דרושים » תוכנה » Technical Support Specialist

About PayEm PayEm is revolutionizing spend management with an all-in-one platform that empowers finance teams and employees alike. Our intuitive solution includes corporate cards, custom approval workflows, automated invoicing, ERP -integrated budgets, and more all designed to reduce manual work while maintaining transparency and control. Were a fast-growing startup with a global presence, hundreds of customers, and a mission to reshape the future of finance operations. Join our customer-obsessed team and be part of something big.
 
Advantages:
Bonus Points For:
* Familiarity with key FinTech concepts like payment rails (ACH, SEPA, SWIFT), Reconciliation, KYC and currency/fee management.
* Experience in ERP integrations, or accounting platforms.
* Interest in growing into Tier 3 technical roles or Customer Success.
Why Join Us?
* Be part of a high-impact team supporting world-class customers
* Join a rapidly growing startup in the heart of the FinTech revolution.
* Gain exposure to cutting-edge technology, industry best practices, and top-notch mentors.
* Enjoy a culture of autonomy, curiosity, and innovation we care about your growth as much as you do. If youre passionate about helping customers succeed, eager to solve technical challenges, and excited about joining a collaborative, dynamic environment we want to hear from you.
About The Role:
About the Role Were looking for a Technical Customer Support Engineer whos eager to learn, grow, and support our customers on their journey with PayEm. This is a key role in ensuring technical issues are addressed efficiently and effectively, enabling our customers to succeed while learning the ins and outs of a world-class fintech platform. Youll be the first line of Technical Support, helping troubleshoot product issues, answering customer inquiries, and working closely with Tier 3 support, Engineering, and Product teams to ensure satisfaction and resolution. What Youll Do Be the first responder to technical inquiries via email and ticketing systems, ensuring timely and clear communication. Investigate product issues using available tools (logs, dashboards, backend tools); escalate when necessary. Triage and document reported issues to assess severity and resolution paths. Proactively follow up with customers to ensure resolution and satisfaction. Collaborate with Tier 3 Support, Product, and Engineering teams to close the loop on customer-impacting bugs. Contribute to internal and external knowledge resources (FAQs, troubleshooting guides, documentation). Gain deep familiarity with the PayEm platform through hands-on support and training.

We are looking for a Applied AI Team Lead.
As the Team Lead for our Applied AI team, you will join our Tel Aviv office. You will guide the day‑to‑day execution of innovative projects to help mayors and other city leaders understand their communities and improve the lives of millions worldwide. Reporting to the VP of Data Science, you will combine hands‑on technical leadership with people management skills, overseeing a team with rapidly-growing portfolio of mission-critical projects and collaborating with product, engineering, and other internal partners. Youll be responsible for leading every aspect of the development process, so that our cutting‑edge AI and data science capabilities get to production quickly, reliably, and with maximum impact.
Day to Day:
Lead a 5‑person team of data scientists and engineers, coordinating stand‑ups, code reviews, and 1‑on‑1s while also contributing hands-on to high-priority projects.
Oversee the development and implementation of a diverse project portfolio, focused on both customer-facing product features and internal business use cases.
Scope, execute, and deliver end‑to‑end AI and data science capabilities to meet the requirements of product owners and internal stakeholders.
Play a leading role in the development of AI-focused infrastructure and the implementation of best practices for engineering and data science.
Track project risks, dependencies, and costs, and make proactive adjustments to keep initiatives on time and aligned with requirements.
Stay current with the latest developments in AI technologies and tools, and identify opportunities to integrate the latest innovations into our products and workflows.
Recruit, onboard, and develop team members to help scale our Applied AI program and promote a culture of technical excellence.
Work an in‑person or hybrid schedule, with at least three days per week in our Tel Aviv office.

We are looking for a Senior Data Scientist (Applied AI).
As a Senior Data Scientist on our Applied AI team, you will join our Tel Aviv office and play a hands-on, end-to-end role in delivering innovative capabilities that help mayors and other city leaders understand their communities and improve the lives of millions worldwide. Reporting to the Applied AI Team Lead, you will collaborate with product, engineering, and fellow data-science teammates to turn cutting-edge research into production-ready solutionsquickly, reliably, and with maximum real-world impact. Youll work with a rich mix of data sources (including social media, news stories, survey results, resident feedback, and more) to create models and AI-powered features that scale.
Day to Day:
Design, build, and deploy AI and machine-learning solutions, from data exploration through modeling, evaluation, and integration into customer-facing products and internal tools.
Optimize models for quality and scalability through feature engineering, hyper-parameter tuning, runtime profiling, and thoughtful architectural choices.
Build and maintain data pipelines using tools such as Airflow, Spark, and Databricks to ensure clean, reliable inputs for downstream models.
Collaborate closely with product managers, engineers, and designers to refine problem statements, iterate rapidly, and ship impactful features on schedule.
Champion technical excellence by conducting code reviews, sharing best practices, and mentoring teammates across data science and engineering.
Stay current with the latest developments in AI-including LLMs, RAG systems, and AI agents-and proactively propose ways to incorporate new techniques into our workflows.
Work an in-person or hybrid schedule, spending at least three days per week in our Tel Aviv office.

