דרושים » שירות לקוחות » AVI Operation Manager

we are looking for a AVI Operation Manager.
The Operations Manager of the AVI Department is responsible for leading the department, overseeing day‑to‑day interactions with fuel companies, subcontractors, suppliers, and direct customers.
The role includes maintaining and improving the operational infrastructure, while aiming for excellence in quality, service, and execution.
The AVI Operation Manager maintains constant communication with the companys customers to ensure a high level of service, expectation alignment, and customer satisfaction.
As a central point connecting multiple internal and external stakeholders- employees, customers, subcontractors, and others- the role requires strong interpersonal communication skills and the ability to execute multiple tasks under tight deadlines.
The manager is also responsible for the logistical management of company inventory, supervising the transfer and distribution of goods to service stations.
A key responsibility is driving quality control, process improvement, and cost‑reduction initiatives when working with subcontractors and service stations.
Responsibilities :
Work directly with senior‑level customers
Manage multiple subcontractors across regions
Oversee quality control of RFID AVI installations
Monitor and ensure high service quality standards
Direct management of a field technicians team
Direct management of a remote support center
Analyze data across multiple operational segments
Manage inventory logistics and stock levels
Define goals, monitor KPIs, and ensure ongoing control
Implement clear performance indicators (SLA, quality, profitability)
Manage relationships with large installation centers, automotive importers, and leasing companies
Lead a hybrid team (field technicians + service center staff)
Build processes and implement operational controls