דרושים » שירות לקוחות » Customer Support Specialist - Student Position

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are looking for a NOC- Student Position.
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do:
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail.
Master our entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features.
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development.
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.

Our awesome Customer Support Team is looking for an additional Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!
Responsibilities:
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention

We are looking for an Engineering Intern.
What You'll Do:
Learn Golang and build cloud-based services to support our top-rated security intelligence platform
Work with AWS, Kafka, Cassandra, Elasticsearch
Learn about our massively scalable distributed architecture
Understand how backend systems work gaining knowledge of distributed technologies and algorithms, horizontal and vertical scaling, sharding etc.
Be mentored on web, backend and data storage technologies and our system.
Leverage and build cloud based systems to help our customers to monitor and protect their sensitive data.
Brainstorm, define, and build collaboratively with members across multiple teams.