דרושים » פרסום שיווק ויחסי ציבור » Community Manager

Customer Success Engineers serve as the trusted technical advisors for our customers being a critical intersection of technical expertise and a focus on customer value. They create value, offer advice, and grow accounts. A Customer Success Engineer must lead technical discussions with Dev Ops , SRE and Sec Ops. The goal is to help our customers to become successful and enthusiastic champions.

The main responsibility of a success engineer is to provide answers, share standard methodologies, onboard and solve technical issues that our customers are facing. Success Engineers also spend time improving documentation, building scalable resources and finding ways to more effectively and when possible proactively resolve customer questions. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.

Your responsibilities
The impact you will have:

You will manage the onboarding process for new customers and own a proactive approach to drive customer satisfaction and experience.

Drive customer adoption, loyalty and expansion

Provide critical insights to the product team as a means to improve our developing platform.

Maintain customer health and introduce new, valuable features as they become relevant on the customer journey

Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

Build relationships with executive decision-makers.

Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Were looking for a Customer Success Manager SMB to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Customer Success, TLV.

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.

We're looking for a highly organized and results driven Senior Marketing Project Manager to lead the initiation, planning and development, execution and delivery of cross-functional initiatives aligned with the company's goals. The role requires a strategic thinker with excellent communication and interpersonal skills as well as the ability to manage multiple projects simultaneously, ensuring that projects are executed efficiently. You will play a pivotal role in driving collaboration across teams, delivering projects on time and within scope, optimising marketing initiatives to support business growth.

Responsibilities
Programme Planning and Execution

Support the development and execution of integrated marketing campaigns to deliver successful outcomes and achieve project goals on time and in budget
Lead cross functional projects including managing initiatives, timelines and deliverables in a dynamic and collaborative manner, leveraging exceptional project management methodologies and interpersonal skills
Monitor and measuring progress through setting clear milestones, interdependencies and deadlines, reporting to wider teams on progress
Identify and mitigate project risks, overcome obstacles, and proactively ideate on how to drive successful outcomes
Collaborate with internal stakeholders (Sales, Product, etc.) to align marketing efforts with business goals and customer needs
Manage the full program lifecycle, from strategy development to execution and analysis
Campaign Management & Optimization:

Coordinate and oversee the execution of multi-channel marketing campaigns, applying subject matter expertise ensuring delivery on time and within budget
Analyse and report on the performance of campaigns, providing insights and recommendations for continuous improvement
Leverage tools and technologies to streamline workflows and track program effectiveness aligned to marketing goals and key performance indicators
Stakeholder collaboration

Act as a liaison between marketing, design, content, sales, technology, external vendors and wider teams to streamline workflows and ensure projects and key milestones are delivered on time whilst optimising hand off processes
Communicate and influence stakeholders to ensure project milestones and deadlines are met in a timely manner, owning handoffs between stages
Manage multiple projects across global time zones, leveraging project management & communication tools and sophisticated methodologies
Process optimisation

Ensure project management is working effectively across the teams, laddering up to overarching programme management goals
Oversee the integration and use of marketing tools and technologies to enhance performance where relevant
Continuously assess and improve methodologies, creating and implementing change management strategies that maximise team efficiency and outcomes
Performance Reporting

We are looking for an energetic, highly motivated and driven individual, a team player with a can do attitude, having a
strong B2B relationship experience, preferably in the Renewable Energy business.

Customer Success Managers at Raycatch are Trusted partners to our customers, transforming technology into tangible
business value.
As a CS Manager at Raycatch, you will own your accounts through managing relationships with users and decision
makers, while being accountable for customer journeys and satisfaction. In this role, youll have the opportunity to work
closely with Product, Marketing, Sales and R&D teams. This is a high-impact, hands-on and strategic role.

What Your Daily Work Will Look Like?

Manage customer accounts on all levels: technical, business, support and product, and help them to succeed.
Understand the customers key needs and ensure they know how to use the Raycatchs solution in order to answer
such key needs.
Build and execute an account relationship framework with regularly schedule status calls, quarterly business
reviews, and account documentation.
Monitor the usage and engagement levels of the customers and work together with them to optimize and
demonstrate constant value.
Serve as the primary customer contact and advocate for day-to-day and escalated issues and requests.
Create improvements together with the Product team and also propose/help develop UI/UX improvements, namely
based on his/her customer experience.
Support the Account Manager on follow-ups on renewals as well as encourage upsells and cross-sells.
Handling new feature releases and introducing new features.
Provide Raycatch with the customers ongoing feedbacks be the voice of the customer internally.
Provide customer with training and workshops

