דרושים » מחשבים ורשתות » IT HelpDesk Specialist

Are you ready for your next professional challenge in the high-tech world?

We are seeking an experienced and motivated IT Help Desk Specialist to join our global IT team. In this role, youll support over 400 employees, manage help desk tickets in a fast-paced environment, and contribute to the stability and efficiency of our internal IT operations.

If you're a tech-savvy professional with a passion for service, thrive in a hybrid Windows/Mac environment, and want to work with cutting-edge technologies in a dynamic, people-first companythis opportunity is for you.

Responsibilities:
Provide hands-on technical support for hardware, software, systems, and services across the organization.
Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
Troubleshoot and resolve issues in Windows and macOS environments.
Manage user accounts and permissions in Microsoft Azure Active Directory.
Set up and onboard new employees, including hardware provisioning and system access.
Maintain IT asset inventory and ensure hardware/software is up to date.
Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
Escalate complex technical issues and follow through until resolution.
Document technical procedures, solutions, and user interactions.
Deliver excellent customer service and maintain a high level of user satisfaction.
Be available for on-call support approximately once every three weeks, as part of the teams shared responsibility for critical issues.

We are growing and are looking for future Axonians who value personal and career growth, team-work, and winning!
As a Senior IT Systems Engineer, you will be a technical leader responsible for designing, implementing, and managing our identity platform and corporate SaaS applications. In this position, you will partner with business users and other technology teams to support, grow, and implement Corporate IT systems and infrastructure, including products such as Okta, Google Workspace, Atlassian Product Suite, Zendesk, Slack, Zoom, and other industry-leading products. You will play a pivotal role in ensuring the security and compliance of our systems while delivering a seamless user experience.
The IT Systems Engineering team is responsible for enabling efficient and compliant operations. We focus on delivering and managing critical SaaS applications, endpoint compliance, network administration, and identity and access management (IAM) solutions to support our global workforce.
Manage and optimize wireless networking environments, with a focus on Cisco Meraki and Fortinet solutions, including access point deployment, configuration, monitoring, and troubleshooting.
Serve as a subject matter expert for network architecture, maintaining documentation and standards across corporate locations.
Administer and maintain Microsoft Intune for Windows device lifecycle management, including configuration profiles, compliance policies, app deployments, and conditional access.
Perform advanced Windows OS troubleshooting, including deep-dive analysis of system logs, driver conflicts, group policy issues, and application compatibility challenges.
Manage the administration, day-to-day operations, and troubleshooting of SaaS applications, endpoint management, and identity processes
Develop and maintain automation processes related to identity lifecycle, application configuration, and data management.
Collaborate with key business stakeholders to ensure alignment with business requirements.
Troubleshoot and reference the 3rd party vendor support documentation on API integrations
Manage the configuration of new SaaS systems in Okta to streamline the delivery of services to the user community
Lead incident response and problem resolution for various applications
Partner with Security & Cyber Security Assurance to enforce strict cross platform security and audit controls.

Were looking for a hands-on, solution-oriented IT Operations Specialist to join our global IT team. This role is perfect for someone who combines strong IT foundations with a can-do attitude, enjoys working closely with business units like Product and R&D, and thrives on owning and executing internal tech projects from start to finish.

This is a high-impact role where youll work at the heart of our operations, ensuring systems run smoothly, tools are optimized, and employees have the tech support they need to succeed.

What Youll Do:
Act as the go-to internal IT partner, supporting employees across departments and geographies
Support IT-related projects: automation, new tools rollout, process improvement.
Lead and coordinate onboarding/offboarding processes and internal IT-related projects.
Support and maintain tools like Google Workspace, Zoom, Okta, Jamf, Intune, and other SaaS platforms.
Collaborate with teams like Product, R&D, and Operations to understand tech needs and deliver innovative solutions.
Manage SAML SSO, identity and access permissions, endpoint security, and device configurations.
⁠Help maintain and optimize SaaS management and licenses.
Identify opportunities to automate IT workflows and improve internal processes.
Ensure a secure, reliable, and scalable internal IT environment.

We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning
As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.
The IT Support team is the backbone, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.
As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.
We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.
This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.

