We are seeking a highly skilled, motivated, and customer-focused Customer Engineer to join our team.
As a Customer Engineer, you will be responsible for providing technical expertise, support, and guidance to our valued customers. Your primary goal will be to ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions. You will also play a crucial role in driving revenue growth by providing technical expertise and support throughout the sales process. You will collaborate closely with the sales team and engage with prospective customers to understand their needs, present solutions, and demonstrate the value of our products or services. This position requires strong technical acumen, excellent communication skills, the ability to effectively articulate complex concepts to both technical and non-technical audiences, and a passion for delivering exceptional customer experiences.
Responsibilities:
Collaborate with the sales team to identify and qualify potential customers, and actively participate in the sales process from discovery to closing deals.
Conduct product demonstrations and deliver compelling presentations that effectively showcase our products or services' features, benefits, and value propositions.
Understand customer requirements and business challenges, and develop innovative solutions tailored to their specific needs.
Provide technical expertise and guidance to customers, addressing their questions, concerns, and objections during the pre-sales phase.
Prepare and deliver technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices.
Collaborate with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases and updates.
Conduct proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of our solutions, ensuring customer satisfaction and building trust.
Stay current with industry trends, emerging technologies, and competitive landscape to effectively position our products or services against competitors.
Attend industry events, conferences, and trade shows to represent the company and actively engage with potential customers.

We seek exceptional Senior Solution Consultants (Presales) based in Israel to join our growing team.
This role will report to our Director of Solutions Consulting EMEA and will play an integral role in creating a vision for our customers, being the trusted advisor on our automation best practices, and helping scale and drive adoption to achieve their strategic initiatives.
In order to be successful in this role, you must be able to articulate technology and communicate the value of our products to prospective business and technical users and buyers with a focus on SAP-related use cases.
You will also help shape the product and direction of the company by communicating market needs to the Product Management team
As a Snr. Solutions Consultant, you will be part of our Presales Team and Architecture community and you will own the technical alignment with the customer during the pre-sales lifecycle through workshops and interactions that will define the customers future state for Integration and Automation.
In this role, you will also be responsible to:
Be our customers most trusted advisors by realizing our value propositions and platform capabilities to achieve their business outcomes.
Own the technical diagnosis, prescription, and validation phases of the sales cycle and provide a consultative approach in advising customers.
Effectively team with AEs, Solution Architects, and other functions to evangelise our platform, approach, and architecture tailored to the customers business and drive the technical sales stages to completion.
Work in very close alignment with Customer Success to make the solution a reality for the customer.
Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management
Sell the value of our products using multiple formats/channels, including phone, presentation, and live/online product demonstrations
Create and deliver custom product demonstrations to support the sales cycle
Perform business and technical discovery with customer prospects and be able to architect/build proposed solutions using our products
Successfully manage and execute technical workshops and proof of concepts (POCs), on-site or remote
Able to respond to functional and technical elements of RFIs/RFPs
Collect feedback from the field, synthesize, analyze and channel to Product Management and Engineering for product roadmap
Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
Support Marketing with developer marketing and evangelism activities, including writing blogs, participating in demo-driven webinars, and speaking at industry events

We are seeking a Senior Sales Engineer.
As a Pre-Sales/Sr. Solution Consultant you will be responsible for providing
subject-matter expertise on our Digital Adoption Platform.
You will drive technical relationships with all stakeholders and support sales opportunities.
The Pre-sales Consultant will work closely with the sales team throughout the sales process to ensure all of the clients technical needs are understood and met with the best possible solution
The ideal candidate will possess excellent communication skills and be able to translate business requirements that impact revenue cost & risk to the organisation. The successful candidate will work well under pressure, be self-motivated while still interacting well with a team, be highly organised and have a high energy level.
Language Skills required: English + German or French
What You'll Own
Provide advice and technical guidance to our Sales teams and key business partners.
Create and deliver innovative solution demonstrations for prospects, customers, and partners, on-site and remotely.
Install, configure and troubleshoot solutions and conduct Demos / Workshops / Custom Proof of Concept (POCs)
White board business concepts and technical architectures.
Demonstrate our Solution in terms of both business value and technical aspects.
Contribute field knowledge and feedback aimed at directing future product requirements and enhancements, as our technologies are constantly updated.
Collaborate closely with your internal network and the customer to obtain a deep understanding of the customer's technology needs or offerings, and architect a solution to meet them.
Understand and act as a valued resource early and often within the customer's decision-making process.
Deliver value pitches to business users at the C-Level as well as leading deep dive technical discussions with IT.
Provide excellent technical specification and requirement documentation to support the proposed solution.
Present business and technical messaging.
Work in a team, share knowledge as well as work independently.
Travel may be required.

