דרושים » שירות לקוחות » Account Manager Team Lead

We seek an Account Executive Team Lead to drive our business growth in the Israeli territory, with a strong focus on expanding Greenfield opportunities while maintaining an exceptional customer experience. In this role, you will lead and mentor the Israeli Account Executive team, taking ownership of team performance and development. You will carry a personal quota while also being accountable for achieving the teams overall sales targets and success.

Work location: hybrid from Tel Aviv.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities:
Lead, coach, and develop a team of Account Executives in the Israeli territory, setting clear targets and driving both individual and team performance.
Run weekly cadences including team syncs, deal reviews, and forecast calls to ensure execution discipline and pipeline visibility.
Own onboarding and ramp plans for new Account Executives to accelerate productivity.
Act as the senior escalation point for complex or strategic deals.
Partner closely with the Israel Sales Director on hiring, performance management, and go-to-market strategy.
Drive new business growth through Greenfield opportunities in the region.
Maintain a high standard of customer experience across all engagements.
Carry a personal quota while ensuring overall team targets are met or exceeded.
Represent us in the market through events, stakeholder engagement, and clear value proposition articulation.
Collaborate cross-functionally with Marketing, Operations, Delivery, and Solutions Architects.
Leverage AI-powered sales tools to improve prospecting, outreach, and pipeline insights.

We seek an Account Executive to drive our business growth in the Israeli territory, focusing on Greenfield accounts while delivering an outstanding customer experience. You will own the full sales cycle, from prospecting to close, and act as a trusted advisor connecting high-growth startups with the DevOps, FinOps, and GenAI expertise they need to scale.

Work location: hybrid from Tel Aviv.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities:
Develop and execute targeted territory plans to achieve or exceed revenue, growth, and margin targets.
Manage all phases of the business development cycle, including proposal negotiations, statements of work (SoWs), and contract finalization.
Prospect new customers and communicate regularly with AWS representatives to co-sell and identify joint opportunities.
Maintain and grow strategic vendor relationships with AWS.
Articulate our value proposition and competitive differentiation to technical and business stakeholders.
Attend industry events and meetups to promote us and educate prospective clients.
Collaborate cross-functionally with Marketing, Operations, Delivery, and Solutions Architects.
Leverage AI-powered sales tools to research prospects, personalize outreach, and derive actionable pipeline insights.
Commit to regular business travel, locally and internationally.

we are a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). Techdin, part of our company, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement
* Proactively engage with customers to improve adoption, retention, and overall value
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
* Coordinate and refer customers to relevant training sessions based on their needs
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
* Handle customer inquiries and provide professional, service-oriented support
* Share insights and feedback from customers with relevant teams (Product / Development / Training)

The Sales and Support teams are responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector. The Global Support team interacts with leading companies and believes that world-class support is critical to customer success. we Support also partners with a global list of customers that are building mission-critical applications on top of our services.

As an Independent Software Vendor (ISV) Sales Representative, you deliver digital transformations through effective engagement with C-level executives, IT leaders, architects, and developers. In this role, you establish Amazon Web Services as the key cloud technology provider across the ISV accounts you manage, promoting the entire product and services portfolio to ISVs.

Come build the future with us!

Key job responsibilities
- Deliver digital transformations through effective engagement with C-level executives, IT leaders, architects, and developers.
- Establish us as the key cloud technology provider across the ISV accounts, promoting our entire product and services portfolio.
- Empower customers to solve challenges while helping them attain both operational and innovation goals.
- Guide customers to become more agile, innovative, and efficient, delivering measurable business outcomes.
- Leverage our industry-leading innovation, functionality, security, and operational expertise to maximize customer benefits.

As a Customer Success Manager (CSM), you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the platform.
This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.
Key Responsibilities:
Ensure customers achieve maximum value and success with platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in UK to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. This is a remote position and will be located in the UK. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

we are looking for a Brand Partnerships Manager .
The Partnership Manager - Domestic will be responsible for successfully executing a media sales role by selling and delivering advertising products and solutions to domestic clients. You will be evaluated against your impact in terms of revenue generation as well as the strategic initiatives you will carry forward towards positioning as a key platform for domestic companies.
Responsibilities:
- Build and manage strong partnerships with key customers, with the goal of developing effective digital strategies, increasing product knowledge and adoption, optimizing client advertising investment and growing their business.
- Develop and maintain C-level relationships, serve as the primary point of contact with customers' marketing teams.
- Initiate business plans to maintain long term growth by understanding clients' business objectives, KPIs and challenges.
- Identify new ad sales opportunities from clients and meet the target according to revenue growth strategies
- Support client performance by supplying data trends and industry insights, develop strategic sales plans, prepare and conduct transformational pitches and sales presentations.
- Be a team player; create and maintain strong relationships with both internal stakeholders in Israel and abroad (e.g., client solutions, creative, marketing, policy, etc.) , and work together towards clients' continuous success.

we are looking for a Client Solutions Manager (Aggregators).
As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing data driven insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing the company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.