Were looking for a hands-on, service-minded IT Specialist to support our growing global team. Youll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

In this role you will
Be the first point of contact for IT support requests (help desk) across the company.
Onboard and offboard employees: accounts, permissions, devices.
Purchase, configure, and maintain laptops and other hardware.
Manage network infrastructure (Wi-Fi, VPN, AV, access control).
Troubleshoot hardware, software, and connectivity issues.
Support system integrations and implementations

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities:
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Engineering Team We’re a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practical—no overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, you’ll fit right in.
On your day to day We are looking for a skilled IT Specialist to maintain and enhance our company’s IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments. In this role, you will provide IT support, training, and orientation to assist new employees with their setup and ensure ongoing guidance as needed. You will troubleshoot and repair IT equipment and network issues to minimize downtime, while also configuring and maintaining infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more. You will own the onboarding and off-boarding procedures, collaborate closely with the security team to implement and maintain IT-level security solutions and best practices, and drive innovation by developing automation scripts and tools to streamline processes and improve efficiency.
What Will Make You Stand Out?
* Minimum 3 years of experience in an IT support role in a technical environment.
* Proficiency in managing and troubleshooting macOS and Windows environments.
* Good understanding of Workflow Automation and scripting experience.
* Practical experience with Google Workspace or equivalent
* Strong technical troubleshooting and problem-solving skills are essential.
* Critical thinker
* Ability to work independently and in a team environment
* Excellent written and verbal Communication in Hebrew and English
Bottom line? If you wanna take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.

We are growing and are looking for a Senior IT Systems Administrator
who value personal and career growth, team-work, and winning!
The IT team is responsible for enabling efficient and compliant operations across Axonius. We focus on delivering and managing critical SaaS applications and infrastructure to support our global workforce.
As a Senior IT Systems Administrator, you will be a technical leader within our IT team. You will be responsible for providing advanced technical support, mentoring junior team members, and driving process improvements. Your expertise will be instrumental in ensuring the highest level of support and customer satisfaction. As a Senior IT Systems Administrator, you will play a key role in implementing and maintaining secure and scalable IT solutions.
Key Responsibilities:
Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases.
Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly.
Lead the design and implementation of SaaS applications into our IDP (Okta).
Ensure optimal performance, security, and compliance of SaaS applications, endpoints, and infrastructure (Google Workspace, Zoom, Slack, JAMF, Intune, etc).
Assume a leadership role in mentoring and coaching junior admin and support engineers.
Develop and implement automation processes to streamline IT operations.
Conduct root cause analysis and troubleshoot complex technical issues.
Stay up-to-date on emerging technologies and industry best practices.
Participate in an on-call rotation to provide essential after-hours technical support.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

We are seeking a self‑driven and hands‑on IT Administrator to join our dynamic team. You will be the single point of contact for everything IT-owning, our SaaS stack, endpoints, office networks, security, and employee support for an innovative company whose handheld metabolic breathalyzer and app help people improve their wellness and lifestyle. This is a high‑impact, end‑to‑end role for someone who enjoys both strategic planning and rolling up their sleeves to keep things running smoothly.
Responsibilities:
Own entire IT infrastructure, SaaS, endpoints, office networks, security, A/V-ensuring reliability, scalability, and cost‑effectiveness
Lead IT projects - migrations, rollouts, audits, delivering on time with minimal downtime and clear communication to stakeholders
Deliver responsive day‑to‑day support to on‑site and remote employees, handling onboarding, off‑boarding, and hardware lifecycle management
Administer and optimize Google Workspace tenants, including identity, access, and SSO integrations
Deploy, secure, and monitor macOS devices with Kandji MDM and Windows devices with ManageEngine Endpoint Central
Protect endpoints with ESET Antivirus, enforce patch management, and drive continuous security hardening in line with ISO 27001/GDPR practices
Operate and maintain hybrid‑meeting environments using Zoom Rooms and Neat Pulse, guaranteeing seamless global collaboration
Manage network gear (firewalls, switches, Wi‑Fi, VPN) and troubleshoot connectivity across office and remote setups
Own vendor relationships and procurement, negotiate contracts, and keep accurate asset inventories and runbooks
Track, report, and continuously improve key IT metrics, escalating risks and proposing forward‑looking solutions.