Required Senior Pre-sale
Job Description:
As a Senior Pre-sales Engineer, you will play a pivotal role in driving the growth and adoption of our cutting-edge digital asset security platform. You will work closely with our sales team, leveraging your technical expertise to understand the unique needs and challenges of prospective clients and to articulate how we can address those needs effectively.
Responsibilities:
-Technical Consultation: Collaborate with the sales team to understand the technical requirements of potential clients and provide expert guidance on how our solutions can meet those requirements.
-Product Demonstrations: Conduct comprehensive product demonstrations to showcase the capabilities and benefits of our' security platform, tailoring presentations to address specific client use cases and concerns.
-Solution Design: Work closely with clients to design customized security solutions that align with their business objectives and regulatory requirements, providing detailed technical proposals and architecture diagrams.
-Proof of Concept (POC) Support: Lead the execution of proof of concept initiatives, working hands-on with clients to help them test the solution during POCs
-Technical Training: Provide training and support to clients during the pre-sales process, ensuring that they have the knowledge and resources necessary to effectively implement and utilize our technology.
-Cross-functional collaboration: Collaborate with internal teams, including product development, engineering, and customer success, to gather feedback from clients and contribute to the ongoing enhancement of our products and services.
-Thought Leadership: Stay abreast of industry trends, emerging technologies, and regulatory developments in the digital asset space, and share insights with clients and internal stakeholders to drive thought leadership and innovation within the organization.
Join us and help shape the future of digital asset security!

We are seeking a talented PreSales Engineer to join our team, with a focus on the companys StorageGuard product line.
Founded in 2005 by storage and data protection experts, we are the leading provider of security solutions to safeguard the Storage & Backup systems of large enterprises against cyberattacks. We are proud to serve leading organizations worldwide, including many of the worlds top banks.
Key Responsibilities:
Act as the technical advisor and strategist for the US Sales team.
Work with the US sales team to build and progress an opportunity pipeline, secure new clients and ensure renewals and growth.
Conduct the full range of customer-facing pre-sales activities, including: presentations, product demos, consultative solution selling, requirements analysis, proof of concept activities, competitive analysis, and technical deep-dive sessions to support sales activities.
Engage with existing and potentials customers through online and in-person meetings, and represent the company in seminars, conferences and workshops as necessary.
Maintain knowledge as an industry expert regarding products, solutions, technical services, competitive activities and trends relevant to our business; be at least as informed as the customer, and able to quickly understand customer requirements and move a customer to the opportunity stage.
Perform an oversight role for large, complex customer engagements where appropriate.
Meet training and certification requirements for selected vendors and technologies when necessary.
Full-time position
Work from the office during Monday to Thursday | significant overlap with US time required (e.g. ~1pm-10pm)
Office Location: Tel Aviv.

We are looking for a Solution Engineer.
The Solution Engineer plays a crucial role in the sales process by
understanding customer requirements, articulating how our solution can address those needs, and providing technical guidance to support the sales team in closing deals. The solution Engineer effectively demonstrates the value and capabilities of our product and services to potential customers.
This role acts as a liaison between the technical aspects of the product and the business needs of prospective clients.
Reporting to: CPO