דרושים » מחשבים ורשתות » Customer Support Specialist - Student Position

Required NOC - Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

Were seeking ambitious students, with 3 semesters (not including summer semesters) left in their studies, who want to hit the ground running. This is a unique opportunity to jumpstart your career in high-tech at one of the most successful and thriving companies in Israel.
As a student, you are part of a team that is dedicated to effectively communicating with our clients. You are responsible for ensuring that they are utilizing the app in the best way possible and helping them solve day-to-day problems while enhancing customer satisfaction. During your day-to-day, you will take on client's calls, review incoming tickets and prioritize effectively to ensure clients get the very best service.
Moreover, you will be in touch with our product teams, R&D department, customer success department, and sales teams as we believe you can help us better understand our clients needs and improve the product as a result.

Responsibilities
You are the face of the company so you will need to quickly and effectively assess customers needs
You are a customer consultant regardless of industry or location and you should know their business inside and out
Deliver a fast response while maintaining high customer satisfaction
Provide live feedback to the customer success team
Gather data and information from our clients to improve the product

Storage Service (S3) and Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization, youll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

AnnapurnaLabs as part of AWS, is looking for talented engineers to help us develop the semiconductor platform which is based on revolutionary architecture.
Take part in the development of cutting edge products within disruptive system architecture. Youll have the opportunity to work on the technologies that power the worlds largest Cloud provider, within a dynamic, open, and fast-paced environment. Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world.

Become part of the group which is responsible for building software components essential for networking and storage functionality in the biggest cloud in the world (AWS). Learn and influence how the cloud works "behind the curtain" today and be part of the innovation that defines how it will look tomorrow - make if more secure, faster and robust. This challenging and interesting job will allow you to contribute into different domains which include embedded development, host stacks and internal services. Get involved in using of cutting edge technologies in both kernel and userspace. Being part of Annapurna's SW group will help to establish connections with many other AWS groups and contribute on a company wide scale.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS?
Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
Early Career Talent
When you join Web Services as a student or recent graduate, youll have the chance for your voice to be heard and amplified. Thats because our teams are looking to learn as much from you as youll learn

Research happens at our company everyday, on many different embedded teams throughout the company. Our research reaches the user through both services and products such as Search, Maps, our company Assistant, our company Translate, our companyCloud, and our computing, storage, and networking infrastructure. To achieve this, were working on projects that utilize the latest technologies that push th e boundaries of what is possible. At our company, research-focused engineering interns are embedded throughout the company, contributing to the setup of large-scale tests and deploying promising ideas quickly and broadly. Ideas may come from internal projects as well as from collaborations with research programs at partner universities and technical institutes all over the world. From creating experiments and prototyping implementations to designing architectures, research-focused engineering interns work on real-world problems including artificial intelligence, data mining, natural language processing, hardware and software performance analysis, improving compilers for mobile platforms, as well as core search and more.
our company Research addresses challenges that define the technology of today and tomorrow. From conducting fundamental research to influencing product development, our research teams have the opportunity to impact technology used by billions of people every day.
Our teams aspire to make discoveries that impact everyone, and core to our approach is sharing our research and tools to fuel progress in the field -- we publish regularly in academic journals, release projects as open source, and apply research to our company products.
Responsibilities
Participate in research to develop solutions for real-world, large-scale problems.
Research, conceive, and develop software applications to extend and improve on our company's product offering.
Contribute to a wide variety of projects utilizing natural language processing, artificial intelligence, data compression, machine learning, and search technologies.

We are looking for a high performing B.Sc. Or B.A. Student in Computer Science or Mathematics to join our R&D team to help develop our Fully Homomorphic Encryption (FHE) accelerator framework.

Roles and responsibilities:
Keep up to date with cryptographic and algorithmic advances in the field, and implement them in our framework.
Work with Architechture, Hardware, Verification, and DevOps teams to develop tooling and infrastructure.