דרושים » חומרה » Controls Electrical Engineer

Were seeking a hands‑on Field Support & Customer Complaints Engineer to serve as the technical front line for EMEA customers

Diagnosing complex motion system issues
Driving rapid resolution and closing the loop with robust corrective and preventive actions.
Manage complaints end‑to‑end (from intake through root cause analysis and CAPA)
provide on‑site and remote support
Closely collaboration with Engineering, Quality, Operations, Planning, Purchasing, Project Management, and R&D to protect customer uptime and product performance.
Job responsibilities:
Customer technical support (EMEA): Provide Tier‑2/3 remote and on‑site support for motion systems (mechanical, electrical, controls), including installation assistance, commissioning, optimization, and troubleshooting.
Complaint and Service Calls management: Own the full lifecycle of customer complaints and escalations-intake, triage, replication, root‑cause analysis (e.g., 5‑Whys, Fishbone, 8D), corrective actions, preventive actions, and formal closure with clear documentation.
Field diagnostics & failure analysis: Collect logs, waveforms, and measurements; analyze mechanical assemblies, drivers/controllers, cabling, and environmental factors to isolate issues; recommend fixes, field updates, or design/process changes.
On‑site interventions: Plan and execute field visits across EMEA to stabilize systems, perform repairs/replacements (RMA coordination), apply firmware/parameter updates, and validate effectiveness.
Quality collaboration: Work with Quality to initiate NCRs/CAPAs, verify containment, and track systemic improvements back into production and service knowledge bases.
Cross‑functional alignment: Coordinate with R&D, Project Managers, Operations, Planning, and Purchasing to ensure parts availability, ECO changes, and sustainable resolutions reflected in manuals, procedures, and training. [JD Service Eng | Word]
Knowledge assets: Create and maintain troubleshooting guides, service bulletins, and FAQs; deliver training to distributors and key customers.
Voice of Customer: Aggregate field insights to influence product reliability, usability, and serviceability; contribute data to reliability reviews and design FMEAs.
Tools & systems: Keep accurate case records in CRM/ticketing systems; maintain test rigs, jigs, and diagnostic tooling required for field validation.
Safety & compliance: Adhere to company and customer safety standards; ensure service work aligns with applicable quality procedures.

our company, a Sisram Medical company, is a global leader in medical-aesthetic technologies, with over 25 years of experience in energy-based devices (EBD). Over the years, our company has evolved into an integrated aesthetic and wellness ecosystem that combines medical devices, injectables, diagnostics, and personalized skincare. The company operates in a dynamic, innovation-driven environment, merging advanced technology with deep clinical understanding to create holistic solutions for aesthetic clinics. our companys headquarters are in Caesarea, Israel, with business operations in more than 100 countries worldwide.
* Strategic direction and leadership across Mechanical Engineering, Electronics, and NPI teams
* Drive end-to-end development processes for new products, from concept through commercialization
* Ensure delivery against development goals, timelines, and quality standards
* Push and motivate cross-functional teams to meet business and technical objectives
* Collaborate closely with multiple stakeholders, including V&V, Software, Regulatory, Quality, and Innovation
* Lead engineering activities in compliance with stringent regulatory requirements
* Support maintenance and continuous improvement of existing products, including addressing field-related challenges
* Continuously improving development processes, methodologies, and strategies

we are looking for a Software Integration Team Lead (Hands-On Technical Lead) to join our AV group and drive SW deployment and integration for our companys next-generation autonomous vehicle platforms.
This role is ideal for a strong hands-on engineer who combines deep technical expertise with natural leadership abilities, taking ownership of complex integration efforts while actively contributing to system bring-up, debugging, and validation.
The position includes a balanced mix of hands-on integration work and team leadership, driving both execution and coordination across multidisciplinary teams.
What will your job look like?
Lead a team of Software-Hardware Integrators, responsible for deployment & integration of dedicated SW & HW toward AV validation campaigns.
Lead software deployment and integration activities for our companys next-generation AV platforms across complex HW/SW environments.
Provide day-to-day technical leadership, task prioritization, and guidance to integration engineers, while remaining closely involved in execution.
Own the integration and stability of complex AV platforms composed of multiple SoCs, networking infrastructure, sensors, and embedded software stacks.
Actively perform hands-on integration, bring-up, and debugging activities across embedded Linux systems and HW/SW interfaces.
Lead investigte and resolve complex system-level issues spanning embedded software, Linux infrastructure, networking, logging platforms, and hardware interfaces.
Serve as a technical focal point for integration challenges during validation and bring-up phases.
Coordinate integration activities across software, hardware, validation, and infrastructure teams to drive system readiness.

We are seeking a HW Board Design Engineer.
Meet the Team
Youll collaborate with top industry engineers within the fast-growing Silicon One group worldwide.
You will be part of a team driving our groundbreaking next-generation network devices-Silicon One. Our team operates in a startup-like atmosphere within a stable and leading corporation.
Our design center is unique, hosting all silicon hardware and software development disciplines under one roof. We are revolutionizing the industry and building a new internet for the 5G era, with a unified, programmable silicon architecture that will be the foundation of all our future routing products.
Our devices are designed to be adaptable across service providers and web-scale markets, crafted for both fixed and modular platforms. They deliver high speed without compromising programmability, buffering, power efficiency, scale, or feature flexibility. Silicon One is a transformative technology set to serve our customers and end-users for decades to come.
Your Impact
Spearhead innovative switch system design, guiding the process from concept through to mass production.
Collaborate with cross-functional teams in areas such as board design, mechanics, thermal, PCB layout, production, software/firmware, RTL, and more.
Act as the technical focal point and decision-maker for the project.
Conduct hands-on testing in a lab environment and support production and qualification stages.
Define product specifications, develop electrical schematics, and guide component selection and layout processes.

We are seeking a HW Board Design Engineer.
Meet the Team
Youll collaborate with top industry engineers within the fast-growing Silicon One group worldwide.
You will be part of a team driving our groundbreaking next-generation network devices-Silicon One. Our team operates in a startup-like atmosphere within a global, leading corporation.
Our design center is unique, hosting all silicon hardware and software development fields under one roof. Our Networking Chips deliver high speed without compromising programmability, buffering, power efficiency, scale, or feature flexibility. They are strategically placed in critical AI infrastructure, powering next-generation network devices and supporting advanced AI workloads. They deliver high speed without compromising programmability, buffering, power efficiency, scale, or feature flexibility.
Your Impact
Spearhead innovative switch system design, guiding the process from concept through to mass production.
Act as the technical decision-maker for the project and collaborate with cross-functional teams in mechanics, thermal, PCB layout, and software/RTL.
Define product specifications, develop electrical schematics, and guide component selection.
Conduct hands-on testing in a lab environment and drive the PCB bring-up, characterization, and debugging stages.