דרושים » שירות לקוחות » Customer Success Manager IL and EMEA, ERM 23821

the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.

As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

Working Days - Monday to Friday
What You'll Own
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

We are seeking a highly motivated and skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be understanding their unique needs, driving adoption of our solutions, and ensuring their ongoing success and expansion. The ideal candidate will possess excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities:
Serve as the main point of contact for assigned construction clients, building strong relationships based on trust and proactive communication.
Understand each client's business objectives, challenges, and requirements to align our solutions with their needs.
Develop and execute customer success plans to ensure clients achieve their desired outcomes and maximize the value of our products and services.
Travel to customers construction sites to conduct check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for improvement, and address any concerns.
Collaborate with the sales team to support the onboarding process and ensure a smooth transition from the sales phase to customer success.
Proactively identify upsell and cross-sell opportunities based on client needs and provide appropriate recommendations to the sales team.
Act as an internal advocate for customers, representing their needs and interests to cross-functional teams within the company.
Collaborate with the product development team to provide customer feedback and contribute to the continuous improvement of our solutions

we streamline spend management with an intuitive platform serving finance teams and employees. Our solution features corporate cards, customizable request forms, flexible approval workflows, and Real-Time budget visibility integrated with ERP data. With AI-powered invoice processing and self-service purchase orders, we reduce manual work for finance teams while maintaining transparency and control. In this role, you will join a growing startup with an impressive portfolio of customers and be a critical part of our growth stage.
About The Role:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. In this role, you will guide our customers throughout their journey, from the onboarding stage, via implementation projects to value realization and renewals. You will be the focal point for our customers, ensuring satisfaction and retention. This is an excellent opportunity for someone with 24 years of experience in customer-facing roles who is ready to take the next step in their career.
Responsibilities:
* Build and maintain strong, long-term relationships with our customers, acting as their main point of contact and addressing any concerns or issues.
* Customer Lifecycle Management: Lead the customer journey from initial onboarding to renewal, taking ownership of each stage.
* Adoption and Success: Drive adoption and usage of the companyplatform, working with customers to identify their needs and provide solutions that align with their financial goals.
* Provide ongoing support and guidance to ensure a positive customer experience.
* Act as the voice of the customer internally by sharing feedback with relevant teams (Product, Sales, Marketing).
* Assist in developing support materials such as FAQs, help center articles, and tutorials. If you seek a supportive and dynamic work environment, with professional growth opportunities, and the ability to make a meaningful impact in a growing company, we encourage you to apply for this exciting opportunity at our company.

Were looking for a Customer Success Manager with a strong background in data analysis or online marketing to join our growing team. This role is ideal for someone who thrives on understanding customer goals, working with performance data, and building long-term client value.
As a CSM at Alison.ai, youll work closely with mid-market and enterprise clients to drive value from our platform. Youll use your analytical skills and marketing knowledge to provide data-driven insights, guide optimization strategies, and support customer growth. If you have hands-on experience in Customer Success along with a background in data analysis or online marketing, this position is designed to maximize your skills across both domains allowing you to drive growth and deepen customer relationships through strategic insights and client management.
Your key responsibilities will include:
Customer Strategy & Engagement: Build deep relationships and act as a strategic partner to clients, understanding their marketing goals and aligning Alisons solutions to meet them.
Insight-Driven Onboarding: Guide new clients through onboarding using both product and marketing performance data to ensure fast time-to-value.
Data-Backed Support: Monitor platform usage, performance KPIs, and creative outcomes to identify optimization opportunities and provide proactive recommendations.
Client Education: Empower users to leverage the full potential of our platform through hands-on guidance, insights, and training.
Retention & Growth: Manage renewals and identify expansion opportunities. Work alongside sales and product teams to unlock client growth.
Feedback & Product Loop: Act as the voice of the customer collect feedback and share trends with product, R&D, and marketing teams.

We are a leading hybrid cloud security company thats changing the way organizations approach cyber risk. We transform exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With us, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort. We are currently hiring for a Sr. Customer Success Programs Manager to join our customer success organization. This role is responsible for supporting them by managing and optimizing processes, data, and tools. The Customer Success Operations Specialist will focus on improving customer engagement, business performance, salesforce processes, and overall team effectiveness through training, development, and process improvement. Customer Engagement Value
* Manage and track customer information and engagement activities.
* Executive Business Reviews (EBRs), feature requests, product usage, health scores, success stories, and executive sponsorship.
* Ensure proper dashboards are in place, follow-up actions are completed and quality is high. Business Performance
* Support CS department by managing churn forecasts, risk management, upsell and cross-sell opportunities funnel. Forecast and help managing capacity as well as regional and functional CSM segmentations.
* Analyze data and provide insights and high quality reports to management. Customers information
* Follow up on salesforce processes from sales handovers to onboarding and customer management. Ensure data quality and accuracy, including 360-degree views, internal QBRs and CSMs dashboards across different Tiers. Process Improvement:
* Identify areas for process improvements within the Customer Success team and help develop best practices for customer engagement, onboarding, and on-going processes. Training and Development:
* Manage Customer Success Manager (CSM) skills and knowledge. Organize on-going training sessions, and manage external training initiatives related to personal developments and knowledge gaps. Suggest areas of personal improvements for CSMs and Onboarding Managers

we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments. our company's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our company's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the company's team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the company's Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our company's platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our company's clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our company's solutions by keeping high retention rates.

Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company, Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at our company, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
our companys technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of our company. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how our company fits into broader business goals will be key to your success. This will be the second CSM in the European region - so you will have a strategic impact on success of growth.

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.
We’re looking for a Customer Experience Specialist with a rare blend of technical savvy, creativity, and exceptional communication skills to join our team. You’ll be the frontline of our customer experience—engaging with content creators around the world and helping them get the most out of our platform. This isn’t your average support job. You'll work across departments, master our product inside and out, and use your own creative instincts to solve problems, advise customers, and impact the product directly. If you're the type who loves learning new tools, writing clearly, and helping creators thrive—you’ll love it here.
Wake Up For This:
* Help content creators from all over the world through email and online chat
* Become a master of Artlist and Motion Array , including music and film licensing, web troubleshooting, and more
* Use your own creativity to offer clear, practical solutions
* Collaborate with Product, A&R, Music, Creative, Footage , and other teams across the company
What You'll Do: Engage with customers via chat, email, and screen share to resolve issues and guide their success Connect customer goals and challenges to platform features and workflows Collaborate cross-functionally with Product, QA, and Engineering teams to escalate bugs and verify fixes Create internal and external documentation for our knowledge base Advise users on features, updates, and best practices Investigate complex issues with creativity and persistence
* Be a voice of the customer , providing feedback to help shape the best possible version of our product You Bring These Traits: Ownership: You take responsibility and follow through with pride Curiosity: You're passionate about learning and researching solutions Solution-Oriented: You love finding answers and overcoming challenges Adaptability: You’re comfortable navigating new tools and unfamiliar issues Confidence: You question, suggest, and contribute thoughtfully Resilience: You handle setbacks constructively and keep growing Initiative: You’re proactive and resourceful, even in tricky situations Empathy & Communication: You connect well with people and explain clearly, kindly, and patiently
Why Join Us?
* Be part of a fast-growing company at the intersection of creativity and tech
* Work with a mission-driven team that values clarity, autonomy, and innovation
* Have a real impact on the product and user experience
* Collaborate with a wide range of creative departments
* Enjoy a flexible work environment and strong global support team

the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. Were looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.

Working Days - Monday to Friday
What you'll do:
Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them