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero. Step into the heart of GeoEdge, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness. Our cutting-edge technology swiftly eliminates bad ads in Real-Time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we! We are currently seeking an exceptional individual to join our team as a Business Development Associate. The primary responsibility of this position is to effectively convert cold leads into warm prospects by employing strategic engagement techniques. Other duties: initiating contact with prospects through various outreach methods, collaborating closely with Account Executives to coordinate and schedule meetings with qualified prospects, and continuously assessing and refining lead generation tactics. The ideal candidate will possess a professional and friendly demeanor coupled with enthusiasm, fostering robust relationships with potential clients, and facilitating the progression of opportunities within our sales pipeline. So, if you're ready to join a team that's as fun as it is fierce, then buckle up and prepare for the adventure of a lifetime. Apply now and let the fun begin! Responsibilities:
* Identifying business relevant sales opportunities via multiple channels this includes cold calling and lead generation strategies.
* Collaborate closely with our sales and marketing teams, to develop creative strategies for lead generation and conversion.
* Ninja-level research skills: You're a pro at digging up information and uncovering hidden gems.
* Consistently meet or exceed established quotas.
* Lead the charge into uncharted territory with new marketing initiatives! We're all about innovation and shaking things up, so put on your creative hat and let's make some magic happen.
* Be the shining star with your infectious motivation and boundless enthusiasm.

our companys Marketing Team is looking for a dynamic and seasoned Senior PR Manager to drive our ambitious PR initiatives across the United States and United Kingdom. In this role, you will develop and execute strategic PR plans that elevate our companys brand, amplify its mission, and foster engagement with key stakeholders, including media outlets, influencers, and the broader health tech community. If youre a PR expert with a passion for storytelling, a proven ability to generate impactful media coverage, and someone who keeps their finger on the pulse of the latest news trends, this role is for you.
What youll be doing:
Develop and execute a comprehensive PR strategy to position our company as a leader and innovator in the metabolic health space.
Build and nurture relationships with top-tier, consumer and trade media outlets, journalists, and high-profile influencers to ensure consistent and high-quality coverage.
Craft compelling press materials, including press releases, media pitches, and executive talking points.
Constantly monitor the news, identifying and capitalizing on media opportunities (newsjacking), including trends, thought leadership, and breaking news, to amplify our companys voice.
Create an editorial calendar for both seasonal and evergreen pitches.
Identify, track, and submit for award and speaking opportunities that position our company as a leader and innovator in its field.
Oversee crisis communications and reputation management strategies to protect and strengthen our companys public image.
Collaborate closely with cross-functional teams, including marketing, product, and data teams, to align PR initiatives with broader company goals.
Work to build a data dashboard that enables you to pull quantifiable insights at a moments notice.
Build the profiles of our company executives in the press via news opportunities, speaking opportunities, and awards.
Create briefing documents for interview opportunities that include a summary of the opportunity and key background info on the outlet and reporter and/or producer.
Manage third-party PR agencies as an extension of our companys PR function, ensuring monthly KPIs are met.
Measure and analyze the effectiveness of PR campaigns, using insights to optimize future efforts.
Help evolve our companys messaging map annually to align with its broader goals.
Represent our company at industry events, conferences, and media engagements as needed.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.

As we grow, we seek a Senior Product Marketing Manager to drive go-to-market strategies, enhance our product positioning, and accelerate adoption among our customers and partners.

In this role you will
Go-To-Market Strategy: Develop and execute comprehensive go-to-market strategies for new product launches and feature updates, ensuring alignment with business objectives.
Positioning & Messaging: Craft compelling, customer-centric value propositions and messaging that differentiates Empathys products in the market and resonates across multiple B2B audiences. Engage with the marketing & content teams to create whitepapers, case studies, and support executive keynotes to drive thought leadership.
Sales Enablement: Develop sales collateral, presentations, and training materials to empower sales and customer success teams with the right messaging and positioning, in support of revenue targets.
Market & Competitive Analysis: Conduct in-depth market research and competitive analysis to identify trends, customer pain points, and opportunities for differentiation.
Cross-Functional Collaboration: Work closely with Product, Sales, Partner Success, Marketing, and Design teams to align marketing initiatives with product development, partner needs, and organizational goals. Provide insights through metrics and reporting to drive data-informed decision-making.
Demand Generation Support: Partner with the broader marketing team to drive awareness and demand through performance marketing, content strategy, PR, and partnerships.
Customer Insights: Gather feedback from partners, users, and sales teams to refine positioning and drive continuous product and marketing improvements.

an end-to-end business management platform tailored for business specific needs.
From marketing to sales to customer service, and more, makes it easy for the entire business to work together.
Each department is powerful on its own, but together they can be explosive.
built from the ground up by developers who already knew back in 2011 that there had to be a better way to improve customer relations and decided to develop a software for every need aimed to keep customers delighted.