Our global operations continue to expand, and were looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master our company's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.

Were looking for an excellent and passionate Content Specialist to join our Support Operations team and and participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.
Responsibilities:
Evaluate and define the Support team's documentation requirements for business workflow procedures.
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers
Gain a deep understanding of the company's product and Support services, and translate complex information into simple, polished, engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
Evaluate current content and develop innovative methods for improvement.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our company customers in France, focusing on three aspects:
Accelerate adoption of our company's products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer at our company you will
Focus on the customers continuous interactions with our company, the customers lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the company's Platform
Provide Service to the company's Sales team by focussing on customers strategy, and to make sure the company's Platform helps customers achieve their goals, enabling the company's Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with our company customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the company's brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the company's Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at our company, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
our companys technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Data Team
our companys Data & Analytics team believes theres a better way to make data useful than just creating endless dashboards. We focus on in-depth analysis and building scalable, trustworthy data solutions that help every team make faster, smarter decisions. From analytics and business intelligence to data pipelines and predictive models, we turn raw information into real impact. If youre passionate about finding radical new ways to leverage data, youll fit right in.
On your day to day
Were looking for a Product Analyst thats proactive, curious, entrepreneurial, and has a strong opinion. The product Growth Analyst role is embedded within product teams and drives impact end-to-end through the product development life cycle.
You will use your analytical skills and business understanding to shed light on undiscovered issues and opportunities that can literally change the trajectory of our company.
What you will be doing
You will work closely with Product teams and your responsibilities will include:
Analyze user behavior and product usage to identify customers needs to inform product development and strategy.
Collaborate with the Product team, to define KPIs and measure the impact of product development on performance.
Measure features adoption and retention and identifies opportunities for growth..
Design, execute, and analyze A/B tests to measure the impact of product changes and refine strategies.
Ensure data integrity and accuracy, consistently validating and updating datasets while contributing to the improvement of our data infrastructure.
Play a key role in understanding our users and their needs.
Lead the development of innovative data products.
Stay updated on industry trends and best practices in data analysis and product optimization.

We are looking for a IT Support Engineer.
As our new IT Support Engineer , you will be a central member of the Operations team. This role will own and manage IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. Youll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.
The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.
How will you contribute?
Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
Manage IT assets and vendors: Handle procurement, inventory, budgeting, and alignment of equipment with department needs; serve as the point of contact for IT vendors and service providers.
Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.

we are looking for a Senior Backend Engineer to join our ERP group and help power the financial infrastructure of thousands of businesses. This is a high-impact role in an AI-first company, where backend engineering meets intelligent automation. Youll be building robust, scalable systems that integrate with top ERP platforms-ensuring seamless data flows and operational excellence.
As part of a team that embeds AI in every layer of our product and operations, youll contribute directly to cutting-edge financial technology solutions used by 1,600+ customers. Your code wont just run-itll think smarter.
What You Will Do:
Champion AI-First Development: Leverage relevant development tools like Cursor, Codex, Copilot, and agent-based frameworks to accelerate development and optimize integrations.
Engineer Seamless Integrations: Design and implement stable, resilient, high-performance connections between and 70+ leading ERP systems, forming the backbone of our AI-driven procure-to-pay platform.
Own What You Build: Take full responsibility for features from ideation through production-ensuring reliability and performance at scale.
Think at Scale: Architect solutions that serve a rapidly growing user base with resilience, speed, and future-proof flexibility.
Innovate Relentlessly: In our fast-paced, AI-powered environment, youll continuously evolve backend systems, experimenting with new patterns and tech to enhance system intelligence.
Solve Complex Puzzles: Navigate ERP integration challenges with creativity and precision-where every obstacle is an opportunity to innovate.
Be Customer-Obsessed: Partner closely with Product, Support, and QA to ensure your work translates to tangible customer impact.

Were hiring a Machine Learning Engineer to accelerate AI-driven innovation across our B2B SaaS product and the broader organization.
This is a hands-on, end-to-end development role where you'll lead the implementation of ML/LLM-based solutions that boost operational efficiency and deliver exceptional product experiences. As an AI-First company, we embed AI across every department and workflowyou'll be at the heart of this transformation.
You will collaborate closely with product managers, engineers, and stakeholders to identify impactful AI opportunities, build state-of-the-art systems, and scale them across the organization.
What You Will Do:
AI-First Development: Design and implement POCs and production-ready ML/LLM solutions that address real-world business problems.
End-to-End Execution: Own projects from research through deployment, including model training, evaluation, integration, and monitoring.
Tool Evaluation: Stay current with state-of-the-art ML/LLM tools and frameworks (e.g., LangChain, Hugging Face Transformers, TensorFlow, PyTorch) and recommend their application.
Collaboration: Partner with engineering, product, and operations teams to embed AI into user-facing features and internal workflows.
System Integration: Build scalable microservices and APIs to deliver AI capabilities across the product.
Operationalization: Contribute to DevOps practices for CI/CD, observability, and ongoing optimization of AI models.
Strategic Reporting: Communicate progress and insights directly to senior management.