We are seeking a Jira-oriented Program Manager to lead high-impact, cross-functional initiatives across Product, Engineering, and Operations. This role is ideal for someone who thrives on bringing structure to complexity- documenting processes, facilitating collaboration, and creating clear visibility through dashboards and reports.
As a Program Manager, you will own the end-to-end lifecycle of strategic programs, orchestrate multi-team execution, and continuously introduce creative tracking and monitoring methods to ensure transparency, efficiency, and measurable impact.
Key Responsibilities:
Program Leadership: Own the planning and execution of complex cross-functional initiatives, ensuring delivery on time and within scope.
Jira-Driven Tracking:
Build and maintain Jira dashboards, filters, and reports to track progress, risks, and KPIs.
Ensure program visibility through creative monitoring solutions and automated reporting.
Process Documentation & Improvement:
Define, document, and refine program management processes for repeatability and scalability.
Identify areas for workflow optimization and implement best practices.
Facilitation & Alignment:
Lead and facilitate program-related meetings, sprint retrospective, and cross-functional syncs.
Drive alignment between Product, R&D, design, tech writing and support teams to resolve dependencies and remove blockers.
Risk & Issue Management: Identify risks early, develop mitigation plans, and ensure rapid resolution of issues.
Communication & Reporting: Provide clear and concise updates to leadership and stakeholders through dashboards, status reports, and presentations.
Requirements: 3-6 years of experience in Program Management, Project Management, or Operations in a SaaS or tech environment.
Jira expertise is essential:
Skilled at creating dashboards, custom filters, and reporting views.
Experience managing tasks, dependencies, and KPIs through Jira.
Proven ability to document processes and improve workflows across multiple teams.
Strong facilitation skills-able to lead meetings, manage discussions, and align stakeholders effectively.
Excellent communication, organizational, and problem-solving skills with attention to detail.
Experience managing complex, cross-functional programs with multiple stakeholders.
Preferred Qualifications:
Experience in SaaS, observability, or DevOps/SRE environments (advantage).
Familiarity with Agile methodologies and KPI/OKR-driven program execution.
Proven experience designing and improving scalable processes across teams (EazyBI experience is an advantage).
Strong Jira expertise (must-have).
Hands-on, proactive approach.
This position is open to all candidates.