed environments and contribute to system observability and reliability improvements.
Work cross-functionally with architects, DevOps engineers, product managers and stakeholders to ensure high-quality releases.
Participate in code reviews, technical design discussions, and continuous improvement activities within the team.

In this role, you will help build the evolution of our DOCA Networking software stack - the accelerated infrastructure framework powering AI factories and distributed computing platforms. You will drive software innovation from vision to real-world impact, influencing some of the most advanced computing systems in the world. As part of the DOCA Product Group, you will lead software strategy for ConnectX NIC and BlueField DPU platforms - key pillars of our data center and AI networking strategy - helping build the intelligent infrastructure of tomorrow.

What You'll Be Doing:

Lead the Product-strategy for DOCA networking stack and products across their life-cycle: from vision and inception, through detailed customer & ecosystem requirements, roadmap crafting, market introduction, growing into in-scale delivery, and product improvement cycles.

Orchestrate a unified technical strategy between AI product teams, engineering teams, and customers to advocate the use of DOCA libraries & microservices, and to develop new DOCA APIs and services for new deployments.

Drive multidisciplinary engineering and architecture teams to establish priorities and define precise, actionable requirements for breakthrough projects.

Forge strong partnerships with customers and ecosystem partners - actively listening to their technical needs, delivering expert mentorship, and supporting successful, large-scale AI (and other) deployments that drive their strategic goals.

Create use cases and reference applications to demonstrate product value to technical and executive audiences.

Gather insights to define future products, including analysis of complementary and competitive products and customer feedback.

We are transforming the world of networking for massively scaled AI factories through Spectrum-X: Our Ethernet Networking solution. We need automation engineers with strong coding skills to join our Spectrum-X team and create the products that will drive the next phase of AI growth. Aa a Software Engineer you will ensure that the solution's software features are developed, tested and delivered to meet the high standards of our customers. Do you want to help create the most exciting solutions in the world of networking today? If so, read on.

What you'll be doing:

Participating in an international team of software engineers working on products for testing our ethernet networking products.

Designing and implementing robust, maintainable, and efficient automation test suites for end-to-end testing of AI ethernet networks.

Engaging directly with our customers to ensure we are aligned on their networking requirements and solve their problems.

Debugging and diagnosing complex networking problems.

Youll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. Join our team as a Senior Power and Performance Architect - Networking, influencing the future of our network systems.

What you'll be doing:
Develop, model, and validate groundbreaking power and performance optimization techniques for network fabrics, components (NICs, Switches), and systems. Collaborate closely with cross-functional teams including silicon design, system architects, software/firmware engineers, performance analysts, thermal engineers, and AI researchers to ensure end-to-end power and performance optimization. You will determine strategies that successfully implement flawless performance and power efficiency in our ambitious projects!

We are actively seeking an outstanding Software Director to lead our Spectrum Ethernet Switch/SmartSwitch SONiC Group. As part of this team, candidates will engage with SONiC, a collaborative open-source initiative spearheaded by CSPS and numerous vendors, which enables a single network operating system to operate seamlessly across diverse ASICs and platforms. Notably, we have been a major contributor to SONiC since its inception, and our technology is already powering Ethernet Switches, DPUs, and soon BMCs, making SONiC an integral component in RDMA and AI datacenter environments.

What you'll be doing:

As Software Director, candidates will oversee the design, development, and optimization of networking protocols for switching, routing, analytics, telemetry, and more.

They will manage global teams composed of both junior engineers seeking mentorship and seasoned embedded software experts who provide leadership within and beyond the group.

Collaboration will be key, as the role involves working closely with various design and verification teams, architects, product marketing professionals, and both internal and external customers to ensure end-to-end project success.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.

The Customer Engineer serves as the technical bridge between Koi engineering and our company's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across our company.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and our company customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support our company support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.