Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

Company Overview
Join us, a global leader in hybrid cloud security. Our innovative approach leverages the attackers perspective to identify and remediate critical attack paths across both on-premises and multi-cloud environments. The platform empowers companies to quickly prioritize and mitigate cyber risks affecting their business-sensitive systems.
Job Description We are looking for a motivated and talented Security Research Intern (Student Position) to join our research team. As an intern, you will gain hands-on experience working alongside leading security researchers, investigating vulnerabilities, attack techniques, and cutting-edge threats in modern cloud and hybrid environments. This is a unique opportunity to contribute to meaningful projects while developing both technical and professional skills in the world of cybersecurity research.
Key Responsibilities
* Support research initiatives by conducting analysis on vulnerabilities, exploits, and attack vectors.
* Assist in investigating operating system, application, and cloud security weaknesses.
* Document findings and collaborate with senior researchers and software engineers.
* Contribute to development of research-related automation and tools.
* Stay updated with emerging industry security trends and technologies.
* Take on essential operational tasks such as lab maintenance, environment setup, and ensuring that research infrastructure runs smoothly.