Were looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments.
In this critical role, youll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation.
Youll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment
What Youll Actually Be Doing:
Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
Administer, configure, and continuously improve D365 CRM and the Power Platform suite
Lead architecture, governance, and release management for environments, CI/CD, and ALM
Provide technical support and training to users across the company
Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
Champion data accuracy and oversee documentation, data uploads, and reports
Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
Evaluate and implement changes via configuration/customization based on evolving business needs

This is not just a managerial role- its a chance to lead a high-impact team building core products at scale. As Engineering Manager, youll be a technical leader, a team builder, and a strategic partner.
Youll guide your team to deliver performance, scalable, and secure software solutions, while shaping culture, structure, and product direction. From technical design to org design, youll have a direct influence on how we work ad what we build.
Youll work closely with Product, Architecture, and cross-functional teams to turn ambitious ideas into clean, production-ready code - while creating an environment where engineers grow, thrive, and do their best work.
What Youll Actually Be Doing:
Be both a highly technical contributor and an effective people leader
Hold your own in technical discussion, be a subject matter expert in a product domain, and have strategic influence Lead team(s) that deliver on multiple projects of increasing dependencies in an ambiguous or high-impact area
Work with your team and cross functional partners to define and influence strategy
Drive roadmap creation and execution
Collaborate with various functions, drive engineering initiatives and have an impact at an organizational level
Mentor, coach, and grow your direct reports - championing career development and engagement
Own recruitment, onboarding, and performance management for your team
Influence engineering-wide culture, org design, and cross-functional collaboration