דרושים » שירות לקוחות » Customer Care Expert - German Speaker (Evening Shift)

Our team is growing, and we're looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You'll help ensure every interaction with us is a positive one, contributing to our world-class support team and making a real impact on our customer experience.
About Us:
A fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, weve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. We pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."
Who are you?
We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues. If you're a motivated self-starter who enjoys helping customers and unraveling technical challenges, this role could be for you! Youll dive deep to solve problems, guiding clients through technical solutions, and ensuring they get the most out of us. If this sounds like you, we'd love for you to join us as a Customer Experience Specialist!
Job Overview:
As a Customer Experience Specialist, you will be our customers' first line of support. Youll work with team members closely in different product area groups, together with engineering teams, customer success teams, and professional service teams to troubleshoot and resolve technical issues, identify product bugs, and escalate complex cases. You will also provide education to customers, enabling them to leverage our platform to its fullest potential.
Our goal is to provide a solution to any problem a customer might encounter while delivering a delightful customer experience to ensure every interaction with us is positive and productive.
Key Responsibilities:
Offer technical support and solutions via email and Zoom sessions
Troubleshoot and investigate customer-reported issues and escalate when necessary
Collaborate with internal teams to resolve complex cases
Develop and maintain knowledge content for both the Help Center, Communit, and internal teams.
Contribute to AI chatbot training and automated ticket deflection
Meet KPIs and work with global teams to reach a shared common goal
Proactively anticipate and solve customer challenges, ensuring consistent high-quality service.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!

You will:
Working Sunday Thursday 08:00-17:00, 5 days a week.
Hybrid work environment both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote the company`s Cultural Values through both behavior and attitude, including being an advocate for team members.

We are looking for an experienced Business Analytics Solution Consultant to become a trusted technical advisor for our customers. Solution Consultants are part of a Professional Services team that guides our customers through their analytics and BI implementation journey. Solution Consultants are responsible for implementing Sisense solutions to meet customers business and technical needs and achieve successful project outcomes.

Responsibilities

As a Solutions Consultant, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
Educate customers of all sizes on the value proposition of Sisense and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
You will own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide.
Share the voice of the customer to influence the roadmap of new features and services for the Sisense platform.
Create and capture best practices, technical content, and new reference architectures (e.g., white papers, code samples, blog posts).
Evangelize and educate about Sisense technology (e.g,. workshops, user groups, meetups, public speaking, online videos or conferences).
Develop areas of depth in technical domains relevant to your interests and customer outcomes.
Perform solution reviews, migrations, upgrades, and other solution architecture activities for various customers.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
Job ID: R_103854
You will:
Working Sunday Thursday 08:00-17:00, 5 days a week
Hybrid work environment both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Cultural Values through both behavior and attitude, including being an advocate for team members.

We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions. This role is more than just troubleshootingit's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.

What You'll Do:

Customer Support & Troubleshooting:

Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:

Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:

Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:

Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

We are looking to fill a vital role in our Customer Support team that is pivotal to the success of our customers' accessibility efforts. This position will start as a hands on keyboard Support Engineer with the end goal of shaping and managing the global team.

You will be joining a team of highly professional and innovative support and solution engineers that are driven by passion for the domain and the mission of the company.

Your Impact:
Provide expert technical support to customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
Educate and empower customers by creating code/framework examples and documentation.
Act as a bridge between customers and product and engineering teams, gathering feedback to help prioritize and improve product features.
Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
Build a first in class support team.