דרושים » מחשבים ורשתות » NOC Engineer

Required NOC Team Lead
Tel Aviv
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As a NOC Team Lead you will lead a team of Engineers who are actively monitoring our global systems and working closely with customers when they confront urgent issues.
The NOC Team Leader responsibilities include optimization of current processes and tools to ensure smooth operations and effective collaboration and communication, as well as to train, manage and mentor the NOC engineers.
What You'll Do:
Take active part in managing critical incidents from NOC perspective, including working with technical and business teams, and manage NOC workflows in these incidents.
Act as an escalation focal point within the NOC team, increasing NOC independence in technical areas.
Manage a growing team of NOC Engineers and their growth; Be in charge of the Engineers' professional level and constantly work to improve and develop it
Maintain and update NOC internal Knowledge Base and make sure it is up to date and well organized and accessible.
Improve NOCs monitoring and proactivity capabilities to achieve fast and accurate response to any issue.
Lead efforts for automating manual tasks such as auto-healing processes and routine tasks.
Lead processes of improvements within NOC based on incidents postmortems and data review.

We are looking for a Technical Escalation Engineer to join our growing team!
Summary:
As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.
The Role
Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
Perform initial investigation and diagnosis of problems, escalating complex issues to support.
Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
Conduct routine checks and audits to identify potential problems or vulnerabilities.
Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines.
Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage.
Maintain up-to-date knowledge of our Platform technologies via prescribed hands-on training modules.
Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
Provide excellent customer service to internal and external stakeholders during incident resolution and communication.