As the Program Manager, you will lead the full execution, scaling, and day to day operations of the Credit Program alongside other strategic commercial programs, working closely with global teams to ensure alignment and impact.
You will be expected to stay attuned to industry dynamics, emerging partner needs, and the evolving priorities within the company`s ecosystem. Leveraging these insights, you will help shape and execute commercial programs that support business goals, strengthen strategic partnerships, and open new paths for mutual growth.
This role partners cross functionally with Sales, Partnerships, Legal, Marketing, L&D, Finance, and RevOps to ensure seamless delivery and continuous improvement. You will also serve as the go to person for Partner Development Managers, Account Executives, and when needed, external partners seeking commercial or strategic guidance. It is an ideal fit for someone who thrives at the intersection of market insight, business strategy, and operational execution.
What you'll do:
Lead the launch, management, and scaling of the Credit Program across regions, partners, and internal teams. Foster similar and new programs on a later stage.
Act as the primary point of contact for our PDMs on all Program matters.
Take a key role onboarding new partners to the program.
Collaborate with Sales, Legal, Finance, RevOps, and Partner stakeholders to define and execute program processes including eligibility, contracting, billing, and approvals.
Build and refine workflows for eligibility, opportunity lifecycle, and partner payouts.
Create internal enablement content and drive training for Sales, RevOps, CS and Partnerships teams.
Track and report on program KPIs such as ARR influenced and program usage.
Monitor risk, manage escalations, and continuously optimize how the program operates.
Run pilots, gather feedback, and help scale the program based on proven impact.
Requirements: What you have:
3+ years of experience in Program Management, Business Operations, or similar roles in SaaS or tech companies.
Experience leading cross-functional programs involving commercial stakeholders.
Familiarity with billing, contracts, and sales processes.
Strong communication and organizational skills with the ability to drive alignment across functions.
Proficiency in CRM (preferably SalesForce) platforms and tools for tracking and reporting.
Understanding of payment and billing workflows involving external vendors.
Bonus Points:
Familiarity with co-selling or co-marketing partner incentive models.
Being referred by our employee is a strong advantage.
This position is open to all candidates.