We're looking for a Customer Success Manager for our Sales Intelligence clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the company platform to optimize their sales strategies.
This role will report to the Team Manager, Sales Intelligence Customer Success, TLV.
Why is this role so important at our company?
The CSM's ability to create relationships with the clients and help them extract real business value, using the company platform, is essential to keeping clients engaged with our company for years.
The CSM is on the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Customer Success team means your daily responsibilities may include:
Manage a high-volume, scaled portfolio of 80100 customers across multiple industries and lifecycle stages
Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Prioritize accounts using data-driven health indicators, intent signals, and segmentation models to focus effort where it drives the most impact
Share best practices and insights on lead generation, routing, and qualification processes with customers
Execute one-to-many programs email campaigns, webinars, office hours, and scalable enablement plays to drive product adoption at scale
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Manage product implementation and monitor usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Continuously develop repeatable resources (e.g. templates, guides, recorded trainings, in-product guidance) that improve adoption without requiring manual 1:1 intervention
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates.
Requirements: 2+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment, managing a large and diverse book of business
Experience managing a large portfolio of customers (80100+ accounts)
Strong process-oriented mindset expert at driving efficiency, prioritization frameworks, and structured lifecycle execution
Strong technical aptitude- able to confidently lead complex technical conversations and collaborate with product and data teams
Ability to multitask and switch between different activities with customers that are on different stages of their lifecycle
Strong skills at building trust and providing value in a short period of time
Proven ability to lead one-to-many communication formats (webinars, nurture campaigns, community, enablement content)
Hands-on experience with Sales technology (Salesforce, HubSpot, Salesloft, Outreach, etc.)
Strong technical aptitude able to confidently lead complex technical conversations and collaborate with product and data teams
Solid understanding of B2B sales cycles, procurement, and commercial negotiation processes
Exceptional negotiation skills with a value-led and consultative approach
Analytical mindset able to translate data into clear narratives, strategic insights, and business outcomes
Outstanding communication skills (written and verbal) with the ability to engage and influence executive-level stakeholders.
This position is open to all candidates.