we are looking for an IT Support Specialist to join our ServiceDesk team. You will be responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper support mechanism and solution.
Managing and documenting support activities, tasks, and existing solutions in the support system
Onboarding and offboarding employees, ensuring smooth transitions and access to necessary IT resources
Managing and supporting internal organizational systems
Installing new laptops and desktops
authentication and access systems, shared folders, and supporting various internal systems
Assisting with technical troubleshooting of network and hardware issues
Strong ability to document, develop, and implement IT policies and procedures
Collaborate with internal IT teams to resolve complex issues
***The employment will be via a third party company***.
Requirements: 3-5 years of experience as a Help Desk Specialist
Ability to work collaboratively in a team environment and manage multiple assignments
Experience with service desk operations and IT asset management platforms
Proficiency in troubleshooting and maintaining Windows and Linux operating systems
Proven experience with Active Directory, Entra ID & MDM solutions
Experience administrating Microsoft 365 applications such as: Exchange, SharePoint & Teams
Ability to diagnose and resolve technical issues related to multimedia and printers equipment
Proficiency in English.
This position is open to all candidates.