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Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager you will
Be the customers trusted advisor
Focus on the customers continuous interactions with us, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform
Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

DRS RADA is a global leader in advanced radar solutions for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are seeking a highly motivated and skilled Technical Manager to join our growing team. In this role, you will serve as a key technical leader, working closely with customers and internal teams to shape, develop, and deliver innovative solutions that address complex operational needs. This is an exciting opportunity for a professional who enjoys combining technical depth, customer engagement, and strategic impact in a dynamic defense environment. Key Responsibilities
* Engage with prospective and existing customers to understand operational needs and technical requirements.
* Translate customer needs into tailored, practical, and effective solution concepts.
* Lead technical pre-sales activities, including preparation of proposals, customer responses, and product demonstrations.
* Support the Business Development team with technical guidance, insights, and recommendations.
* Identify, assess, and manage technical risks and opportunities across projects.
* Conduct market and competitor analysis to support strategic positioning and future capability development.
* Define requirements for new products and enhancements to existing products in collaboration with engineering and development teams.
* Lead system integration and deployment activities, including installation, user acceptance testing, and evaluation.
* Maintain technical documentation, including specifications, design documents, interface documents, manuals, and training materials.
* Work closely with Program Managers and cross-functional teams to support efficient execution throughout the project lifecycle