As a Customer Success Manager, you will sit at the core of the business and own customer accounts. You will be responsible for their success and growth on while collaborating with multiple teams and stakeholders within the company. This unique opportunity is a great fit for a highly motivated, self-driven, and humble person who is eager to make an impact and advance professionally as we expand.

RESPONSIBILITY
Build and maintain strong, long-lasting customer relationships and serve as the primary point of contact for your customers, ensuring timely and effective communication and issue resolution.
Develop an understanding of our customers business needs and goals, and be the customers trusted partner.
Own and manage multiple accounts including onboarding, training, support, account management, and account expansion.
Master the platform and methodology using internal and external tools in order to enable our users to flourish.
Liaise closely with the Sales, Product, and Engineering teams to ensure smooth product adoption, quick issue resolution, and overall customer satisfaction.
Provide support to any user throughout their life cycle.
Represent the voice of the customer and provide the relevant teams with insights about the product and users needs.

Were looking for an experienced, and hands-on candidate who will build, grow, and lead our Customer Success team across the entire customer journey including onboarding, activation, and retention. Reporting to the COO , the ideal candidates will need to bring exceptional and holistic business acumen, passion for taking action, and a consultative, structured approach to differentiate themselves.

Join us and help us make our customers lives easier!

RESPONSIBILITY
Develop, implement, and own Customer Success strategies across the entire customer journey to align with customer goals and maximize value and satisfaction.
Develop and lead advisory, account management, and support practices to drive user adoption at scale and guide clients through a successful and positive onboarding and use of .
Create, foster, and nurture strong executive-level relationships, serving as a trusted advisor and advocate for their success
Establish metrics and implement reporting to measure customer satisfaction, assess effectiveness, measure results, evaluate trends, provide direct feedback, and report performance to leadership, stakeholders, and clients (e.g., KPIs/QBRs).
Review and implement CS systems (e.g., ticketing, support, reporting, documentation).
Build and maintain internal and external knowledge base for customers and internal teams to reference.
Develop joint success stories with customers for internal and external communication
Represent the voice of the customer to provide feedback and insights via close relationships with sales, product, R&D, and marketing.
Focus on team growth and enablement through hiring, training, mentorship, career development, and employee engagement.

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
Responsibilities:
* Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
* Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
* Monitor submission progress closely, updating and communicating statuses to customers on time.
* Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
* Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
* Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

we are growing and is looking for a talented individual with a diverse skill-set to join our Customer Success Team.

As a Customer Success Manager , you will manage enterprise & mid market accounts, guiding and supporting them through their journey with our software solution. Your role will be pivotal in configuring the software to address the specific needs of the customer, maximizing the value they derive from our solution. You will be the primary point of contact for the customer, ensuring their needs and feedback are directly addressed to maintain and enhance their satisfaction and retention.



This role requires a blend of technical know-how, customer advocacy, and business acumen to ensure that clients receive the highest level of service and satisfaction.



Key Responsibilities:



Develop and maintain strong relationships with enterprise & mid market customers, understanding their business needs and challenges.
Plan and create a detailed customer journey tailored to the customer, ensuring a seamless experience at every stage.
Act as the primary point of contact for your accounts and as Tier1 & 2 Support, ensuring a seamless customer experience.
Conduct onboarding and training sessions tailored to the customers needs to maximize their understanding and effective use of the platform.
Develop customized training materials and documentation specific to their use-case.
Work closely with the T1 CS team and serve as the primary liaison between the customer and our internal teams, ensuring that all issues, requests, and feedback are promptly addressed.
Hold regular strategy meetings with internal and external stakeholders to ensure ongoing satisfaction and to identify potential areas for further service and feature expansion.
Manage and report on key success metrics for the accounts, including User engagement, Retention, Health score, NPS, Qualitative Customer Feedback, CES, CSAT and more
Travel (abroad) may be required to customer locations for meetings, training, and the launch of new locations to ensure the highest level of service and satisfaction.

Required Customer Success Manager
About the company:
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As a Customer Success Manager, you will manage a wide portfolio of global programmatic partners. You will leverage your interpersonal skills to build and nurture relationships with key stakeholders in our industry and collaborate with them to drive performance, mutual growth and partner satisfaction.
Whats the day-to-day like?
Cultivate strong relationships with our partners, understanding their needs and objectives
Manage partnerships day one and throughout our partners entire lifecycle with the company. Proactively identify and solve partner issues and ensure high levels of satisfaction with our products and services.
Monitor, troubleshoot and optimize performance for different types of partner integrations and activities.
Use data analytics tools to draw business conclusions and identify opportunities for growth.
Work closely with the sales team to expand our reach and support the sales process.
Act as our partners advocate internally, Relay partner feedback and development requests to the product and R&D teams.
Working with multiple stakeholders, inside and outside the organization, to drive projects successfully.
Working model: This is a FULL-TIME position, and the company works in a hybrid model. Our office is located near Sarona Market Tel Aviv.

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

an innovative startup in the retail industry, offering an in-store visibility solution that provides granular planogram and display information, shopper insights, and data -driven recommendations. Leveraging existing security cameras' API connection, our solution enables brands to measure the return on investment (ROI) for sales levers across the store and make data -backed changes to maximize sales effectiveness. We are seeking a highly motivated and experienced Head of Sales and Customer Relations Israel.
We are seeking a highly motivated and experienced individual to join our early-stage startup as a Sales and Customer Success Manager. In this role, you will be responsible for building and executing the sales process from scratch, acquiring new customers, and leading the onboarding process to ensure their success.
Responsibilities:
Develop and implement a comprehensive sales strategy to drive revenue growth.
Identify and target potential customers, conduct sales presentations, and close deals.
Lead the end-to-end customer onboarding process, ensuring a smooth transition and successful adoption of our products/services.
Build and nurture strong customer relationships, acting as their primary point of contact and providing exceptional support.
Collaborate with cross-functional teams to continuously improve the customer experience and refine our offerings.