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IL CSM - Consumer Tech
Responsibilities:
Team Intro
Our team is dedicated to supporting B2C (Business to Consumer) advertisers in maximizing their product potential. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in our external narrative in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. Youll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

Were looking for a builder. Someone with an owner's mentality whos eager to shape what customer success looks like. Someone who understands that start-ups grow fast, and wants to grow with us.

What Youll Do:
Own the Relationship
Be the go-to person for your customersdeeply understand their needs, priorities, and technical setup, and ensure theyre always protected.
Lead Onboarding and Integration
Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
Advise and Educate
Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
Be Technical, Not a Developer
You wont be writing production codebut youll need to be able to read it, test API calls, and debug integration issues with your customers. Think integrator level, not engineer.
Be Proactive
Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
Collaborate Cross-Functionally

Customer Success Engineers serve as the trusted technical advisors for our customers being a critical intersection of technical expertise and a focus on customer value. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with Dev Ops , SRE and Sec Ops. The goal is to help our customers to become successful and enthusiastic champions.

The main responsibility of a success engineer is to provide answers, share standard methodologies, onboard and solve technical issues that our customers are facing. Success Engineers also spend time improving documentation, building scalable resources and finding ways to more effectively and when possible proactively resolve customer questions. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.

Your responsibilities
The impact you will have:

You will manage the onboarding process for new customers and own a proactive approach to drive customer satisfaction and experience.

Drive customer adoption, loyalty and expansion

Provide critical insights to the product team as a means to improve our developing platform.

Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

Build relationships with executive decision-makers.

Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Were looking for a business operations associate to join our business team and lead diverse strategic processes with our partners worldwide.

In your role, you will manage implementation processes and work with our fleet partners to continuously optimize their daily operations. You will be your accounts main point of contact within us and support them with any technical or product adoption challenges.

With your excellent analytical and project management skills, you will build and maintain long-lasting relationships with customers and a reputation as a dependable and trustworthy advisor for our clients.

excellent analytical and project management skills

Responsibilities:
Manage a portfolio of customers, drive renewals, and identify expansion opportunities.
Lead implementation processes. Execute plans collaboratively with different stakeholders within the company.
Lead your accounts continued growth within the company by building and executing long-term strategic plans.
Extract, summarize, and analyze operational data to provide insights to customers and partners.
Manage client-facing projects end-to-end: collect client requirements, collaborate with product and development teams, and deliver results.

Were looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Customer Success, TLV.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.

As a Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives through your industry expertise. Operating on a global scale, you will play a key role in expanding our business while ensuring the ongoing success of our clients.

With deep product knowledge, youll provide tailored best practices and strategic recommendations to our clients, leveraging your experience to maximize value. As a client advocate, you will represent our client base to guide internal strategy and deliver impact where it matters most.

Responsibilities:
Revenue Growth Maintain, fulfill, and scale monthly client budgets, with a strategic focus on identifying and executing upsell and cross-sell opportunities across our suite of ML technologies.
Client Communication Build and maintain strong, long-term relationships with clients through consistent, value-driven communication and face-to-face interactions.
Collaboration Work closely with clients and our internal teams, including product and sales, to align on evolving client needs and growth opportunities.
Client Reporting and Analysis Deliver actionable insights that help drive client decision-making and growth through ongoing analytical reviews and performance assessments.

In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth. You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improving customer dedication. You have a deep understanding of us, our technology, and the industry landscape, while acting as a Technology Advocate.

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of our technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.

Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
Advocate for customers within us, ensuring their needs are met, and they receive a high-quality customer experience.
Own financials, including services revenue and margin, and make strategic financial decisions.
Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

Were looking for an Account Manager to lead by example, drive revenue growth, and act as a strategic partner for our key accounts.
Where does this role fit in our vision?
Every role at our company is designed with a clear purposeto integrate collective efforts into our shared success, functioning as pieces of a collective brain. This Account Manager role is crucial in expanding our existing customer base and ensuring their long-term success, directly contributing to overall growth and vision of revolutionizing the B2B sales landscape.
How youll shape the future of B2B sales:
Own and grow a book of business, demonstrating best practices in customer engagement, pipeline creation, and closing deals.
Identify and execute opportunities to expand existing accounts and drive new revenue across multiple domains.
Work closely with customers to understand their business needs, deliver value, and position as a must-have solution.
Mentor and inspire the team on advanced sales techniques and foster a culture of excellence and accountability.
Collaborate cross-functionally with Sales, Marketing, and Customer Success to drive seamless customer experiences and maximize growth opportunities.
Bring new ideas to the table, refine processes, and help us redefine best-in-class account management.

We are looking for a talented, highly motivated Account Manager (AM) to manage our Israeli accounts. This role is focused exclusively on customers in the Israeli market and involves owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals.

The successful candidate will build trusted partnerships with customers, expand reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires travel within Israel to meet customers face-to-face, build stronger relationships, and support account growth. The AM will report directly to the Team Lead (AM Team).

Build and nurture strong relationships with decision-makers at Israeli companies, addressing risks proactively to ensure satisfaction and retention.
Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long-term partnerships.
Expand presence across customer organizations by engaging stakeholders and uncovering broader needs.
Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value-driven solutions.
Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.
Monitor customer environments to identify potential issues and ensure seamless platform usage.
Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.
Travel within Israel to visit customers, strengthen relationships, and align on strategic goals through face-to-face interactions.