דרושים » ניהול ביניים » Customer Care Manager

Were looking for a Lead Product Manager (DAM) with a strong SaaS background and a practical passion for AI. Youll own major parts of our DAM experience and platform, helping customers move faster from content creation to activation, with higher adoption and measurable business impact.

In this role, youll lead end-to-end initiatives across the DAM lifecycle: ingestion, collaboration and approvals, content lifecycle workflow, secure sharing, and external content activation. Youll also collaborate with adjacent teams on metadata/search and integrations where needed.
Responsibilities
Own a significant product area within DAM: define the strategy, roadmap, success metrics, and execution plan - from discovery to GA and adoption.
Translate customer problems and business goals into crisp product bets: PRDs, user journeys, edge cases, phased delivery plans, and clear what good looks like.
Drive customer obsession at scale: lead discovery with design partners, validate problems, run pilots, and turn learnings into roadmap decisions and shipped outcomes.
Partner tightly with Engineering, Design, Data/Analytics, and Technical Writing to deliver high-quality experiences with strong UX, reliability, and performance.
Work cross-functionally with Sales, Solutions, Support, Customer Success, and Marketing to support launches, competitive differentiation, expansion, and adoption - and actively participate in strategic sales cycles (discovery, solution shaping, exec alignment) to help close key deals.
Evaluate and manage third-party/partner capabilities where needed (including white-label components), balancing build vs. buy, cost, time-to-value, and long-term maintainability.
Develop a deep understanding of DAM personas and workflows (creatives, marketers, brand teams, operations, agencies, IT/security), and design for real day-to-day constraints.
Build industry-leading AI agents and agentic experiences that measurably improve customer ROI and reduce content time-to-market (TTM).
Use AI thoughtfully to improve outcomes (e.g., approvals, workflow, activation), with a strong bar for trust, quality, and safety.
Work closely with adjacent product teams to align on shared workflows and platform dependencies - without owning their roadmaps.

We are looking for a Senior Product Manager to own the Customer Support and Sales domain within our proprietary commerce platform, including its integrations with third-party tools and vendors. In this role, you will be the product owner of a critical internal SaaS system used daily with direct impact on revenue protection, customer satisfaction, and operational efficiency.
You will define the product strategy and roadmap for this domain, work closely with Senior Leadership to align on priorities and trade-offs, and partner with Customer Support, Sales, Operations, Finance, R&D, Design, and Data teams to deliver scalable solutions in a fast-moving, ambiguous environment. This is a high-ownership role and the ability to drive change across the organisation.
Roles & responsibilities:
Own the end-to-end product lifecycle for internal Customer Support and Sales tools, from discovery and user research through delivery, launch, adoption, and ongoing optimization
Understand the needs, workflows, and constraints of support and sales teams, and translate business goals such as revenue protection, efficiency, and CX improvement into a clear product strategy and measurable outcomes
Design and deliver solutions that help teams resolve customer issues faster and prevent revenue loss, including proactive cancellation prevention, smarter refund and return flows, and workflow automation
Build sales-enablement capabilities that improve conversion, upsell, and cross-sell effectiveness, and average order value
Lead cross-functional execution and change management by aligning stakeholders across Customer Support, Sales, Operations, Finance, R&D, Design, and Data, and driving adoption of new tools and processes
Evaluate and integrate third-party platforms and vendors, making informed build-vs-buy decisions with a focus on scalability, cost, and long-term maintainability
Identify opportunities to simplify complex workflows, reduce manual effort, and scale operations through better product design, automation, and data
Define success metrics, track business and operational impact, and use data and qualitative feedback to continuously prioritise and improve outcomes, with visibility to senior leadership.

We are looking for a highly skilled Senior Product Manager to join our Product team and lead the Exposure Assessment domain of the platform.

As the Product Manager leading the Exposure Assessment domain, you will work closely with a highly skilled team of engineers, data stakeholders, and security researchers. Together, you will ensure customers can continuously understand, manage, and reduce exposure across their external attack surface.

