דרושים » הנדסה » Implementation Engineer

we are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Your Impact:

Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

Were looking for a highly skilled Web Solutions Engineer-someone who lives and breathes the web, thrives on solving complex puzzles, and enjoys navigating the intricacies of modern browsers, networks, and hybrid environments.
In this role, you will become the expert behind BioCatchs Web SDK integrations for enterprise customers worldwide. You will troubleshoot and resolve technical challenges across browsers, WebViews, and customer environments; enable seamless integrations; and partner with both internal and external engineering teams to ensure high-quality deployments.
If you enjoy diving deep into the why behind system behavior and have a passion for making complex things simple, this role is for you.
What Youll Do:
Lead Web SDK integrations for global enterprise customers, primarily in the banking and financial sectors.
Investigate and resolve advanced web issues including CORS, cookies, storage, CSP, CDN failures, ad blockers, redirects, caching, and hybrid/WebView behaviors.
Support Solution Engineers, R&D, and BioCatch customers, by providing high-level technical expertise, root cause analysis, guidance on complex edge cases, and ensure successful deployments
Manage SDK configurations and version upgrades, including bootstrapping, NPM delivery, session continuity, and environment tuning.
Create and maintain technical guides, best practices, and internal training to empower SE teams across regions.
Ensure integrations are secure, resilient, and optimized across browsers, devices, and customer environments.

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

We are seeking a highly skilled Angular Developer to join our team and contribute to critical initiatives at the core of our platform. The ideal candidate will demonstrate strong analytical and problem-solving capabilities, a proactive work ethic, and the ability to take full ownership of assignments from inception to completion.
This position requires the capacity to perform effectively in a dynamic environment, manage multiple projects simultaneously, and collaborate closely with cross-functional teams. Excellent communication skills, attention to detail, and the ability to prioritize tasks and meet deadlines are essential.
We value individuals who maintain a balance between indepenent performance and effective team collaboration while continuously identifying opportunities to enhance processes and outcomes. In this role, you will be expected to foster a positive and productive team culture, share your professional expertise, and remain abreast of emerging technologies and industry best practices.
What will you actually be doing?
Design and implement complex frontend features for our content creation and management platform, ensuring scalability, performance, and maintainability.
Own features end-to-end - from technical design and architecture decisions through implementation, code review, testing, and production deployment.
Collaborate with product managers, designers, and backend engineers to translate requirements into technical solutions and deliver high-quality features.
Drive technical excellence by establishing coding standards, conducting thorough code reviews, and mentoring team members on best practices.
Monitor production systems using observability tools, proactively identify performance bottlenecks, and implement solutions to improve reliability and user experience.
Lead initiatives to reduce technical debt and modernize the codebase while maintaining backward compatibility and system stability.
Champion quality through comprehensive testing strategies including unit, integration, and e2e tests, ensuring high coverage and confidence in releases

Were looking for a Support Operations & Automation Engineer to help us supercharge operational efficiency across our Support organization and support technology landscape. This role will focus on building, maintaining, and optimizing automations, integrations, and workflows that connect our Support tools - driving scale, efficiency, data quality, and operational excellence.
This is a hands-on, high-impact position for someone who thrives on solving complex system challenges with automation, owns end-to-end delivery, and loves creating seamless experiences between tools.
Key Responsibilities:
Build and maintain automations and integrations across systems like Zendesk, Thena (Slack Support), PagerDuty, Fin by Intercom, Gong, CRM systems, and other productivity tools.
Design AI-driven workflows for knowledge management (case summarization, tagging, suggested responses, content gap detection).
Implement low-code and code-based integrations (Zapier, n8n, APIs/webhooks).
Manage and optimize Support on-call operations, schedules, escalations, and coverage.
Partner with Support, Operations, IT, and Engineering to identify automation opportunities that reduce manual work and improve routing, triage, and KB enablement.
Ensure data consistency, integrity, and synchronization across systems.
Build monitoring and alerting for automation failures, especially in routing, escalation, and on-call flows.
Own end-to-end delivery of Support-stack automations: gather requirements, design, implement, and maintain scalable workflows and integrations.
Partner with Support, Engineering, Product, Operations, Data, and Security to identify inefficiencies, improve routing/triage and data flow, and ensure governance and standards compliance
Collaborates With:
Support leadership, Technical Success, Engineering, Product, Operations, IT, Data, and Security teams.

Were looking for an exceptional Digital Adoption Solutions Engineer to help take internal digital adoption projects to the next level. As a Solutions Engineer, youll help bring our products to life by focusing on delivering high-quality technical implementations according to pre-defined business objectives and designing user experiences.
The Solutions Engineer will be an integral part of the DAP CoE and will be responsible for high-visibility internal projects, spanning all company departments and giving exposure to many different roles and functions within and beyond.
The Center of Excellence (CoE) leads internal cross-departmental digital adoption, operational excellence projects and continuous improvements through digital transformation, software implementation and process design, from initiation to implementation, promoting continuous improvements in mindset and culture.
Within this framework, the DAP function (Digital Adoption Platform) is specifically tasked with implementing our own software internally on SAP systems, to support Digital Transformation and Change Management in a way that helps drive our employees work more efficiently and effectively.

Are you ready to start an exciting career path in high-tech and become an expert on all products and features?

What will you actually be doing?
Collaborate globally on a daily basis with our internal Ops teams (Sales, Marketing, CSG, HR, Finance etc) to understand their business needs and provide based solutions to their problems.
Build DAP solutions addressing both Operational and strategic requirements as well as the talk track around KPIs and Value Realisation. You will take a business process and provide both a solution and suggestions for further improvements, making sure you help each team achieve their departmental Big Rocks.
Collaborate with Support, our Product and R&D teams to provide feedback on existing features, testing and providing feedback on new ones as well as maintain both our Production and Test environments to always be stakeholder ready.
Deliver DAP focused case studies, references, and showcase SAP and implementation relationships to show the value of solutions externally.
Participate in Community-led and Marketing-led webinars to show How does on SAP and support thought leadership on the subject.
Report on departmental DAP status for circulation to TechOps and ELT.
Continuously identify opportunities for improvement to refine our solutions and generate meaningful practices with attention to measurements and detail.
Maintain/Support existing business solutions and processes through environment changes or process changes.
Adapt in an ever-changing environment to generate a meaningful impact across multiple business units.

Required Customer Support Engineer
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.