דרושים » תוכנה » Technical Account Manager

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers.
You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities:
Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis

we are looking for an Commercial Account Executive to join its growing sales team. Account Executives we are key in understanding customers problems and needs, and enabling them to solve these through our unique technology. They need to be hungry, smart, and humble professionals with proven experience of approaching and navigating complex organizations, and working with both a technical audience and senior executives to deliver on their goals.
Responsibilities:
Work with our sales engineers to plan, prepare, and execute deals in complex and technical sales cycles.
Contact CTO/VP engineering in our target market to build a pipeline.
Deliver clear messaging and communicate the platform's uniqueness and its values.
Manage the business aspects of the entire sales cycle.
Help customers in matching solutions to their business needs.
Know the Observability market well and help customers choose the right solutions for them.

about the job
the company cloud platform team helps customers transform and build what's next for their business - all with technology built in the cloud. our products are developed for security, reliability and scalability, running the Full Stack from infrastructure to applications to devices and hardware. our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. as part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
as a customer engineering (ce) manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. you will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the company cloud portfolio. our company cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage our company's cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to our company cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities
lead a high-impact team of technical architects who serve as the frontline defenders of customer trust. recruit, coach, inspire your team.
demonstrate how our company's security including ai-powered threat detection solves the most daunting cyber challenges. cultivate a group of trusted advisors who move customers from a state of reactive fear to proactive resilience.
collaborate with sales leadership to hit business goals, remove technical blockers.
act as a critical feedback channel, translating boots-on-the-ground customer challenges into actionable insights for our companys product and engineering teams.
serve as the technical our company cloud security during high-stakes negotiations and architectural reviews with cisos and chief technology officers (ctos).

about the job
our company's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. our products need to handle information at massive scale, and extend well beyond web search. we're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data Storage, security, artificial intelligence, Natural Language Processing, UI design and mobile; the list goes on and is growing every day. as a software engineer, you will work on a specific project critical to our company's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. we need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the Full-Stack as we continue to push technology forward.
our team is dedicated to advancing the company security operations (secops) marketplace, a comprehensive platform that offers over 300 integrations with third-party products. these integrations facilitate seamless data ingestion into our company's security orchestration, automation, and response (soar) product, enabling the development of actions, playbooks, and automations to streamline security operations.the marketplace comprises multiple specialized teams, including an infrastructure team focused on building and maintaining the infrastructure and development tools essential for our group's success.in this role, you will be enhancing the efficiency and effectiveness of our security solutions. our company cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage our company's cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to our company cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities
write and TEST product or system development code.
participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.
review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.



Responsibilities:

Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

our software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. our products need to handle information at massive scale, and extend well beyond web search. we're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data Storage, security, artificial intelligence, Natural Language Processing, UI design and mobile; the list goes on and is growing every day. as a software engineer, you will work on a specific project critical to our needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. we need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the Full-Stack as we continue to push technology forward.
the team owns the fundamental architecture and shared services that underpin the entire chronicle security operations, automation, and response (soar) product. our focus is on the "how" of the product, ensuring that every case, investigation, and automated response flow executes on a high-performing engine.our cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage our cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to our cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities
write product or system development code.
lead the design and implementation of scalable backend services that support chronicle soars high-concurrency investigation and agentic response flows.
review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
build and optimize internal tools and ci/cd pipelines to streamline resource orchestration and empower feature teams to deploy with confidence.
drive the adoption of enterprise-grade patterns, ensuring that new features adhere to standards for modularity, performance, and security across the microservices ecosystem.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

our software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. our products need to handle information at massive scale, and extend well beyond web search. we're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data Storage, security, artificial intelligence, Natural Language Processing, UI design and mobile; the list goes on and is growing every day. as a software engineer, you will work on a specific project critical to needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. we need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the Full-Stack as we continue to push technology forward.cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities:
write product or system development code.
participate in or lead design reviews with peers and stakeholders to decide among available technologies.
review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
triage product or system issues and debug, track, and resolve them by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

We're looking for an experienced hands-on Software Engineering Team Lead to lead a highly skilled team of backend and frontend engineers through implementation, delivery, iteration, and build scalable systems that serve our customers.

Responsibilities:

Foster a positive, collaborative culture and grow the teams capabilities.
Lead and mentor engineers to ensure on-time delivery, quality development, productivity, and efficiency by conducting and lead design reviews & code reviews.
Work together with product managers to translate requirements into scalable technical solutions.
Balance refactoring and evolution with steady delivery of new features.
Drive a culture of technical excellence, ownership, and continuous improvement.
Oversee system reliability, monitoring, performance optimization and incident response.

we are hiring a Software Engineer to help revolutionize the world of observability. Using cutting-edge AI-driven technology, we are redefining how organizations monitor, analyze, and optimize their systems-making observability more intelligent, efficient, and accessible than ever before.
As we scale, we seek top talent to push the boundaries of innovation and shape the future of AI-powered observability. If youre passionate about solving complex challenges and building game-changing technology, join us in transforming how the world understands and interacts with data.
Responsibilities:
End-to-end development and ownership of products and features, from design to scalable and predictable production behavior
Solve diverse and complex problems in a high-scale, cloud-native environment
Collaborate with other engineers and product managers to improve product functionality, scalability, and performance
Design, develop, and maintain robust, secure, and efficient software solutions
Ensure high system reliability by implementing best practices in monitoring, observability, and automation
Review code, architecture, and data to identify and troubleshoot technical and performance issues
Work with AI/ML teams to integrate AI capabilities, including model monitoring, evaluation, and fine-tuning