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6 ימים
Location: Ramat Gan
Job Type: Full Time
We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
Install and upgrade the customer environments with the solution
Provide technical assistance to customers
Diagnose and troubleshoot software and hardware-related issues
Deliver solutions to resolve customer concerns effectively
Keep accurate records and document customer issues and resolutions
Collaborate with internal teams for efficient problem resolution.
Requirements:
At least 5 years of experience as a Customer Support or Implementation
Strong technical skills, including proficiency in operating systems (Linux), networking, API, software troubleshooting, and problem-solving methodologies
Experience with cloud technologies is an advantage
Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
Ability to work independently and as part of a team in a collaborative environment
Highly organized, detail-oriented, and capable of effective time management and task prioritization
Readiness to travel to a customer site at least once a month
High-level proficiency in English
Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques.
This position is open to all candidates.
 
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01/06/2025
Location: Ramat Gan
Job Type: Full Time
we are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service. Responsibilities:
* Install and upgrade the customer environments with the GK8 solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution
Requirements:
* At least 5 years of experience as a Customer Support or Implementation
* Strong technical skills, including proficiency in operating systems ( LinuxgreenTxtBg!), networking, API, software troubleshooting, and problem-solving methodologies
* Experience with cloud technologies is an advantage
* Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
* Ability to work independently and as part of a team in a collaborative environment
* Highly organized, detail-oriented, and capable of effective time management and task prioritization
* Readiness to travel to a customer site at least once a month
* High-level proficiency in English
* Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques
This position is open to all candidates.
 
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8200017
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חברה חסויה
Location: Ramat Gan
Job Type: Full Time and Hybrid work
We are looking for an experienced Technical Support Engineer who will act as the first point of contact for any question raised by our customers, as well as proactively monitoring systems. Youll be part of a technical team solving complex issues, working with bleeding edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).

What youll do:
Respond to customer technical support requests via phone, email, and ticketing system (Zendesk) in a timely and professional manner.
Proactively diagnose and resolve complex technical issues related to software, and application problems.
Taking disparate and undefined customer issues and breaking them down in order to escalate and communicate issues clearly in a technically clear manner to R&D when necessary you can clearly match issues to the appropriate system components, collect logs, run tests and replicate issues.
Document with extreme clarity all customer interactions and solutions in a ticketing system for tracking and following-up creating and updating help document processes, how-tos etc.
Work closely within workgroups and ad-hoc with other teams such as Product, R&D, and Operations to ensure customer issues are resolved promptly and effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support for projects as needed.
Requirements:
3+ years of experience as a technical support engineer MUST.
Solid knowledge of Windows and/or Linux operating systems.
Basic experience with Cloud stack such as: Kubernetes, Elasticsearch, AWS, and MySQL (other vendors or similar tech with clear demonstrated exp is accepted, mindset over specific tech stack is more important for us.)
Understanding complex system (ETL) and data flows.
Experience handling support tickets for complex SaaS applications.
Superb written and verbal communication skills in English, with the ability to explain complex technical concepts both in writing and on call.
Ability to multitask and prioritize effectively in a fast-paced environment working hand in hand with the Head of Support to help guide the team.
Ability to work independently, proactively and as part of a team.
Familiarity with ticketing systems (Zendesk, Jira etc.) Advantage.
This position is open to all candidates.
 
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חברה חסויה
Location: Ramat Gan
Job Type: Full Time
We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities:
Serve as our customers single point of contact for any tech-related matters.
End to End ownership of customer support case from opening until closure ensuring customer satisfaction.
Establish relationships and engage with technical counterparts to drive product adoption and expansion.
Train and coach customers to a successful onboarding process and ongoing usage.
Advocate internally for customer needs be the technical voice of the customer within us.
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues.
Prioritize and manage several open issues at one time.
Properly escalate unresolved issues to appropriate internal teams
Requirements:
Requirements
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP.
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer.
BA/BSc degree in Computer Science or equivalent experience.
Excellent customer-facing skills.
Excellent communication skills in English.
Motivation to learn new skills and technologies.
Great interpersonal and communication skills.
High availability for fast response to customers.
Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage.
Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage.
Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage.
Scripting skills in one of the following: Python, Perl, Ruby - an advantage.
Experience in SAAS B2B software companies - an advantage.
This position is open to all candidates.
 
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8221900
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