This role is ideal for experienced Product Managers with experience working on cybersecurity products, who love to collaborate and communicate with external and internal stakeholders, deeply understand the problems they are solving, and make decisions using customer insights and data.

Responsibilities
Own the Exposure Analysis domain end-to-end, including strategy, roadmap, product flows, and execution.
Lead product discovery and problem definition, using methods such as user interviews, stakeholder interviews, competitive research, workflow mapping, and iterative validation.
Define domain success metrics (KPIs), track progress, and make data-informed decisions to drive measurable outcomes.
Work closely with Engineering, Design, Data, and Security Research to define initiatives, prioritize deliverables, and solve day-to-day product challenges.
Build and maintain strong relationships with customers to understand their security programs and workflows, identify pain points and opportunities, validate direction, and support successful adoption of new capabilities.
Translate product direction into clear, actionable requirements, and communicate them effectively to Engineering, Research, Design, and other stakeholders to enable high-quality execution.
Partner with Sales, Marketing, and Customer Success to align on priorities, support key opportunities, communicate upcoming deliveries, and drive go-to-market activities including enablement and launches.

Join Us at the Cutting Edge of Knowledge Management Are you passionate about building products that solve real customer problems and create meaningful business impact? Do you thrive in cross functional environments, working closely with engineering, design, sales, support, and customers to turn complex challenges into simple, elegant solutions? KMS Lighthouse is looking for a highly motivated, detail oriented Technical Product Manager with a strong sense of ownership to lead key parts of our knowledge management platform. In this role, you will drive the strategy and execution for core product areas, including AI powered features, helping our customers deliver better experiences to employees and end users. You will own the full product lifecycle from discovery and research to delivery, iteration, and success measurement.

Responsibilities:

* Define and lead the product roadmap for key areas of the Lighthouse platform, aligning customer needs with business goals
* Drive the development of AI powered capabilities that enhance search, automation, and user experience
* Collaborate with engineering and design to build scalable, reliable, and intuitive products
* Partner with sales, customer success, and support to understand customer challenges and translate them into product solutions
* Conduct user research, customer interviews, and market analysis to identify opportunities and prioritize work
* Write clear, detailed product specifications and user stories that enable teams to deliver with focus and clarity
* Drive cross functional execution from discovery through development, launch, and iteration, ensuring high quality and timely delivery
* Own product success metrics and use data to inform decisions, improvements, and prioritization

Benefits:

* Experience working on knowledge management, productivity tools, or customer service platforms

We're seeking an experienced Senior Product Marketing Manager to evolve and own our investment management, embedded payments, and financial services solutions. In this high-impact role, you'll lead go-to-market strategies and product positioning, working cross-functionally with product, GTM, and financial services teams from pre-sales to customer engagement, upsell, and cross-sell. You'll gain a deep understanding of customer needs, conduct insightful market and competitive research, and translate findings into compelling messaging and effective marketing materials that bridge the gap between software and services.

Key Responsibilities:

Go-to-Market strategy & execution:
Lead end-to-end GTM strategies for new capabilities, platform evolutions, and AI-driven workflows, from early discovery through launch and post-launch optimization.

Drive alignment across Product & GTM teams to ensure focused, timely, and measurable launches.

Product messaging & positioning:
Define and evolve our positioning and messaging at the platform and solution level, across different customer segments and stages.

Translate complex software, workflows, and AI capabilities into clear, compelling value narratives that resonate with buyers and users.

Customer journey & product-led sales:
Own product marketing across the full customer lifecycle: awareness, activation, onboarding, adoption, expansion, and retention.

Strengthen Agoras product-led sales motion by shaping in-product messaging, value moments, onboarding narratives, and upgrade paths, in close partnership with Product and GTM.

Market, customer & competitive insights:
Continuously gather insights from customers, prospects, sales calls, win/loss analysis, and market research.

