Were looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments.
In this critical role, youll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation.
Youll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment
What Youll Actually Be Doing:
Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
Administer, configure, and continuously improve D365 CRM and the Power Platform suite
Lead architecture, governance, and release management for environments, CI/CD, and ALM
Provide technical support and training to users across the company
Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
Champion data accuracy and oversee documentation, data uploads, and reports
Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
Evaluate and implement changes via configuration/customization based on evolving business needs
Requirements: 10+ years of experience in enterprise software design and administration / architecture
5-7 years of direct experience with Microsoft Dynamics 365 CRM, Power Platform, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams
Strong project management and stakeholder engagement skills
Hands-on experience with Visual Studio, Git, C#/.NET, SQL, and the Microsoft developer ecosystem
Proficiency in administering CRM systems, managing business flows, security roles, and model-driven apps
Availability to work primarily US hours (NY Time Zone) - capable of working in a largely asynchronous environment
Experience with modern tooling including TypeScript, Liquid, Azure DevOps YAML pipelines, CI/CD test automation, telemetry, and monitoring
Familiarity with DevOps, Agile, and SDLC best practices
Experience in the banking/fintech domain, portal implementations, and data governance - A bonus
Power BI, Visio, Excel, basic SQL, and relevant Microsoft certifications - A bonus
This position is open to all candidates.