דרושים » מכירות » Customer Success Manager- Russian Speaker

We are looking for a dedicated, data-driven Publisher Account Manager with a passion for digital media to optimize revenue and serve as a valuable resource/point of contact. The Publisher Account Manager will work with top-tier publishers to help implement and launch our content recommendations widget on their site, track post-launch performance, and provide strategic direction for new opportunities to grow revenue. The Account Manager will largely focus on optimizing existing relationships by upselling new initiatives to publishers and improving the metrics on their site.
What are some of the things you do on a day-to-day basis?
Manage and grow relationships with premium publisher clients and strategic partners
Understand the companys strategic objectives and map our platform capabilities to the needs of the organization
Develop relationships at all levels across the organization
Understand client strategic objectives & KPIs in order to be able to intelligently identify opportunities and effectively upsell and grow the partnership
Monitor and analyze metrics and proactively take initiative to improve results
Understand our platform capabilities and the value proposition to the Publisher based on the specific capability and user role.
Become a trusted advisor and single point of contact to the client
Work closely with internal teams as the liaison for all business and technical issues and opportunities
Be a field advocate and communicate / advocate client needs to the Product Management team.
Manage the preparation and presentation of performance reports and market insights to partners to further support growth opportunities and recommendations.
Ensure customer satisfaction with our platform and services.

As our Technical Account Manager, you'll be the maestro of our evolving SDK, AppHarbr portfolio that packs a punch against bad ads. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. Get ready to jump into the mix with our vibrant and budding team of innovators! Your unique contributions will not only shape the success stories of our clients, but also add fuel to the rocket ship propelling our organization forward!

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your technical precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer experience.

Responsibilities:
Serve as a trusted advisor to our AppHarbr customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Provide technical support and troubleshooting assistance to clients, escalating issues as needed and ensuring timely resolution.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

About Artlist & Position Overview: Who are we? Artlist is a creative technology company providing video creators with high-quality music, sound effects, footage and digital assets for video, as well as powerful video and image editing software. With our revolutionary license and cutting-edge creative tools, we’re on the fast track to becoming the ultimate 360 degree solution for video creators. Today, Artlist is the go-to licensing provider for creators in over 160 countries. Among our 16M clients are Google, Apple, Nike, Coca-Cola, Ikea, Mercedes, Samsung, Wix, Netflix, Dior and more. Artlist is seeking a dynamic and results-driven Account Executive to join our growing Sales team in Tel Aviv. As an Account Executive, you will play a crucial role in expanding our client base and driving revenue growth. You will be responsible for building and maintaining relationships with key clients, understanding their unique needs, and positioning Artlist as the go-to solution for their creative content requirements. This is a unique opportunity to enable Fortune 500 companies to create quality content at scale. Core Skills/Responsibilities: Who are you? Client Acquisition : Identify and prospect potential clients, understand their content creation needs, and demonstrate how Artlist can solve their various pain points Pipeline & Relationship Management: Develop and nurture strong, long-term relationships with clients across all industries, ensuring high levels of customer satisfaction and loyalty Sales Meetings: Conduct engaging and informative presentations to showcase the benefits of Artlist, addressing client pain points and providing tailored solutions with a consultative approach Negotiation and Closing : Effectively negotiate terms and close deals to meet and exceed sales targets with the support of global team members Collaboration : Work closely with the marketing, sales enablement, product, and legal teams to align efforts and ensure a seamless customer experience in a fast-paced startup environment Adaptability & Ownership: Stay adaptable and agile. Stay informed about industry trends, competitor activities, and market demands to contribute to the development of sales strategies Results Driven/Quota Achievement: Meet or exceed sales targets and quotas. This involves closing deals, negotiating contracts, and ensuring that revenue goals are achieved

We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients. Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of our products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with our customers.
The Task-at-Hand:
Become an expert in our products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of our products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of our features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

About the team:
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment.

The role is to join the Client Solutions Team as Client Solutions Manager on a Fixed Term Contract.

You will be responsible for:

Managing and growing post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
Analysing campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
Share marketplace feedback and guide our advertising strategy;
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
Develop automated reports utilizing the company's internal data tools and Excel.

We are on the lookout for a results-oriented Partnerships Manager to join our Revenue department.
The ideal person for this role is a KPI-driven professional with exceptional customer-facing skills, exceptional relationship management skills, and a strategic mindset.
Will play a critical role in managing our existing partners , fostering strong relationships, and identifying opportunities to grow the collaborations and the generated business.
You will also be responsible for optimizing the efficiency of existing advertising activity, maximizing revenue potential, and developing and executing media plans and associated budgets.
What youll be doing:
Build, manage, and nurture relationships with our existing international brands, serving as the main point of contact and building strong, long-lasting partnerships
Identify opportunities to expand and grow our business with current partners, showcasing the advantages of native, choice-based advertising platform.
Conduct regular business reviews with partners, analyzing performance metrics, identifying areas for improvement, and implementing upsell strategies to grow and optimize the partnerships effectiveness.
Collaborate with cross-functional teams to align partnership activities and carry through on the execution of the deal to meet business goals and objectives
Track and report on partnership performance to senior management, summarizing revenue generated, customer acquisition metrics, and ROI
Manage the partners allocated budget, ensuring efficient allocation of resources and maximizing ROI
Develop new business through prospecting and own network of contacts
Stay up-to-date with industry trends, market dynamics, and competitor activities in the partnerships space, identifying new potential partners and emerging opportunities
Consistently exceeding revenue goals and interacting with the Operations team to ensure successful campaign delivery

We are looking for an all-star Account Manager to join our Tel Aviv team. This person will be directly responsible for managing a book of business and identifying upsell /optimization opportunities at scale.
The ideal candidate will be entrepreneurial, analytical and have strong relationship management skills and a team player.
We currently work in a hybrid work model giving employees the flexibility to work from home a few days a week. We have offices in Ramat Gan and Beer Sheva and are looking to grow to additional locations such as Jerusalem, where our employees have the opportunity to meet their teammates, connect with other teams and socialize with friends.
What are some of the things you do on a day-to-day basis?
Work closely with top ENT brands and agencies in the IL domestic market
Assist clients in reaching their business KPIs
Identify growth opportunities at scale
Grow revenue for large book of accounts
Monitor content and video campaigns performance and conduct weekly and quarterly calls to help clients with campaign strategy & optimization
Work closely with the Product, Marketing and Support organizations to drive revenue and increase customer satisfaction
Troubleshoot and resolve issues in a timely manner
Identify opportunities to improve products and the customer experience.

We are seeking a highly driven and ambitious Account Executive to join our team
Responsibilities:
Responsible for the entire sales cycle, from reaching out to top global fintech brands and successfully onboarding them, while effectively managing a robust pipeline of 300 partners.
Creating outreach strategies to generate new leads, all while demonstrating a self-starter attitude.
Providing valuable support to the sales and business development teams in executing outbound strategies and driving lead generation efforts.
Establishing active and engaging communication with prospects to cultivate new leads and create opportunities for sales growth.
Crafting and implementing a strategic business plan that expands the company's customer base and ensures a strong market presence.
Building and nurturing enduring customer relationships by collaborating with them and understanding their unique needs.
Identifying emerging markets and market shifts, while staying well-informed about new products and the competitive landscape.
Only suitable CVs will be considered.

We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.