Track and analyze competitors (including Juniper Square) to sharpen differentiation and inform GTM, sales and product decisions.

Sales & customer enablement:
Create and maintain high-impact enablement assets (decks, battlecards, narratives, case studies) that help teams sell the platform, not just features.

Ensure messaging consistency across all GTM motions.

Create impactful collateral (battlecards, slide decks, case studies) and narratives for the GTM team that highlight our capabilities and benefits.

Packaging, pricing & monetization:
Partner with relevant teams nd pricing evolution, aligning customer value with monetization and expansion opportunities.

Metrics & Optimization: Define success metrics, track performance, and continuously optimize product marketing initiatives based on data and feedback.

We are seeking an experienced Staff Product Manager to join our AI for travel support product team in Tel Aviv. You will play a pivotal role in shaping the future of our platform, driving product strategy, and delivering impactful solutions for our global customers. This is an opportunity to work cross-functionally with engineering, and go-to-market teams, on the most cutting edge AI solutions, leveraging data and customer insights to deliver innovative products in a dynamic, fast-paced environment.
What You'll Do:
Develop, communicate, and execute the product vision and roadmap, ensuring alignment with our companys strategic goals.
Drive product features and enhancements, managing tradeoffs and prioritizing initiatives based on impact and business value.
Engage directly with customers and stakeholders to deeply understand their evolving needs and challenges, translating insights into actionable product requirements.
Collaborate daily with Engineering, Design, and Commercial teams throughout all phases of product development, from ideation to launch.
Leverage qualitative and quantitative data to make informed decisions, especially in ambiguous situations.
Hands on data oriented decision making and insight gathering
Define and track key performance indicators (KPIs) and success metrics, iterating on the product based on data and feedback.
Ensure effective stakeholder management, communicating product updates and priorities clearly across all levels of the organization.

We are looking for a Senior Product Manager to join our Analytics team within the Measurement group. In this role, you will own a core analytics domain used daily by global advertisers to measure, interpret, and optimize their marketing performance. You will work at the intersection of large-scale data, attribution complexity, privacy-driven measurement changes, and AI-powered capabilities - shaping how customers understand and rely on their marketing data.

This is a high-impact, highly visible role with direct influence on customer trust, product strategy, and the evolution of our analytics platform.

What youll do:
Own a core Analytics domain end-to-end - from discovery and strategy definition to execution, launch, and continuous improvement.
Define and drive the roadmap for dashboards, metrics, and data experiences serving enterprise marketing teams.
Balance stability, scalability, and innovation in a complex, data-intensive environment.
Lead initiatives that modernize and consolidate analytics capabilities across multiple attribution sources.
Shape the integration of AI-powered capabilities into analytics experiences, enhancing how customers interpret performance data.
Work closely with R&D (Backend, Frontend, Data Engineering) to build scalable, high-performance analytics products.
Partner with Sales and Customer Success to understand customer needs, support adoption, and strengthen trust in our measurement solutions.
Engage directly with customers to validate product direction and identify opportunities to improve clarity, usability, and performance insights.
Drive prioritization in a high-demand environment with multiple stakeholders and competing initiatives.

We're on the lookout for a Senior Product Manager who's ready to dream big, lead boldly, and make an incredible impact on both our product and the businesses that rely on it.

Speed is table stakes now. AI handles a lot of the execution. What we're hiring for is judgment: the product sense to know what's worth building, the taste to know when something isn't good enough yet, and the conviction to make the call. We're not looking for someone who only manages backlogs and writes specs. We're looking for someone who uses AI as a genuine force multiplier, building prototypes, compressing research cycles, and moving from idea to evidence faster than most teams move from idea to meeting.