After conquering the local market with more than 2000 satisfied Israeli customers from various industries, we are ready to go global.

As VP of Marketing , youll drive customer acquisition, revenue growth, and brand awareness. You'll oversee digital marketing, content, and demand generation while collaborating across teams. This role is ideal for a strategic leader who is ready to take to be global.

As a VP Marketing in you will
Develop and execute comprehensive marketing strategies to drive brand awareness, lead generation, and customer acquisition in line with company objectives.
Lead a small team of marketing professionals, providing guidance, support, and mentoring
Oversee the development and implementation of digital marketing campaigns, including content marketing, social media, SEO/SEM, email marketing, and marketing automation.
Collaborate with cross-functional teams, such as Sales, Product Management, and Customer Success, to align marketing initiatives with overall company strategy and drive revenue growth.
Utilize market research and customer insights to identify target segments, understand customer needs, and develop effective positioning and messaging strategies.
Manage the marketing budget, allocate resources effectively, and analyze campaign performance to optimize return on investment.
Stay updated on industry trends, emerging technologies, and competitive landscape to identify new opportunities and recommend strategic adjustments to the marketing approach.
Oversee the production of marketing collateral, including website content, sales presentations, case studies, and whitepapers, ensuring consistent branding and messaging across all channels.
Build and maintain strong relationships with key industry influencers, media outlets, and strategic partners to enhance brand visibility and generate positive PR opportunities.
Drive customer advocacy and loyalty programs to increase customer retention, referrals, and upsell/cross-sell opportunities.
Monitor and analyze marketing metrics, provide regular reports to the executive team, and use data-driven insights to continuously improve marketing performance.

We are an ever-evolving company, driven by our passion for video.
Weve grown from a small start-up to a thriving business, and have been a part of the biggest global ad agency for ten years.
Our main priority is maintaining our fun and determined environment and keeping our employees engaged in their work.
About the Position
As a Senior Publisher Success Manager, you will play a critical role in driving the growth and success of our key publishing partners. This role requires a strategic thinker with deep industry knowledge and strong relationship management skills to ensure publisher retention, revenue optimization, and long-term growth.
You will serve as the primary point of contact for top-tier publishers, leading efforts to execute strategic initiatives, maximize monetization performance, and collaborate cross-functionally to improve business outcomes. Additionally, you will help shape best practices, mentor junior team members, and contribute to the evolution of our publisher success strategies.
Key Responsibilities
Strategic Publisher Management Build, nurture, and expand relationships with publishers, ensuring long-term engagement, high client satisfaction, and revenue growth.
Performance Optimization & Data-Driven Insights Proactively analyze performance metrics, identify revenue opportunities, and deliver strategic recommendations to optimize yield and maximize revenue.
Ownership of Key Accounts Act as the direct point of contact for major publishing partners, providing top-tier service and ensuring seamless communication and issue resolution.
Market & Industry Expertise Stay ahead of industry trends, emerging technologies, and competitive landscapes to proactively provide strategic guidance to publishers.
Process Optimization & Best Practices Development Drive efficiency by refining internal workflows, contributing to playbooks, and mentoring junior team members to enhance team capabilities.
Cross-Team Collaboration Act as a key liaison between publishers and internal teams (Product, Engineering, Business Development) to ensure seamless integrations, technical support, and continuous optimization.

We seek a Communications Manager to join our Tel Aviv office, playing a pivotal role in shaping and conveying our mission to diverse audiences.

In this role you will
External Communications Ownership: Lead the execution of external communications strategy, identifying and leveraging company milestones and industry trends to drive media engagement in collaboration with marketing and company leadership.
Content Creation: Craft compelling content across various platforms, including press releases, blog posts, and external communications, ensuring consistency in messaging and tone.
Media Coordination: Assist in media outreach and relationship-building efforts with journalists and industry publications, working closely with external PR support to enhance visibility. Additionally, support awards submissions, strategic speaking engagement proposals, and maintaining media lists.
Timely Engagement: Monitor industry news and relevant conversations to identify opportunities for Empathy to contribute, ensuring proactive and timely responses to media inquiries.
Internal Communication & Reporting: Facilitate ongoing communication and collaboration with internal stakeholders, ensuring messaging alignment across teams. Develop frameworks for tracking and reporting communication initiatives to demonstrate impact, gather insights, and drive continuous improvement.
Manage Multiple Workstreams: Handle ambiguity and prioritize multiple, often time-sensitive workstreams simultaneously, ensuring that deadlines are met and initiatives are executed effectively.