דרושים » מערכות מידע » salesforce Technical Support Specialist

We are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. We are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why youll love working with us? We are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as our employee, youll be presented with long term career opportunities, globally.
Who is the ideal candidate? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position We are looking for a dedicated, motivated and experienced salesforce Business Analyst & Senior Admin to join our team. You will play a key role in managing, optimizing, and advancing our salesforce platform to support our dynamic business needs. Youll lead end-to-end projects, drive operational efficiency through process improvements and automations, and collaborate with cross-functional stakeholders in a global, fast-paced environment. This is a hands-on role combining deep salesforce administration, process analysis, and project management, offering the opportunity to make a meaningful impact and contribute to key business processes. What Youll Be Responsible For
* Lead salesforce projects end-to-end: from requirement gathering, through design and implementation, to training and communication.
* Design, implement, and maintain business processes using salesforce Sales Cloud and additional tools.
* Provide technical solutions and ongoing support for salesforce users and business teams.
* Drive platform improvements, automations, and integrations based on company needs and strategy.
* Collaborate with executive leaders and internal stakeholders to define business requirements and translate them into system solutions.
* Perform system testing, Quality Assurance, and documentation for all new developments and changes.
* Stay up to date with new salesforce features, best practices, and ecosystem tools to continuously improve org efficiency and user productivity.
* Analyze business needs and identify opportunities for growth and operational improvements.

Our mission is to liberate organizations by putting AI to work for them and their people. Our vision is to be a leading, innovative AI Service Management platform for organizations, transforming Employee Experience and productivity. At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally. Were looking for a Senior salesforce Applications Specialist to join our team and help drive growth by owning and optimizing the systems and applications that power our Revenue Operations. This is a hybrid, individual contributor role, open to candidates based in Israel or Canada (4 days per week in-office, 1 day remote). As a Senior salesforce Applications Specialist, you will lead the design, implementation, and ongoing optimization of the applications and automations supporting our Marketing, Sales, Customer Success, and Finance teams. You will also champion our use of Agentforce and other AI tools to streamline processes, enhance data quality, and improve decision-making across the revenue lifecycle. Key Responsibilities Cross-Team Alignment: Collaborate with Marketing, Sales, Customer Success, and Finance to align systems and data around unified go-to-market processes and goals Process Optimization: Analyze and refine workflows for lead routing, pipeline management, sales forecasting, and customer lifecycle management AI Integration & Enablement: Create and maintain AI agents using Agentforce to automate repetitive tasks, deliver insights, and accelerate execution Systems Ownership: Manage and configure key business tools ( CRM, MAP, CS platforms, etc.) to meet evolving needs and drive performance Tool Evaluation & Implementation: Partner in selecting and rolling out new systems or features that enhance GTM efficiency and data flow Integration Management: Oversee integrations across platforms to ensure seamless data movement and process automation data Quality & Governance: Maintain high data integrity across systems, establish best practices, and ensure clean, actionable information Analytics & Reporting: Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making Documentation & Training: Provide documentation and enablement to ensure end users can confidently navigate systems and workflows Project Execution: Lead system and process initiatives end-to-end, ensuring timely, effective delivery with strong cross-functional collaboration

Who We Are Incredibuild empowers developers to radically accelerate their work by shortening build times, enabling more iterations and faster product releases. Thousands of customers, including world-leading brands, trust our platform to streamline and accelerate everything from compilation to release automation - generating significant resource savings and reducing time-to-market. We’ve helped over 200,000 developers at leading companies like Microsoft, Samsung, Nintendo, Amazon, and many others develop some of the most successful software across industries such as gaming, financial services, embedded systems, and more. What You’ll Do As a Business Application Analyst, you will play a key role in leading and implementing core business processes at Incredibuild. You’ll act as a strategic partner to the business - understanding the bigger picture, identifying opportunities for improvement, and driving complex end-to-end solutions that make a real impact. Your responsibilities will include:
* Designing and implementing business processes based on Salesforce (Sales Cloud, Service Cloud, CPQ) and connected applications such as Gong, HubSpot, NetSuite, LeanData, Planhat, and other GTM and CS tools supporting the business.
* Managing Salesforce projects from start to finish through all lifecycle phases.
* Translating business needs from different departments (Finance, CS, Sales, HR, Product, Marketing, etc.) into scalable technical solutions and maintaining accurate process documentation.
* Managing integrations, implementations, and maintenance of applications supporting business operations using iPaaS tools like Workato.
* Continuously improving existing processes to increase efficiency and user adoption.
* Supporting users in their daily activities, including troubleshooting and data maintenance.