As a Product Manager, you will:
Decide what to build, and what not to. You'll set direction on the roadmap with conviction, backed by customer understanding and sharp product instincts.
Play a key role in defining and building a new strategic product, getting in early enough to shape its direction, positioning, and core experience.
Work with R&D, Design, Business, and Customer Experience teams to validate, launch, and iterate.
Build your own prototypes and POCs using AI tools to validate assumptions before engineering cycles begin, reducing waste and increasing the quality of what gets built.
Use AI natively throughout your workflow
Analyze user behavior, performance, and trends, going beyond dashboards to surface non-obvious insights and translate them into product decisions that move the needle.
Gather and integrate insights from customers to guide the product development process and validate key decisions.
Oversee everything from backlog management and feature prioritization to release planning and ongoing iterations, without losing sight of the bigger picture.
Maintain expertise on the latest trends, technologies, and best practices to ensure stays at the forefront of innovation.

As a Product Manager, you will be responsible for leading the development of core product features that enhance our on-chain security solutions. You will own the product lifecycle from vision to execution, ensuring the product aligns with our overall strategy and delivers value to our customers. Youll work closely with R&D, go-to-market teams, and customers, bringing together technical expertise, market insight, and leadership skills to deliver innovative solutions that meet the needs of the rapidly evolving blockchain space.
Your Chain of Impact:
Own the Product Vision and Roadmap: Define and drive the product roadmap in collaboration with leadership and cross-functional teams, ensuring alignment with overall strategic objectives.
End-to-End Feature Ownership: Lead the ideation, development, and launch of key product features, ensuring they are delivered on time and exceed customer expectations.
Cross-Functional Collaboration: Work closely with R&D, engineering, and go-to-market teams to ensure seamless execution of product initiatives, managing trade-offs between customer needs and technical constraints.
Customer Focus: Build and maintain strong relationships with customers to deeply understand their pain points, use cases, and security needs. Leverage this understanding to inform product decisions and prioritize features that deliver the most value.
Data-Driven Decision Making: Analyze market trends, customer feedback, and competitive intelligence to make informed product decisions and identify new opportunities for innovation.
Drive Consensus and Communication: Act as the main point of contact between stakeholders, facilitating clear and effective communication across teams, including R&D, marketing, sales, and support.
Execution and Delivery: Prioritize rigorously, ensure timely delivery of product initiatives, working closely with engineering teams to track progress, manage risks, and communicate updates to stakeholders.
Stay ahead of industry trends, blockchain technologies, and security challenges, positioning as a leader in Web3 trust and security.

We are looking for a peoples person with leadership character, who is business savvy and extremely analytical to join our Product team as a Senior Product Operations Manager.
In this role, you will partner closely with our Product leadership, along with leaders in other functions, to turn complex, cross-functional challenges into clear processes, operating models and scalable growth mechanisms. You will help enable the Product team to move faster with clarity and confidence by building new systems, governance, metrics and execution frameworks that support our award-winning platform. You will be engaged in both strategic planning and hands-on operations, leading critical operating forums and ensuring we execute on our highest priority initiatives.
To be successful in this role, you will have a builder, driver and owner mentality - you are energized by problem-solving, an exceptional collaborator, biased toward action, and an organized thinker. You proactively seek opportunities to drive operational improvements and develop innovative, thoughtful solutions to support your partners.
What youll be doing
Own and evolve our core product operating processes across the product ecosystem; Identify operational friction, inefficiencies and gaps, and proactively drive systemic improvements
Implement tooling, automation and documentation to improve visibility, predictability and scalability of product operations, while enabling AI-ready workflows, data foundations and decision support
Partner closely with Product, R&D, CSM, Ops, GTM and Finance leaders to translate strategy into executable plans, milestones, and measurable outcomes; proactively remove blockers and drive execution
Manage internal initiatives and projects accelerating business growth and strategy, and act as a trusted operator for complex, ambiguous initiatives that span beyond a single product or team
Drive critical operating reviews, including execution check in, customer feedback loops and core prioritization discussions.
Communicate product goals, progress and performance data to stakeholders at all levels, including executive leadership.