דרושים » שירות לקוחות » Customer Success Lead

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of our company. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how our company fits into broader business goals will be key to your success. This will be the second CSM in the European region - so you will have a strategic impact on success of growth.

Being a worker is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 2535 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

Were looking for a Head of Customer Success Management to own the end-to-end customer journey and ensure our clients achieve maximum value from our platform. This role will lead the team responsible for onboarding, adoption, retention, and growth across our customer base. The person in this role will act as both a strategic advisor to clients and the voice of the customer internallypartnering with Product, Sales, and Data Analytics to drive alignment and translate client needs into impactful initiatives.

What you'll do:

Lead and mentor a team that manages client relationships and ensures successful outcomes.
Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
Act as a senior sponsor for key accounts, building trust and influence at senior levels.
Lead some of strategic projects hands-on.
Own metrics for customer retention, expansion, and satisfaction.
Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.

Our Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from our platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities:
Own the customer relationship serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization ensure clients are maximizing adoption of our platform and achieving measurable ROI.
Executive engagement build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

We are a global leader in hybrid cloud security. We bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. Our Customer Onboarding Managers (COM) are the face of us to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the Cyber platform quickly and effectively, setting them up for long-term success.
Responsibilities:
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS. solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on our products and best practices, drive the onboarding to deliver fast time to value.
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.

Responsibilities (or what youll be doing):

You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.

Help customers succeed and provide support both on the technical level and on the business side.

Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

We are looking for a Account Manager.
As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects
Responsibilities:
Proactively initiate activities to generate value for our customers and increase engagement.
Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.
Keep records of customer interactions and provide quarterly projections,
maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.
Build a pipeline of customers within selected verticals.
Leverage Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.
Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

About Tailor Brands We are Tailor Brands , a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine , which creates a personalized plan for every new business and simplifies the entire journey — from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey. Why this role matters Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. We’re looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change. You’ll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What you’ll do
* Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
* Manage team performance, ensuring they meet Tailor Brands' quality and efficiency.
* Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
* Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
* Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
* Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
* Manage escalations, providing expert problem-solving and guidance to the team.

We are looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of our product for our customers. As a CSM, youll be the trusted advisor and main point of contact for finance professionals - from mid-level managers to C-suite executives - helping them unlock the full potential of CONNECT. This is a fantastic opportunity to apply your FP&A knowledge in a tech-forward environment, drive high-impact engagements, and join a growing team with lots of room for professional growth.
What You'll Do:
Leverage our product to deliver clients impactful, real-time reporting solutions across Excel, ERP, CRM, and HRIS systems. Seamlessly access and integrate data from multiple sources-directly within Excel.
Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.
Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.